Gymbod Posted September 15, 2016 #51 Share Posted September 15, 2016 Hi NauticalMiss that's absolutely fine - in fact I spoke to a Thomas Cook cabin crew at the gym yesterday and told her the story - she was surprised that they were classed as Emergency Exit seats as they are bulkhead seats. She also said that they don't get any of the money from the seat booking, it all goes to P&O. I hope you get it sorted - I'm sure once they've done it for one it needs to be same across the board! Sent from my SM-G935F using Forums mobile app Link to comment Share on other sites More sharing options...
NauticalMiss Posted September 16, 2016 #52 Share Posted September 16, 2016 Hi NauticalMiss that's absolutely fine - in fact I spoke to a Thomas Cook cabin crew at the gym yesterday and told her the story - she was surprised that they were classed as Emergency Exit seats as they are bulkhead seats. She also said that they don't get any of the money from the seat booking, it all goes to P&O. I hope you get it sorted - I'm sure once they've done it for one it needs to be same across the board! Sent from my SM-G935F using Forums mobile app Another communication this morning. I'm afraid to have to tell you that my request has been declined for a third time :eek: It's not the cost (although it should be!); it's the principle. Thomas Cook passengers and Thomson passengers are being treated differently. We cannot choose our airline; it is dictated to us by P&O. If I had real choice, I would choose neither. Very disappointed :( Link to comment Share on other sites More sharing options...
ann141 Posted September 16, 2016 #53 Share Posted September 16, 2016 Have you tried posting about this on P and O facebook page? They don t like negative publicity! Link to comment Share on other sites More sharing options...
Gymbod Posted September 16, 2016 #54 Share Posted September 16, 2016 Another communication this morning. I'm afraid to have to tell you that my request has been declined for a third time :eek: It's not the cost (although it should be!); it's the principle. Thomas Cook passengers and Thomson passengers are being treated differently. We cannot choose our airline; it is dictated to us by P&O. If I had real choice, I would choose neither. Very disappointed :( I'm sorry to hear this, yes it is the principal as well as an overpayment of £40pp each way, especially as mine was sorted out - they should also have the same applied to people as well as airlines [emoji15] Sent from my SM-G935F using Tapatalk Link to comment Share on other sites More sharing options...
bee-ess Posted September 16, 2016 #55 Share Posted September 16, 2016 Another communication this morning. I'm afraid to have to tell you that my request has been declined for a third time :eek: It's not the cost (although it should be!); it's the principle. Thomas Cook passengers and Thomson passengers are being treated differently. We cannot choose our airline; it is dictated to us by P&O. If I had real choice, I would choose neither. Very disappointed :( Very sorry to hear this, surely all customers should be treated the same. Maybe time to try another company Link to comment Share on other sites More sharing options...
mickey89 Posted September 16, 2016 #56 Share Posted September 16, 2016 I believe there is a lesson for everyone - Don't book direct with P&O Use a good Travel Agent who is well connected and can fight your battles. Link to comment Share on other sites More sharing options...
NauticalMiss Posted September 16, 2016 #57 Share Posted September 16, 2016 Very sorry to hear this, surely all customers should be treated the same. Maybe time to try another company Yup, you could be right. Shame really. Link to comment Share on other sites More sharing options...
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