Anyone able to log into RC account now?

[thrifty99]

My wife and I are both trying to log into our RC account and we keep getting the following message:

 

"The user information you entered does not match our records. Please verify your information and try again."

 

Can someone try to log in to their account and let me know if it is working. We called RC and they of course said everything is working fine so we must be typing in the login / password incorrectly. I explained that it pre-fills and is correct -- but he insisted the website is working fine.

[molly361]

Yes and all my bookings are now there. They were not there earlier

[thrifty99]

Thanks - Glad it is working for you. I guess we will just keep trying and hope it lets us in later. So frustrating.

[Clarea]

Yes and all my bookings are now there. They were not there earlier

All 10 pages of them?

[molly361]

All 10 pages of them?

 

You are very funny!! Have fun this week- very cloudy over on this side of the state today but no rain

[thrifty99]

All 10 pages of them?

 

Bob - do you run into this where it looks like your account does not exist / won't let you log in and then later it works?

 

Thanks, Randy

[Clarea]

You are very funny!! Have fun this week- very cloudy over on this side of the state today but no rain

Been raining almost continuously here since last evening. Nothing like Houston, but it's not unusual to see lots of standing water on the roads.

[Clarea]

Bob - do you run into this where it looks like your account does not exist / won't let you log in and then later it works?

 

Thanks, Randy

Yes, very typical on Saturday night through Sunday morning.

[thrifty99]

Yes, very typical on Saturday night through Sunday morning.

 

Ok - thank you. I've had every other problem with RC's website not working but have not run into the issue of being told my account does not exist. I'll give it another try late today.

[larka]

Just logged in. Working fine for me this morning.

[Flute Player]

I just logged in with no issues. My booking was missing last night and it's showing up right now

[cruising maniac]

Mine was saying an internal error has occurred but it has cleared now.

[thrifty99]

Still not working for us unfortunately

[BlazerMB]

I have the very same problem. Same message. Customer support has had me change my password 3 times. It works when I change it. But not after that. Been 4 days. Ugh.

 

 

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[2hearted]

Had the same issue earlier, but now my reservation is back. A little nerve racking though.

 

 

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[thrifty99]

I gave up trying for today. Also tried our son’s account and it gives the same error message. Probably some server down and they don’t even realize it.

 

I shouldn’t be surprised. Their Liberty cruise that was supposed to depart today in Galveston still shows an alert on their website that it is departing tomorrow even though the ship announced they are heading to Miami over the next couple of days.

 

They must have no IT staff working on the weekend.

[thrifty99]

In case anyone else runs into this problem, here is what happened to us.

 

We have always had the same e:mail on all of our accounts (all correspondence went to my wife). Apparently some recent change in their system causes this to disable accounts if multiple accounts have the same e:mail. So we had to set up the accounts again with each having a unique e:mail.