Did you ever see the doctor or fly home??

[galleycook]

More applicable bus analogy: You get on the bus during Hurricane/Tropical Storm

Hermine. The bus driver avoids some roads he knows are flooded from the storm, but you're still going to hit some potholes, feel the wind shaking the bus, and experience the deluge of rain anyway. Passengers may feel nervous and may get jostled around as the storm shakes the bus, but the driver makes his stops, and you make it to your destination.

 

 

Sent from my iPhone using Forums mobile app

 

Fine if this analogy works for you, let go with it. Did the transit company decide to operate during the hurricane. Yes. They had the option of cancelling service. During large storms (wet or snow), businesses close, services are limited or none existent, etc. Sometimes it happens. The approach might be, better to be safe than sorry.

 

But the transit company decides to keep it's bus on the road. Its fortunate they were able to take alternative roads because of flooding. And you don't say but if everyone arrives at their respective destinations unhurt, kudos to the driver! However if some where hurt, the transit company is still responsible. The only question is to what degree. Some of the passengers may have said, I'm not worried about the scratch on my knee, at least I made to where I wanted to go.

 

You can hang a sign on the door of your business saying "not responsible for injuries" and it doesn't mean squat. And that is why they have insurance.

[Bound4Bermuda]

Fine if this analogy works for you, let go with it. Did the transit company decide to operate during the hurricane. Yes. They had the option of cancelling service. During large storms (wet or snow), businesses close, services are limited or none existent, etc. Sometimes it happens. The approach might be, better to be safe than sorry.

 

 

 

But the transit company decides to keep it's bus on the road. Its fortunate they were able to take alternative roads because of flooding. And you don't say but if everyone arrives at their respective destinations unhurt, kudos to the driver! However if some where hurt, the transit company is still responsible. The only question is to what degree. Some of the passengers may have said, I'm not worried about the scratch on my knee, at least I made to where I wanted to go.

 

 

 

You can hang a sign on the door of your business saying "not responsible for injuries" and it doesn't mean squat. And that is why they have insurance.

 

 

So passengers have NO personal responsibility for their own decision for choosing to get on the bus or ship during a storm? That's ridiculous. Yes, during severe storms buses typically run on a holiday schedule for those who choose to take the bus, presuming others will choose to stay home. Likewise canceling the cruise would have affected thousands of people who wanted to take the cruise; keep the cruise and those who don't want to risk it can choose to stay home. We have ONE woman complaining on the news here, who wasn't injured in any way; her daughter was seasick, which happens to people every day on cruise ships. Could you imagine the outrage if they canceled this cruise? You'd be hearing from a hell of a lot more disappointed people. As we're hearing from the people who were on the ship, it wasn't that bad. There was no damage to the ship, no one was seriously injured other than feeling seasick. There's nothing cancel-worthy here. You're making much more out of it than it was. I'm not really sure why you're so dead-set trying to make everyone agree with you that they should have canceled the cruise. That's your opinion and that's okay. The rest of us disagree, and that's okay, too. No one forced this woman to get on the cruise ship when she KNEW there was a storm. Everyone has personal responsibility for their choices. You're trying to make it out like RCI or the captain made some type of fatal mistake that couldn't have been anticipated; that's not the case whatsoever.

 

 

Sent from my iPhone using Forums mobile app

[VASOXFANN]

Fine if this analogy works for you, let go with it. Did the transit company decide to operate during the hurricane. Yes. They had the option of cancelling service. During large storms (wet or snow), businesses close, services are limited or none existent, etc. Sometimes it happens. The approach might be, better to be safe than sorry.

 

But the transit company decides to keep it's bus on the road. Its fortunate they were able to take alternative roads because of flooding. And you don't say but if everyone arrives at their respective destinations unhurt, kudos to the driver! However if some where hurt, the transit company is still responsible. The only question is to what degree. Some of the passengers may have said, I'm not worried about the scratch on my knee, at least I made to where I wanted to go.

 

You can hang a sign on the door of your business saying "not responsible for injuries" and it doesn't mean squat. And that is why they have insurance.

 

This analogy works fine for me.

 

Are you even reading what the other people on this cruise wrote? This wasn't a hurricane, they didn't sail through it, and things aren't as bad as your friend/client is making them out to be.

