beaniele Posted October 2, 2017 #1 Share Posted October 2, 2017 I have tried searching but just had a question. I am booked on Miami to Montreal, leaving Miami on April 22, 2018. I am probably going to have to cancel and asked my TA what, if any penalties I might incur. She said I would lose $1000+. But when I look at the invoice I got from Oceania, I booked on line before handing to my TA, is says if 181 days or more 0 money due. All money refunded. Oct 24th to Nov 22, 2017 $250/person. I am very confused. I have sent an email to my TA telling her this but I am beginning to wonder about her information. She sent an email saying their final payment date and penalty dates are different and depending on length of cruise the dates can change from 190/120/90 days prior. Not what my original invoice states. I am very confused. I have canceled Oceania cruises before and always before penalty date. I have tried to research to find this information and can not find. I have sent Oceania an email asking, but not sure when I might hear back and wondered if anyone has had any idea if what my TA told me is true???? Personally, I am going by my original invoice I received when I booked on line. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted October 2, 2017 #2 Share Posted October 2, 2017 Are you in North America UK or another Country the cancellation rules are different in different regions If in N.A. I would think a full refund would be applicable https://www.oceaniacruises.com/faq/ check under pricing & payments link Link to comment Share on other sites More sharing options...
Rare LHT28 Posted October 2, 2017 #3 Share Posted October 2, 2017 Did your TA send you a different cancellation schedule? by my rough calculations you have until Oct 14th if the TA evokes the 190 day payment route sounds a little sketchy to me Link to comment Share on other sites More sharing options...
beaniele Posted October 2, 2017 Author #4 Share Posted October 2, 2017 North America. I think something fishy going on. I hope I hear from Oceania. I told my TA about Oceania invoice and dates, etc, that do not match her information at all! Have not heard back from her[emoji54]. Sent from my SM-N900V using Tapatalk Link to comment Share on other sites More sharing options...
beaniele Posted October 2, 2017 Author #5 Share Posted October 2, 2017 No she did not send me a different schedule! Sent from my SM-N900V using Tapatalk Link to comment Share on other sites More sharing options...
Rare LHT28 Posted October 3, 2017 #6 Share Posted October 3, 2017 North America. I think something fishy going on. I hope I hear from Oceania. I told my TA about Oceania invoice and dates, etc, that do not match her information at all! Have not heard back from her[emoji54]. I agree it does sound fishy I would ask for her manager/supervisor if you do not get an answer soon Link to comment Share on other sites More sharing options...
Rare DOJO466 Posted October 3, 2017 #7 Share Posted October 3, 2017 I agree with Lyn sounds very fishy. Time to reevaluate your TA Link to comment Share on other sites More sharing options...
bitob Posted October 3, 2017 #8 Share Posted October 3, 2017 Very fishy. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
rallydave Posted October 3, 2017 #9 Share Posted October 3, 2017 Very fishy. Sent from my iPhone using Forums Yes indeed. The difference might just be TA fees and penalties that have nothing to do with the O refund policy. Have to be careful as have heard of TA's who apply their own penalties and due dates in addition to O's. Also have to be careful of TA's who want you to pay them and later they pay the cruise line. Most TA's have the cruise line charge your credit card directly. Those to be concerned about are those who charge your card themselves and then pay the cruise line at a later date. Link to comment Share on other sites More sharing options...
