auntiebarbie Posted May 11, 2016 #1 Share Posted May 11, 2016 When I tried to look at the shore excursions for our June 23/16 cruise on the Eurodam I got a message that there were non available at the current time. I nearly passed out. I had a chat session on the web site and they told that the excursion section on the web site is not working and they don't have an ETA of it being fixed. Are others having this issue? Has this happened before ? How long is it usually down? Thanks Barb Link to comment Share on other sites More sharing options...
Cruising-along Posted May 11, 2016 #2 Share Posted May 11, 2016 I got the same message when I checked for our January cruise yesterday, sorry to hear it's still not working. As for how long it will be down, that's anyone's guess -- but hopefully not much longer! The HAL site has problems periodically just like the other cruise lines do. Celebrity is much worse. :eek: Link to comment Share on other sites More sharing options...
tsg Posted May 11, 2016 #3 Share Posted May 11, 2016 I'm having the same problem. It was happening intermittently last week to me too. I have tried several time yesterday and today and it's not working at all. Frustrating. :( Link to comment Share on other sites More sharing options...
auntiebarbie Posted May 11, 2016 Author #4 Share Posted May 11, 2016 They did say you can contact them by phone 1 888-425-9376 or email hal_shore_excursions@hollandamerica.com Link to comment Share on other sites More sharing options...
highland cruiser Posted May 11, 2016 #5 Share Posted May 11, 2016 Thought it was just me!! Trying to compare tours from the ship and private today! Maybe later. Thanks for letting me know I am not alone!:D Link to comment Share on other sites More sharing options...
wales4ever Posted May 11, 2016 #6 Share Posted May 11, 2016 I emailed HAL yesterday about this and had the following reply: There is a known issue on the main website for guests when logging in to purchase tours. I.T is working on a fix and the temporary solution is to clear cache and cookies.Once logged into your booking, press Crtl/Shift/Delete simultaneously, and you will get the following window. Make sure that boxes are checked for Cookies and History, then select “Delete.” You will need to close your browser, then go back in. It should be cleared and tours should show. BUT it did not work............ Link to comment Share on other sites More sharing options...
KirkNC Posted May 11, 2016 #7 Share Posted May 11, 2016 Same problem but they have not lost anything that you have booked. Link to comment Share on other sites More sharing options...
joepeka Posted May 11, 2016 #8 Share Posted May 11, 2016 (edited) When I tried to look at the shore excursions for our June 23/16 cruise on the Eurodam I got a message that there were non available at the current time. I nearly passed out. I had a chat session on the web site and they told that the excursion section on the web site is not working and they don't have an ETA of it being fixed. Are others having this issue? Has this happened before ? How long is it usually down?Thanks Barb It was a problem this past weekend then it cleared up for me by Monday, if I recall. Others have stated it seems to be an on-going, off-and-on again situation. Edited May 11, 2016 by joepeka Link to comment Share on other sites More sharing options...
wander Posted May 11, 2016 #9 Share Posted May 11, 2016 I was able to download the PDF file of the options for my cruise so I can review what is available, take notes and be ready when the system is back up - or I can call and sign-up that way. I was just going over the PDF when I took a break and found this thread. Link to comment Share on other sites More sharing options...
Old As Dirt Mom Posted May 11, 2016 #10 Share Posted May 11, 2016 It appears to be working now. (I'm using Chrome on my desk top). Link to comment Share on other sites More sharing options...
pmcubed Posted May 12, 2016 #11 Share Posted May 12, 2016 I cleared cookies on chrome and then it worked. yay! Pat Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now