Should Missed Ports Be Compensated?

[ToadOfToadHall]

Very true— but the contract doesn’t guarantee port stops.

 

Indeed it does not. But the person's point seemed to be a general point about compensation for disappointment as opposed to the specifics of a cruise contract.

[ew101]

Taxes and port fees if applicable. There are no sure things in life except death and taxes.

[Shropshirekitkat]

Being on a ship is slightly different to other holidays, I think if the captain deems it not safe to dock in one port then that is in the best interests of all. Its not a call I would like to make or to put people in danger, I certainly wouldn't sue either.

[AAAAmerican]

Dear robbie_3,

 

I do concur with inasmuchas you wrote too!

At least Homer was still wall eyed..:D

 

Nice that we all aboard had a good time we made..

 

The bottom line is IMHO ( in my humble opinion) theyn really don't give a daRn-it.

-------------------------------------------------------____________--------------------------------------------

 

In that POC ( Port of Call) the NEW on QM@2 Master made his call late..

A couple of our ship/table - mates made it ashore. But the IBMer had to wait with his wife and not even a bottle of H2O..either.. they had no motor coach etc.. not neary a word except they were being sent back on to the ship.. oh my they came back hours and hours after they made land . No compensation, no water, no food, NOITHING..

well thye I wager recieved on the final billing statement the , IMHO, paltry US Dollar amout of less than a Ten$USD. dollar bill..

 

One area the Cruise line made a lot of money is on that day..

 

The Casino ( withpout any CRAPS Tables) was OPEN as well the reatil HIGH PRICED Shops..

So yes revenues were coming in .. but not shared with us paying passengers nor us shareholders..

 

 

My one hope too is the Food Quality IMPROVES as now it is Sub-Par!

 

Oh BTW:

 

On the Customer Comment Card ::rolleyes:

How can one be non-biased when even the wait staff pleads for the best Ratings!((???))) I say that jades the real reviews.

 

 

 

 

I think this subject deserves a thread of its own although I touched upon in recently in another thread.

If Cunard completely misses a port(s ) for passengers to alight, particularly in circumstances where there are few ports scheduled on a cruise, should Cunard offer some sort of compensation even if it's a token money off the next cruise? I think peoples views on this subject would be interesting.

Just to recap our own recent experience with Cunard. On our recent Nov Caribbean trip Antigua was the last port of call, an anchor port, and it happened to be our favourite. It was effectively cancelled. The captain made an announcement that the anchor was dragging on the sand bed and with the 15mph on shore winds this left the ship at risk of drifting towards the shore. It was announced that a handful of passengers had already got off so the ship would have to maintain position using thrusters etc until they could be brought back on board which transpired to be not until 5.30pm that evening which left the ships passengers we spoke to rather disappointed to say the least! Nothing was offered for this disappointment I would add, not even a drink!

Now I don't really know if the handful off passengers that went off first thing really were ordinary passengers or if they were ship crew or entertainers. What I do know is that on this particular cruise we had announcements that passengers getting off independently had to wait usually until 11am after those on the scheduled Cunard excursions had embarked. The ship may also have been waiting for new entertainers to arrive on board at some point during the day. I also don't know if the Captain waited until he was sure the ship wasn't drifting before allowing anyone off given the onshore wind circumstances and that the ship was trying to anchor over sand.

We were bitterly disappointed with this lost port, we could cope with a change of itinerary but this was something else on a different level whatever the circumstances. We gave our feedback on Cunard''s questionnaire but we felt it will probably get ignored with so much customer footfall that Cunard enjoys.

Edited December 27, 2017 by AAAAmerican

[robbie_3]

Dear robbie_3,

 

I do concur with inasmuchas you wrote too!

At least Homer was still wall eyed..:D

 

Nice that we all aboard had a good time we made..

 

The bottom line is IMHO ( in my humble opinion) theyn really don't give a daRn-it.

-------------------------------------------------------____________--------------------------------------------

 

In that POC ( Port of Call) the NEW on QM@2 Master made his call late..

A couple of our ship/table - mates made it ashore. But the IBMer had to wait with his wife and not even a bottle of H2O..either.. they had no motor coach etc.. not neary a word except they were being sent back on to the ship.. oh my they came back hours and hours after they made land . No compensation, no water, no food, NOITHING..

well thye I wager recieved on the final billing statement the , IMHO, paltry US Dollar amout of less than a Ten$USD. dollar bill..