 

What injuries? She's the one who supposedly let her daughter get so dehydrated that she couldn't walk (in one day-yeah right) then balked at the cost of medical services. She chose to fly home. Read the cruise contract, which does mean a whole lot more than squat. Any "injuries" she suffered are on her.

Edited September 11, 2016 by VASOXFANN

[MrsPete]

Perhaps, then, her gripe is with her employer for sending her on such a "horrific ordeal". ;)

Sounds like a good plan -- after all, the problems have to be someone's fault! Things like this don't "just happen"! Oh,wait ...

[baileymouse]

W

 

 

That being said, I think it would be a good will gesture if Royal handed out seasickness meds at no charge when they're in rough seas, but aren't required to.

 

.

 

They do. There's a dispenser of free dramamine in sick bay for everyone, and when the weather is bad they bring it up to Guest Services as well.

 

I saw the doctor on Liberty because I'd been stung by something while snorkeling and the weird red marks started to travel up my leg. That's when I noticed the tub of dramamine hanging right outside. Doc gave me a benadryl and told me to come back if need be. Of course I paid.

 

I got sick in Canada once, too, and saw a doctor there. I had to pay for that, of course, so I wouldn't expect not to on a ship.

 

I feel badly for the people who were on Anthem and felt unwell. It's awful, but it's not RCI's fault. They did what they could.

 

Isn't the woman in the video who is doing all this histrionic complaining the one whose trip was free to begin with?

[kalliekae]

Interesting discussion. That lady was certainly a drama queen. I really hope they don't comp her a single thing.

 

No, I don't think they should refund or provide credit for cruises affected by weather. They can't control the weather any more than we can.

 

No, I don't think they should provide free medical care for things like seasickness or virus outbreak, assuming they were mitigated to the best of the ship's ability to start with.

 

Yes, I think the ship should provide free medical care for things that are a direct result of their own negligence. If a poorly rigged light falls on your head, I would expect them to take care of you.

 

I think all of this comes down to one important thing: the word "free". Nothing is "free". Anything you get, *somebody* must pay for. Now what's more fair -- the person who needs it pays for it, or the majority who don't need it split the cost of your "free" service?

 

My personal opinion is that one should take some personal responsibility. Understand that sometimes life doesn't go the way you want it to, and it may not be anybody's fault. Deal with it the best you can -- that's part of the journey, and if the thought of having additional expense in an unlikely circumstance bothers you that much, then buy travel insurance. That's what it's for.

 

I agree. The ship owes her nothing except some free meds for sea sickness which every ship will give you.

 

A few years ago, I was injured on a ship excursion. When I returned to the ship, I saw the doctor who treated me and the ship provided a wheelchair at no charge for the remainder of my cruise. The doctor bill was $92 plus meds. I paid out of pocket and thought nothing of it. I was happy with the service and the crew went out of their way to check on me and make sure I had everything I needed. It was an accident and I never once thought the cruise ship or the excursion people owed me a thing.

[arb3]

Has anyone visited their local emergency room (which is essentially what is on the ship) and saw what that bill is? I have pretty good insurance and my co-pay is $100. A regular doctor visit is close to $150 (obviously if you have insurance the co-pay is only a fraction of that).

[sdrocks]

We were on the Anthem in January/Feb. Cruise shortened by 1 day due to blizzard. The Wednesday before we disembarked on a Saturday I fell in

the gym and broke my arm in 2 places. Was taken to medical & had my arm

set & casted with light sedation. No charge for this as it was an accident as

opposed to an illness I was told. Saw the dr again that day for reevaluation

& new cast as first was too tight. The medical personnel were excellent(I'm a

nurse & I was very apprehensive, but have to say they were very skillful, &

had everything up to date) Even a crashcart which I didn't want to utilize I must say. After the cast applied pain decreased immensely. Even went on tour of NYC before our flight. Rest of cruise uneventful other than being one armed. Luckily my left hand. Tuesday after we were home had surgery as also had a very bad ligament tear. Was casted & braced for 3 months, but with therapy, now back to normal.

