bmwman Posted November 21, 2017 #976 Share Posted November 21, 2017 There is an inherent difficulty comparing Concierges from the "old" NCL and the "new". The old NCL gave concierges (and HDs and FBs) much greater Latitude (pun intended) in extra perks and awards. Our all time #1 Concierge Supreme (unnamed) provided comp limo transfer (after Med cruise) from NCL to RCCL ship in Rome to return to U.S. which we booked by internet on board. He arranged by ship phone to have his friend, the RCCL concierge, meet us at the dock, escort us on board (by passing on shore check in) and sit us with the Captain for dinner. Today's NCL would not allow this. But, even if they did, I don't believe anyone would think of doing it because of a New cruise industry zeitgeist. Uniall, you are so correct but this goes throughout the ranks as you say. Also I think the issue is that being S & P 500 the only people that REALLY matter are the shareholders and all we do is help to deliver shareholder value. The other issue is this the old teams came through the ranks and therefore had a family attitude. I will not mention names but the recent losses are in our view starting to show through in how inexperienced some HD are. The likes of Klaus and his teams will not be seen again in our view. Yes some exist and are still shining lights but thanks to you and the MSC match we may well try the Yacht Club next. I suspect we know a lot of the same crew both past and present some of whom are now with MSC and HAL!! The concierges other than those like Adrian David and Yahira (Hanno but do not know personally), are really top Guest services reps and are not concierges in our view. I There is an excellent guest services supervisor who we think we make concierge in the future I will keep his name for now but lets revisit this post one day :) Link to comment Share on other sites More sharing options...
jkelly8646 Posted November 21, 2017 #977 Share Posted November 21, 2017 Sailing Dec 2 on the Gem, Can anyone advise who is currently on this ship? Captain, Cruise Director, Concierge. etc. Thank you in advance. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Uniall Posted November 21, 2017 #978 Share Posted November 21, 2017 Uniall, you are so correct but this goes throughout the ranks as you say. Also I think the issue is that being S & P 500 the only people that REALLY matter are the shareholders and all we do is help to deliver shareholder value. The other issue is this the old teams came through the ranks and therefore had a family attitude. I will not mention names but the recent losses are in our view starting to show through in how inexperienced some HD are. The likes of Klaus and his teams will not be seen again in our view. Yes some exist and are still shining lights but thanks to you and the MSC match we may well try the Yacht Club next. I suspect we know a lot of the same crew both past and present some of whom are now with MSC and HAL!! The concierges other than those like Adrian David and Yahira (Hanno but do not know personally), are really top Guest services reps and are not concierges in our view. I There is an excellent guest services supervisor who we think we make concierge in the future I will keep his name for now but lets revisit this post one day :) I'll rely on you to reconnoiter MSC ahead of me. I'll expect your usual excellent reports. But first, I've got to complete NCL Ambassador in May and do my free award cruise in Hawaii on Pride of America in the Fall '18. Then, I'll do MSC on whatever ship to which Yannis is assigned. Link to comment Share on other sites More sharing options...
Travel Junkie Judy Posted November 21, 2017 #979 Share Posted November 21, 2017 We have only been in a suite once and had Hanno; if others are better than him they must be marvelous. I agree about Hanno. We had him on one of our B2B long cruises and he was amazing. When debarking at popular ports, he was so tall, he could see what was ahead and find great ways to get us off first. There are so many great ones! He is definitely on that list. John, you will love him! Judy Link to comment Share on other sites More sharing options...
bmwman Posted November 21, 2017 #980 Share Posted November 21, 2017 I'll rely on you to reconnoiter MSC ahead of me. I'll expect your usual excellent reports. But first, I've got to complete NCL Ambassador in May and do my free award cruise in Hawaii on Pride of America in the Fall '18. Then, I'll do MSC on whatever ship to which Yannis is assigned. Thanks I have two questions How free is the free cruise - Port taxes Service charges etc are they included? Is there any blackout period and what grade of cabin do you get? I suppose I could go and read the rules just being lazy :) And yes it will be to follow Yannis! Link to comment Share on other sites More sharing options...
Uniall Posted November 21, 2017 #981 Share Posted November 21, 2017 Thanks I have two questions How free is the free cruise - Port taxes Service charges etc are they included? Is there any blackout period and what grade of cabin do you get? I suppose I could go and read the rules just being lazy :) And yes it will be to follow Yannis! 7 day cruise balcony. I think I have pay port and tax charges. I can apply the at booking time price to suite at current price and pay the difference. Link to comment Share on other sites More sharing options...
Landl cruiser Posted November 22, 2017 #982 Share Posted November 22, 2017 7 day cruise balcony. I think I have pay port and tax charges. I can apply the at booking time price to suite at current price and pay the difference. That is correct. You will also get the Service Charges prepaid. Travel protection is extra, and any current promotion (i.e. Bev Pkg, Spec Dining, Internet,etc) are not included and you will have to book those separately. Link to comment Share on other sites More sharing options...
bmwman Posted November 22, 2017 #983 Share Posted November 22, 2017 That is correct. You will also get the Service Charges prepaid. Travel protection is extra, and any current promotion (i.e. Bev Pkg, Spec Dining, Internet,etc) are not included and you will have to book those separately. Can you pick any cruise Link to comment Share on other sites More sharing options...