 

One area the Cruise line made a lot of money is on that day..

 

The Casino ( withpout any CRAPS Tables) was OPEN as well the reatil HIGH PRICED Shops..

So yes revenues were coming in .. but not shared with us paying passengers nor us shareholders..

 

 

My one hope too is the Food Quality IMPROVES as now it is Sub-Par!

 

Oh BTW:

 

On the Customer Comment Card ::rolleyes:

How can one be non-biased when even the wait staff pleads for the best Ratings!((???))) I say that jades the real reviews.

 

 

That is INTERESTING! and coming from you a real compliment. Thank you.

Edited December 28, 2017 by robbie_3

[sogne]

Dear robbie_3,

 

I do concur with inasmuchas you wrote too!

At least Homer was still wall eyed..:D

 

Nice that we all aboard had a good time we made..

 

The bottom line is IMHO ( in my humble opinion) theyn really don't give a daRn-it.

-------------------------------------------------------____________--------------------------------------------

 

In that POC ( Port of Call) the NEW on QM@2 Master made his call late..

A couple of our ship/table - mates made it ashore. But the IBMer had to wait with his wife and not even a bottle of H2O..either.. they had no motor coach etc.. not neary a word except they were being sent back on to the ship.. oh my they came back hours and hours after they made land . No compensation, no water, no food, NOITHING..

well thye I wager recieved on the final billing statement the , IMHO, paltry US Dollar amout of less than a Ten$USD. dollar bill..

 

One area the Cruise line made a lot of money is on that day..

 

The Casino ( withpout any CRAPS Tables) was OPEN as well the reatil HIGH PRICED Shops..

So yes revenues were coming in .. but not shared with us paying passengers nor us shareholders..

 

 

My one hope too is the Food Quality IMPROVES as now it is Sub-Par!

 

Oh BTW:

 

On the Customer Comment Card ::rolleyes:

How can one be non-biased when even the wait staff pleads for the best Ratings!((???))) I say that jades the real reviews.

 

 

what are you implying by the NEW on board QM2 master?

[Tangoqueen]

We have received obc in the past from P&O for missed ports due to engine troubles onboard, which was well received and covered additional costs of purchases onboard. This was our first cruise and didn’t know what to expect. We were of course still disappointed to miss two ports but they weren’t what we considered to be the highlight ones.

 

We’ve not had any cancellations onboard since, only changes in itinerary before we’ve sailed.

 

When renewing our annual travel insurance this October, I have chosen one which was comparable in price to previous ones, but included claims for missed ports with no excess so thought it worthwhile. Whether I would make a claim is another matter but it’s there if I wanted too.

 

 

Sent from my iPad using Forums

[Underwatr]

Antigua was canceled onboard QM2 yesterday (Dec 27) because the swells were making the tenders move vertically one meter relative to the tender platforms. I don't fault the captain for that decision.

 

We had just decided to spend the day onboard when the captain cancelled the call so the downside for us was that the ship was more crowded than we had hoped. :)

[buchhalm]

Two or three summers ago, we skipped the Faroe Islands due to wind and high seas. Floated around the ocean for a whole extra day on reasonably rough seas. Loved every minute. The entertainment staff scrambled to come up with extra stuff, the best of which was an ad hoc debate between the guest speakers on a random theme.

I don't think we got a Penny in compensation, but I didn't even think of seeking it.

[robbie_3]

Antigua was canceled onboard QM2 yesterday (Dec 27) because the swells were making the tenders move vertically one meter relative to the tender platforms. I don't fault the captain for that decision.

 

We had just decided to spend the day onboard when the captain cancelled the call so the downside for us was that the ship was more crowded than we had hoped. :)

 

I can't fault you for being philosophical. It sure is interesting though that Antigua got cancelled twice in a row within weeks of each Caribbean cruise. Given the few ports visited on the QM2 Caribbean I wonder if Cunard can rethink its itinerary to avoid further disappointment.

[Lisakauai]

We missed two ports on April 2017 NCL Getaway TA to Copenhagen. We received automatic refunds for the two ports we missed....

 

 

Sent from my iPhone using Forums

[kitkat343]

If it’s a weather or safety issue in the port, no they don’t owe you compensation. If there’s a mechanical problem yes they should compensate the passengers