[tlatrice]

She didn't want to pay $149 for the doctor's visit but was willing to pay for flights from Bermuda? Ok...:rolleyes:

[VASOXFANN]

She didn't want to pay $149 for the doctor's visit but was willing to pay for flights from Bermuda? Ok...:rolleyes:

 

I'm guessing she guilted the employer into paying for the flights too :eek::rolleyes:

Edited September 11, 2016 by VASOXFANN

[troykahack]

Following

[sdwilly]

Early evening and her daughter could not walk and was almost passing out so she asked a staff member to assist her in getting her daughter to the medical center (via a wheelchair).

 

Upon arrival to the medical center she was told there would be a $149 (US) consultation fee. The woman stated that this was unreasonable considering we all know what’s going on (the storm), this is extenuating circumstances, etc. They eventually told her to give her daughter half a Dramamine and sent her on her way.

 

So maybe I'm missing something here. So she was so sick that she needed to be taken to the medical center in a wheel chair, but once she saw the $149 price tag, her daughter was suddenly well enough they left and just took a half a Dramamine alleviating her symptoms? I mean there was nothing else? Just half a Dramamine to resolve her being so sick that she required a wheel chair.

[gaylemh]

I was on this cruise. We had rough weather for a few hours. The only things that changed were the outside decks were closed and they cancelled shows with aerial performances. I felt sorry for the people that were sick, and I heard of one man that fell and hit his head getting out of the elevator.

 

My friend that I was traveling with was also feeling sick in the morning, she went down to medical and got the free medication. She laid down for a couple of hours and was back feeling fine the rest of the day.

I felt sorry for the elderly that were having trouble walking, but there were plenty of crew around helping them especially in the WJ.

 

We were able to go to all 3 meals, spent time in the Solarium and Casino during the day, and that night were dancing to DSB, the Journey tribute band, and Rock the Boat. We also went to a Billy Joel tribute in 270, and a late night comedy in the theater.

 

There were at no time 50 ft waves, maybe 20 - 25 ft at times, and at no time did I feel we were in any danger. I had water bottles and apples on my desk, and not one thing moved the whole time.

 

The Mom and daughter looked pretty good in the interview for being so sick the day before. The cruise line can't be responsible for someone that get scared or seasick on a cruise. It happens on all cruises. If someone got airsick or got scared on a plane in turbulence, would the airline reimburse them for their return flight on a round trip ticket, if they didn't want to fly home?

Edited September 11, 2016 by gaylemh

[iheartbda]

The burning question is, just how did the media happen to find her to interview? :rolleyes:

[gaylemh]

The burning question is, just how did the media happen to find her to interview? :rolleyes:

 

Thought the same thing myself, and not even by the port, but at the airport.

 

Was this at the airport in Bermuda or when she got home to Canada?

[Nemomof3]

The only experience I have with medical on a ship is my daughter was bitten buy an insect or something while at cococay. I took her to medical ready to pay the Dr looked at said it was probably a bite gave me a full tube of cream and said if it got and worse to come back. I was charged nothing, the cream helped with the burning and she was fine.

[gaylemh]

It was so bad that over 4,000 people stayed on the ship and everyone I saw looked to be having a great time!!!!!!

[iheartbda]

Thought the same thing myself, and not even by the port, but at the airport.

 

Was this at the airport in Bermuda or when she got home to Canada?

Just looked at the video again and that's not the Bermuda airport. No doubt she called the news media, otherwise, there would have been no reason to have a camera crew there.

[maryjaden]

She didn't want to pay $149 for the doctor's visit but was willing to pay for flights from Bermuda? Ok...:rolleyes:

 

This was my thinking too!

[cindivan]

I really hesitate to respond to this because it is all over the board. However, I do feel a need to...maybe defend isn't the right word, but to share a positive experience about the medical care provided onboard by RC.

 

We were on the maiden (inaugural, first 7 day sailing) of the Harmony. We have two teens (18, 19) with serious nut allergies. I am not an advocate of any buffet because of risk of cross-contamination issues you have food allergies, but life is a careful balance of over-protection when you have teens with food allergies.

 

Usually RC is very good at labeling foods on the buffet which have food which might be offensive/dangerous to certain individuals- pork, shellfish, nuts, alcohol. But I think with this being the early voyage some things were not quite right.