Landl cruiser Posted November 23, 2017 #984 Share Posted November 23, 2017 Can you pick any cruise From what I understand it is any seven day cruise on NCL. The complementary cruise must be taken within one year of reaching Ambassador status. If you want to upgrade from a balcony cabin to a higher category, you will pay only the difference in the two rates. Link to comment Share on other sites More sharing options...
Uniall Posted November 23, 2017 #985 Share Posted November 23, 2017 From what I understand it is any seven day cruise on NCL. The complementary cruise must be taken within one year of reaching Ambassador status. If you want to upgrade from a balcony cabin to a higher category, you will pay only the difference in the two rates. Maybe I should use an internet funding site to raise money to cover my upgrade from balcony to suite. ;p:cool: Link to comment Share on other sites More sharing options...
bmwman Posted November 23, 2017 #986 Share Posted November 23, 2017 From what I understand it is any seven day cruise on NCL. The complementary cruise must be taken within one year of reaching Ambassador status. If you want to upgrade from a balcony cabin to a higher category, you will pay only the difference in the two rates. Many thanks - Link to comment Share on other sites More sharing options...
Landl cruiser Posted November 23, 2017 #987 Share Posted November 23, 2017 Maybe I should use an internet funding site to raise money to cover my upgrade from balcony to suite. ;p:cool: You could do that. I've seen some strange requests that have raised funds for wacky reasons. The fact that it works is what really amazes me.;) Link to comment Share on other sites More sharing options...
Uniall Posted November 23, 2017 #988 Share Posted November 23, 2017 (edited) Thanksgiving Thoughts & Wishes.. https://www.americangreetings.com/ecards/view/s12f0fd2c3c7b4d00a49aaf9b56a2a75c?&&utm_medium=internal_email&utm_source=pickup&utm_campaign=pickup Edited November 23, 2017 by Uniall Link to comment Share on other sites More sharing options...
sjnyc323 Posted November 25, 2017 Author #989 Share Posted November 25, 2017 Do you know of any other officers or staff that will be on the Pearl? Thanks for any information. Judy Judy we are sailing on the Pearl on 12/5 I only know that HD is Cary Turecamo And Vicente Amicone is Staff Captain Will post more information once on board Suzie Sent from my iPhone using Tapatalk Pro Link to comment Share on other sites More sharing options...
Travel Junkie Judy Posted November 25, 2017 #990 Share Posted November 25, 2017 Judy we are sailing on the Pearl on 12/5I only know that HD is Cary Turecamo And Vicente Amicone is Staff Captain Will post more information once on board Suzie Sent from my iPhone using Tapatalk Pro Thanks Suzie! Have fun! I know you will love it! Hugs to your Mom. I am missing cruising in the biggest way. I really need a fix! Hopefully 2018 will be better. Judy Link to comment Share on other sites More sharing options...
sjnyc323 Posted November 25, 2017 Author #991 Share Posted November 25, 2017 Thanks Suzie! Have fun! I know you will love it! Hugs to your Mom. I am missing cruising in the biggest way. I really need a fix! Hopefully 2018 will be better. Judy Wishing you a speedy recovery. I know how you feel Sent from my iPhone using Tapatalk Pro Link to comment Share on other sites More sharing options...
GORDONCHICK Posted November 27, 2017 #992 Share Posted November 27, 2017 The Pearl as of disembarkation 11/26/17: Cary Turecamo Hotel Director Maik Reichelt Food & Beverage Director Misiel Bulaon Exec Housekeeper Simon Akinwolere Cruise Director KitKat Galope Guest Services Manager Menino Luis Executive Chef Oscar Fernandes Restaurant Manager Zsanet Pap Beverage Manager Anne Barbaza Group Services Coordinator Yahira Concierge Interesting thing - the hotel director likes to hold a follow up CC meeting on the last sea day to find out what worked and what didn't. He says he's the only one who does that, and he finds it more important for him and his staff. Link to comment Share on other sites More sharing options...
casofilia Posted November 27, 2017 #993 Share Posted November 27, 2017 the hotel director likes to hold a follow up CC meeting on the last sea day to find out what worked and what didn't It would be even better if pax would leave notes in the "Dear Cary" box on a day to day basis. Link to comment Share on other sites More sharing options...
