Club Royale agents

[Robinhill]

Is it just me, or has anyone else felt that the Club Royale agents on the phone are not very friendly or even helpful anymore? The last three times i have called over the past two months- not only do i have to wait at least 30-40 minutes for someone to actually answer, but they are not very friendly or particularly helpful or interested in doing that little extra like they used to. Whats going on?

[Cruisegirl6]

I called four Times the past two months and each agent was extremely friendly.....I did have to hold a long time a couple of times, but that is not their fault, I am sure they are understaffed.

[BlueSkySailing]

Wow- I have only had one experience with them. I was getting OBC from a app game. I was changing cabins and they had to do the change. In all the agents I have spoke to the last 10plus Years. She was if not the best agent I have dealt with. She was top 3. From helping me to very detailed on all my OBC and making sure I understood what was going on. I hung up wish I could deal with Club Royal more often. I guess it was the luck of the drew!!!!

[CruisingHusker]

I called on Monday to inquire about upgrading my stateroom on my upcoming sailing. I waited for over an hour for a 3 minute call. Also, the casino rate discount they are offering me on future sailings isn’t anywhere close to what I have been getting the last couple of years. I don’t know if it’s the changing program or what but I will not be sailing very much if I don’t get a decent discount.

[queenfrostine22]

I also find the wait times to be exceptionally long. Every once in a while I get lucky and someone answers within 10 minutes. Other times I have waited close to an hour and then hung up and tried again later. That being said, I believe most of the casino reps are the nicest, friendliest and most helpful people to deal with. Every now and then you get a grinch, but that can happen anywhere.

[tomko2]

I have no issues at all when calling Club Royale. I seldom wait more than 1 or 2 minutes to speak to an agent. Generally I find the agents are quick to understand what I am asking about and helpful. Also, the agents are generally very articulate and I can hear them clearly without needing to ask them to repeat.

 

Kathy

[lazydayz]

I had a CR person really go out of her way to help me recently. I was changing two cruises and she did it in a way that allowed me to upgrade both of my cabins at a great price. It took an hour but well worth my time.

[drdestructo]

Used the CR line last night to book on a new mailer offer. The wait was around 10 minutes, but the agent I spoke with was extremely helpful and went out of her way to to assist my wife and I. Excellent customer service in this instance.