 

My 18yo son texted me after his workout and lunch he had an allergic reaction, went to the room and gave himself the epi-pen and was going to the infirmary. It was off hours for the infirmary. We called 911 on the public phone and met him down there. Within 10 minutes a nurse was there. Ok, she was not super helpful, downplaying his reaction, telling us it was $200 minimum or something like that just to call the dr, so that is is the one negative about our experience. (But in her somewhat defense, we have encountered one Er Doc back in the US who thought we were totally overreacting bringing our son in after an allergic reaction. There is just very little education about food allergies for medical professionals).

 

The dr came and there were several additional things they did in addition to his self-administration of the epi-pen.

 

The compliance officer asked our son what he ate and if it was labeled (chile chicken, and it wasn't labeled that is had nuts in it). The compliance officer immediately called the kitchen and told them to fix it. We saw a chef down there as well, so maybe they were clarifying the issue

 

At the end of the visit (2ish hours later) I asked for our paperwork so we could file it with our insurance back home. They told me there was NO CHARGE.

 

I'm glad they stepped up for not having the buffet labeled correctly, but one could also argue my son should ask. (Although he has gotten quite used to foods with allergens being labeled at the windjammer)

 

 

 

 

Sent from my iPad using Tapatalk

[galleycook]

So passengers have NO personal responsibility for their own decision for choosing to get on the bus or ship during a storm? That's ridiculous. Yes, during severe storms buses typically run on a holiday schedule for those who choose to take the bus, presuming others will choose to stay home. Likewise canceling the cruise would have affected thousands of people who wanted to take the cruise; keep the cruise and those who don't want to risk it can choose to stay home. We have ONE woman complaining on the news here, who wasn't injured in any way; her daughter was seasick, which happens to people every day on cruise ships. Could you imagine the outrage if they canceled this cruise? You'd be hearing from a hell of a lot more disappointed people. As we're hearing from the people who were on the ship, it wasn't that bad. There was no damage to the ship, no one was seriously injured other than feeling seasick. There's nothing cancel-worthy here. You're making much more out of it than it was. I'm not really sure why you're so dead-set trying to make everyone agree with you that they should have canceled the cruise. That's your opinion and that's okay. The rest of us disagree, and that's okay, too. No one forced this woman to get on the cruise ship when she KNEW there was a storm. Everyone has personal responsibility for their choices. You're trying to make it out like RCI or the captain made some type of fatal mistake that couldn't have been anticipated; that's not the case whatsoever.

 

 

Sent from my iPhone using Forums mobile app

 

 

Yes passengers have some responsibility. I never said they didn’t. If they get hurt doing cartwheels down the hall, no one is going to say the ship is 100% at fault. However in law, professionals will be held to a higher standard. In this case, the Captain and crew have knowledge and expertise, along with access to data far outweighing that of the average passenger, and therefore will be held to that higher standard. Any passenger can’t generally be expected to access the situation as well as the Captain and crew. And I assume most (all) people, when they get on the ship assume the Captain knows best. He and the cruise line are responsible for their decisions, even with the best of intentions.

 

I'm not sure why you or anyone else assumes I wanted the cruise cancelled. I'm saying, it's an option. If I were scheduled for a cruise that got cancelled, I wouldn't be happy. But it's an option if RCI (in this case) doesn't want to have to deal with the well-being, safety and security of their passengers when there is a potential risk. And just so I don't get another response, the potential risk is greater than on typical cruises.

 

The cruise lines can't have it both ways. Take your money, give you no way out and then tell you you're on your own if you get injured or sick.

 

To me there are 4 options. Reroute the cruise to avoid the storm and according to the contract they can do this. Refund any passengers their fare if they are uncomfortable sailing into a storm. Cancel the cruise (which they also have the right to do). Proceed with the sailing, accepting the risk.

 

I have no idea how many people were hurt or affected on this cruise but it sounds like some definitely. Were most minor; vomit once, bruised arm, minor cut on the hand, who knows? Did they suck it up and take it “all in a day’s work”? Maybe. I’m very happy that most were able to make the most of the trip despite the weather. Regardless, one or one hundred issues, they all need to be evaluated on their own merit. The cruise line doesn’t get a free pass when they decided to proceed.