bmwman Posted November 28, 2017 #994 Share Posted November 28, 2017 The Pearl as of disembarkation 11/26/17: Cary Turecamo Hotel Director Maik Reichelt Food & Beverage Director Misiel Bulaon Exec Housekeeper Simon Akinwolere Cruise Director KitKat Galope Guest Services Manager Menino Luis Executive Chef Oscar Fernandes Restaurant Manager Zsanet Pap Beverage Manager Anne Barbaza Group Services Coordinator Yahira Concierge Interesting thing - the hotel director likes to hold a follow up CC meeting on the last sea day to find out what worked and what didn't. He says he's the only one who does that, and he finds it more important for him and his staff. I can see the value in this but its a rather biased group who probably like us are NCL fans and may not represent the populous. I am not a researcher so I might be wrong. What i do know the Dear ..... box does get read!! I would not give a beer at the bar to give my opinion free. Link to comment Share on other sites More sharing options...
sjnyc323 Posted November 28, 2017 Author #995 Share Posted November 28, 2017 The Pearl as of disembarkation 11/26/17: Cary Turecamo Hotel Director Maik Reichelt Food & Beverage Director Misiel Bulaon Exec Housekeeper Simon Akinwolere Cruise Director KitKat Galope Guest Services Manager Menino Luis Executive Chef Oscar Fernandes Restaurant Manager Zsanet Pap Beverage Manager Anne Barbaza Group Services Coordinator Yahira Concierge Interesting thing - the hotel director likes to hold a follow up CC meeting on the last sea day to find out what worked and what didn't. He says he's the only one who does that, and he finds it more important for him and his staff. Thanks for information I am sailing on Pearl 12/5/17 Sent from my iPhone using Tapatalk Pro Link to comment Share on other sites More sharing options...
GORDONCHICK Posted November 28, 2017 #996 Share Posted November 28, 2017 Thanks for information I am sailing on Pearl 12/5/17 Sent from my iPhone using Tapatalk Pro I know! I made sure we left the ship intact, but I can't speak for the current cruise. Link to comment Share on other sites More sharing options...
GORDONCHICK Posted November 28, 2017 #997 Share Posted November 28, 2017 I can see the value in this but its a rather biased group who probably like us are NCL fans and may not represent the populous. I am not a researcher so I might be wrong. What i do know the Dear ..... box does get read!! I would not give a beer at the bar to give my opinion free. I get what you're saying, but we actually had a few problems this cruise - which has never happened on any of ours no matter the line. And we discussed them, and I know they were going to go back and find out what happened. They agreed that our issues in Le Bistro shouldn't have happened. 3 out of 7 days, we had issues with the toilet not flushing, and it was fixed each time. Our phone didn't work, and they replaced it. The only thing that wasn't resolved were our issues in Le Bistro. I can't speak for other people, but I don't consider myself a cheerleader for any line. We've done mostly NCL in the past 9 years because that's what has mostly worked for us, but will go where we need to go to get what we want or need. Link to comment Share on other sites More sharing options...
bmwman Posted November 28, 2017 #998 Share Posted November 28, 2017 I get what you're saying, but we actually had a few problems this cruise - which has never happened on any of ours no matter the line. And we discussed them, and I know they were going to go back and find out what happened. They agreed that our issues in Le Bistro shouldn't have happened. 3 out of 7 days, we had issues with the toilet not flushing, and it was fixed each time. Our phone didn't work, and they replaced it. The only thing that wasn't resolved were our issues in Le Bistro. I can't speak for other people, but I don't consider myself a cheerleader for any line. We've done mostly NCL in the past 9 years because that's what has mostly worked for us, but will go where we need to go to get what we want or need. And I too understand what you are are saying.. Sometimes when you have an issue the fact that you can discuss it makes it seem a whole lot better and that is a big plus. Problems will always occur in life and its how you try to resolve - them is the issue. On that basis I agree it is a positive move. Link to comment Share on other sites More sharing options...
GORDONCHICK Posted November 28, 2017 #999 Share Posted November 28, 2017 And I too understand what you are are saying.. Sometimes when you have an issue the fact that you can discuss it makes it seem a whole lot better and that is a big plus. Problems will always occur in life and its how you try to resolve - them is the issue. On that basis I agree it is a positive move. I didn't really "feel better" about our issues. Because I have a long background in customer service (mostly internal in healthcare), I try to give people an opportunity to make corrections that should benefit other people. If I let someone know about a problem and they choose not to do anything that's on them. But I did my part to make them aware of the problem. Link to comment Share on other sites More sharing options...
Twinzma Posted November 28, 2017 #1000 Share Posted November 28, 2017 How do you reach the CD & HD prior to a cruise? Thanksgiving day my DH was diagnosed with stage 4 Colon Cancer and every doctor has told us to still take our trip as planed before starting the poison chemo. This is very well our last cruise together as a family, and I need as much help getting him out of this funk. I thought maybe the CD could get us an edge on getting on the newlywed game, as it's our 20th anniversary. Maybe the HD could have a couple of extra towel animals placed or a flower or two. Little things like that, you know. His prognosis is absolutely devastating and that he will be leaving me behind to raise the kids is only making it worse. He starts chemo the day after we return....Thoughts? Emails? anything...We are on the Getaway leaving DEC 10th if that helps finding an email address to the ship. Link to comment Share on other sites More sharing options...
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