happy cruzer Posted October 3, 2017 #10 Share Posted October 3, 2017 Final payment and cancellation fees seem to be different. From O's site. What is your cancellation and refund policy? All cancellations must be in writing and received by Oceania Cruises no later than the day before cancellation penalties are to be assessed. Fare is defined as the full cost of any cruise or air component purchased from Oceania Cruises, excluding optional facilities and services fees. Please refer to the full Terms and Conditions of the Guest Ticket/Contract for fees relating to the cancellation of optional facilities and services. The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure. Include Cancellation breakdown for cruises 14 days or less and 15 days or more. The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure. Cruises 14 days or Less: DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 91-120 Days Prior - $250 per guest administrative fee+ 76-90 Days Prior - 25% of Fare 61-75 Days Prior - 50% of Fare 31-60 Days Prior - 75% of Fare 0-30 Days Prior - 100% of Fare For Owner's, Vista and Oceania Suites, the administrative fee for 91-120 days prior to sailing is 10% of the fare. Cruises 15 days or more except 180-Day Voyages: DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 151-180 Days Prior - $250 per guest administrative fee+ 121-150 Days Prior - 25% of Fare 91-120 Days Prior - 50% of Fare 61-90 Days Prior - 75% of Fare 0-60 Days Prior - 100% of Fare For Owner's, Vista and Oceania Suites, the administrative fee for 151-180 days prior to sailing is 10% of the fare. 180-Day Voyages Deposit-181 Days Prior - $250 per guest 151-180 Days Prior - 25% of Fare 121-150 Days Prior - 50% of Fare 91-120 Days Prior - 75% of Fare 0-90 Days Prior - 100% of Fare For Owner's and Vista Suites, the administrative fee for Deposit-181 days prior to sailing is 10% of the fare. Packages & Amenities - Cancellation Amount Pre- and post-cruise hotel packages within 60 days prior to departure - 100% of fee Pre- and post-cruise land packages within 60 days prior to departure - 100% of fee Overland packages within 60 days prior to departure - 100% of fee Shore excursions within 36 hours prior to the shore excursion - 100% of fee Shore excursion packages on or after embarkation - 100% of fee Private transfers within 36 hours of departure - 100% of fee Executive Collection - private cars & vans within 36 hours of departure - 100% of fee Visa packages within 60 days prior to departure - 100% of fee Airfare once ticketed (beginning 60 days prior to departure) - 100% of fare Custom air fee once accepted - 100% of fee Air supplemental fee within 60 days - 100% of fee La Reserve by Wine Spectator or Privée reservations or Culinary Center classes within 36 hours of scheduled reservation or class - 100% of fee +The Administrative Fee may be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation date and for travel within two years of date of issue. Link to comment Share on other sites More sharing options...
rallydave Posted October 3, 2017 #11 Share Posted October 3, 2017 Final payment and cancellation fees seem to be different. From O's site. What is your cancellation and refund policy? All cancellations must be in writing and received by Oceania Cruises no later than the day before cancellation penalties are to be assessed. Fare is defined as the full cost of any cruise or air component purchased from Oceania Cruises, excluding optional facilities and services fees. Please refer to the full Terms and Conditions of the Guest Ticket/Contract for fees relating to the cancellation of optional facilities and services. The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure. Include Cancellation breakdown for cruises 14 days or less and 15 days or more. The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure. Cruises 14 days or Less: DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 91-120 Days Prior - $250 per guest administrative fee+ 76-90 Days Prior - 25% of Fare 61-75 Days Prior - 50% of Fare 31-60 Days Prior - 75% of Fare 0-30 Days Prior - 100% of Fare For Owner's, Vista and Oceania Suites, the administrative fee for 91-120 days prior to sailing is 10% of the fare. Cruises 15 days or more except 180-Day Voyages: DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 151-180 Days Prior - $250 per guest administrative fee+ 121-150 Days Prior - 25% of Fare 91-120 Days Prior - 50% of Fare 61-90 Days Prior - 75% of Fare 0-60 Days Prior - 100% of Fare For Owner's, Vista and Oceania Suites, the administrative fee for 151-180 days prior to sailing is 10% of the fare. 180-Day Voyages Deposit-181 Days Prior - $250 per guest 151-180 Days Prior - 25% of Fare 121-150 Days Prior - 50% of Fare 91-120 Days Prior - 75% of Fare 0-90 Days Prior - 100% of Fare For Owner's and Vista Suites, the administrative fee for Deposit-181 days prior to sailing is 10% of the fare. Packages & Amenities - Cancellation Amount Pre- and post-cruise hotel packages within 60 days prior to departure - 100% of fee Pre- and post-cruise land packages within 60 days prior to departure - 100% of fee Overland packages within 60 days prior to departure - 100% of fee Shore excursions within 36 hours prior to the shore excursion - 100% of fee Shore excursion packages on or after embarkation - 100% of fee Private transfers within 36 hours of departure - 100% of fee Executive Collection - private cars & vans within 36 hours of departure - 100% of fee Visa packages within 60 days prior to departure - 100% of fee Airfare once ticketed (beginning 60 days prior to departure) - 100% of fare Custom air fee once accepted - 100% of fee Air supplemental fee within 60 days - 100% of fee La Reserve by Wine Spectator or Privée reservations or Culinary Center classes within 36 hours of scheduled reservation or class - 100% of fee +The Administrative Fee may be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation date and for travel within two years of date of issue. Old news, believe they are ALWAYS different. Link to comment Share on other sites More sharing options...
beaniele Posted October 3, 2017 Author #12 Share Posted October 3, 2017 My TA said this morning she got misinformation from Oceania. I have until Oct. 23rd. Sent from my SM-N900V using Tapatalk Link to comment Share on other sites More sharing options...
Rare LHT28 Posted October 3, 2017 #13 Share Posted October 3, 2017 glad she got it sorted for you Link to comment Share on other sites More sharing options...
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