[galleycook]

This analogy works fine for me.

 

Are you even reading what the other people on this cruise wrote? This wasn't a hurricane, they didn't sail through it, and things aren't as bad as your friend/client is making them out to be.

 

What injuries? She's the one who supposedly let her daughter get so dehydrated that she couldn't walk (in one day-yeah right) then balked at the cost of medical services. She chose to fly home. Read the cruise contract, which does mean a whole lot more than squat. Any "injuries" she suffered are on her.

 

 

I don't really care if this was a hurricane or not. I'm trying to comment on this specific case but using it as an example. I think you should read the contract because injuries are the responsibility of the cruise line if negligence is involved. And despite what the contract says (essentially the cruise line isn't responsible for anything) a court of law might decide differently (as it has in many "not responsible for injuries" cases).

 

Her claim might be so frivolous as to be laughable, however I only know what I heard in the interview and saw in the video, which is not enough for me to make an accurate assessment unlike what many, including you are doing. If you however think you are qualified, go to town.

[galleycook]

This analogy works fine for me.

 

Are you even reading what the other people on this cruise wrote? This wasn't a hurricane, they didn't sail through it, and things aren't as bad as your friend/client is making them out to be.

 

What injuries? She's the one who supposedly let her daughter get so dehydrated that she couldn't walk (in one day-yeah right) then balked at the cost of medical services. She chose to fly home. Read the cruise contract, which does mean a whole lot more than squat. Any "injuries" she suffered are on her.

 

 

I would also like to say, please show me where I have said "she is my friend/client". I don't know what lines you are reading between but your wrong. I'll say this again, the first time I heard of this story is when I heard the radio interview with the passenger on Friday.

 

Since I started the thread, I have been trying to give my opinion based on much of the feedback regarding her situation (which is not really what I asked for in when starting the thread). Her situation was just the example.

[galleycook]

I really hesitate to respond to this because it is all over the board. However, I do feel a need to...maybe defend isn't the right word, but to share a positive experience about the medical care provided onboard by RC.

 

We were on the maiden (inaugural, first 7 day sailing) of the Harmony. We have two teens (18, 19) with serious nut allergies. I am not an advocate of any buffet because of risk of cross-contamination issues you have food allergies, but life is a careful balance of over-protection when you have teens with food allergies.

 

Usually RC is very good at labeling foods on the buffet which have food which might be offensive/dangerous to certain individuals- pork, shellfish, nuts, alcohol. But I think with this being the early voyage some things were not quite right.

 

My 18yo son texted me after his workout and lunch he had an allergic reaction, went to the room and gave himself the epi-pen and was going to the infirmary. It was off hours for the infirmary. We called 911 on the public phone and met him down there. Within 10 minutes a nurse was there. Ok, she was not super helpful, downplaying his reaction, telling us it was $200 minimum or something like that just to call the dr, so that is is the one negative about our experience. (But in her somewhat defense, we have encountered one Er Doc back in the US who thought we were totally overreacting bringing our son in after an allergic reaction. There is just very little education about food allergies for medical professionals).

 

The dr came and there were several additional things they did in addition to his self-administration of the epi-pen.

 

The compliance officer asked our son what he ate and if it was labeled (chile chicken, and it wasn't labeled that is had nuts in it). The compliance officer immediately called the kitchen and told them to fix it. We saw a chef down there as well, so maybe they were clarifying the issue

 

At the end of the visit (2ish hours later) I asked for our paperwork so we could file it with our insurance back home. They told me there was NO CHARGE.

 

I'm glad they stepped up for not having the buffet labeled correctly, but one could also argue my son should ask. (Although he has gotten quite used to foods with allergens being labeled at the windjammer)

 

 

 

 

Sent from my iPad using Tapatalk

 

 

Thank you! This is the kind of comments I was hoping for.

[galleycook]

The only experience I have with medical on a ship is my daughter was bitten buy an insect or something while at cococay. I took her to medical ready to pay the Dr looked at said it was probably a bite gave me a full tube of cream and said if it got and worse to come back. I was charged nothing, the cream helped with the burning and she was fine.

 

Thanks!