Electronic Copy Sea Pass bill received

[molly361]

Just off the BR yesterday and this morning we received an electronic copy of our Sea Pass bill. Must be something new as we did not get one on our last cruise in December

 

And on it was the dreaded mini bar charge that we did not make!!! :eek:

[Clarea]

One step forward and another step back.:rolleyes:

 

Did they email a PDF?

[molly361]

One step forward and another step back.:rolleyes:

 

Did they email a PDF?

 

Yes- 3 of them. One for Dan's folio , one for mine and one that is just zero balance, I assume from the charges taken off Dan's folio and put on mine

[Clarea]

Yes- 3 of them. One for Dan's folio , one for mine and one that is just zero balance, I assume from the charges taken off Dan's folio and put on mine

Confusing, as usual.

[TravelerThom]

Just off the BR yesterday and this morning we received an electronic copy of our Sea Pass bill. Must be something new as we did not get one on our last cruise in December

And on it was the dreaded mini bar charge that we did not make!!! :eek:

We were B2B on Oasis 22 & 29 Jan and did not get electronic copies of our Sea Pass bills. But your posting did make me go on-line and check my credit card charges. Yep, there was $6.16 MORE than our Final Bill for the first week:mad:. I just spent 20 minutes of my time and RCI's time on the phone getting this "mini-bar charge" refunded. RCI certainly loses money on wasted effort when people catch this, but presumably this is more than offset by profit when people don't catch it, or determine that it is not worth the time and effort to get it reversed.

 

Question: Is $6.16 the charge for a one liter bottle of Evian? $6.16 seems too cheap to be ship pricing for two bottles of Evian,but I have a hard time understanding how they could charge me for one bottle and not the second (they sat side by side for the entire two weeks). I'm cynical enough to think that RCI has determined to optimal fake amount to charge that people won't take the effort to dispute. I am not a fan of frivolous law suits, but it seems that it may take a class-action lawsuit to get rid of this crap.

 

Thanks for the reminder to check my bill.

Thom

[molly361]

We were B2B on Oasis 22 & 29 Jan and did not get electronic copies of our Sea Pass bills. But your posting did make me go on-line and check my credit card charges. Yep, there was $6.16 MORE than our Final Bill for the first week:mad:. I just spent 20 minutes of my time and RCI's time on the phone getting this "mini-bar charge" refunded. RCI certainly loses money on wasted effort when people catch this, but presumably this is more than offset by profit when people don't catch it, or determine that it is not worth the time and effort to get it reversed.

 

Question: Is $6.16 the charge for a one liter bottle of Evian? $6.16 seems too cheap to be ship pricing for two bottles of Evian,but I have a hard time understanding how they could charge me for one bottle and not the second (they sat side by side for the entire two weeks). I'm cynical enough to think that RCI has determined to optimal fake amount to charge that people won't take the effort to dispute. I am not a fan of frivolous law suits, but it seems that it may take a class-action lawsuit to get rid of this crap.

 

Thanks for the reminder to check my bill.

Thom

 

One bottle

[kc320]

I got an email Statement today too...mine was correct $0 balance...course knowing Royal it's possible I'll receive an "updated" invoice tomorrow...:cool:

[TravelerThom]

... I am not a fan of frivolous law suits, but it seems that it may take a class-action lawsuit to get rid of this crap...

I sent an email to the only person who both (a) cruised the weeks I did and (b) whose email I know. They had not checked their bill, but when they did they discovered they had been charged $12.32.:mad: At least they got charged for two bottles; how I was charged for only one when the two bottles were left touching each other side-by-side (not one in front of the other) is beyond me unless these charges are being done at random without even entering the cabins. I used to think this was incompetence, but now am thinking that it is an organized scam.

 

Thom

[WiddyTwo]

I got off Empress this morning at 7:30am and had a copy of my bill in my inbox within 2-3hours. It was only one page for my boyfriend and I. It had the info for both of our Sea Pass Cards. No random charges so far!

[njhoo]

We stayed at the Hard Rock Hotel Universal the beginning of the month. Upon checkout received our e copy of the charges and all was well. However, when our credit card charge was processed it was for an additional $8.64. After calling accounting was told it was for a bottle of Fuji water.....like no we didn't touch it. This seems to be a racket that hotels and cruise lines are employing hoping guests don't notice. We were promptly refunded.

 

 

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