nhraformula00 Posted April 15, 2018 #1 Share Posted April 15, 2018 Post up how long you had to wait for a response from them. I know they have gotten pretty slow as of lately. We have used them 2 times now over the past 18 months and it was less than a week for confirmation. We have a date in September requested and it has been over 7 days now. Plenty of time I know, just wondering, Thanks!!! Link to comment Share on other sites More sharing options...
sharpasice Posted April 15, 2018 #2 Share Posted April 15, 2018 Post up how long you had to wait for a response from them. I know they have gotten pretty slow as of lately. We have used them 2 times now over the past 18 months and it was less than a week for confirmation. We have a date in September requested and it has been over 7 days now. Plenty of time I know, just wondering, Thanks!!! I made our reservation the last week of March. It's now April 14th and have received nothing from Valutrips. I have emailed them and left them voice mail. Will be calling again on Monday. I got disgusted and called the hotel. They have the reservation, gave me the reservation number but since it was made thru Valutrips I can't retrieve it online! I used to be able to do this. Anyway, in the meantime, I called world of Hyatt and was told that if I had made my reservation thru them instead, although a much higher price, all I'd have to do is take a screenshot of the Valutrips site, submit it to Hyatt. When they receive it since they have that best price guarantee, they would give back the difference plus a $50 credit! Since Valutrips has become so slow (used to get my confirmation in about 3-4 days!) I will make my next reservation thru Hyatt. Link to comment Share on other sites More sharing options...
screenname2004 Posted April 15, 2018 #3 Share Posted April 15, 2018 I sent my request in on 3/28 but have not heard anything back yet. Link to comment Share on other sites More sharing options...
nhraformula00 Posted April 15, 2018 Author #4 Share Posted April 15, 2018 Thank you for the reply's. This is not sounding positive. Link to comment Share on other sites More sharing options...
Ashland Posted April 16, 2018 #5 Share Posted April 16, 2018 Be patient...worth it for the discount booking rate. Their response time varies greatly. After a short time call Hyatt Place front desk directly...not the reservation call center. They have recently had website issues and have been apparently over whelmed with bookings...again patience. Link to comment Share on other sites More sharing options...
shipgeeks Posted April 16, 2018 #6 Share Posted April 16, 2018 I received my confirmation about five days after booking, with an apology about the delay. That was in February, I believe. Of course, being so used to instant confirmations, every day of waiting was scary. Link to comment Share on other sites More sharing options...
tmcollins Posted April 16, 2018 #7 Share Posted April 16, 2018 I booked several weeks ago for one night before our June 10 cruise. I never got a response, but when I called the Hyatt directly they showed a booking for me and gave me a confirmation number. Link to comment Share on other sites More sharing options...
screenname2004 Posted April 16, 2018 #8 Share Posted April 16, 2018 I sent my request in on 3/28 but have not heard anything back yet. I called today and got my confirmation number and I am able to access my reservation with my confirmation # at https://www.hyatt.com/hyatt/reservations/reservation.jsp?stop_mobi=yes Link to comment Share on other sites More sharing options...
nhraformula00 Posted April 16, 2018 Author #9 Share Posted April 16, 2018 Thanks for the link. Link to comment Share on other sites More sharing options...
nhraformula00 Posted April 18, 2018 Author #10 Share Posted April 18, 2018 Wife called the hotel today and they have our reservation from valutrips. No email from valutrips though. Link to comment Share on other sites More sharing options...
lubyshell Posted April 24, 2018 #11 Share Posted April 24, 2018 does the reservation through value trips include parking as well? Link to comment Share on other sites More sharing options...
Ashland Posted April 24, 2018 #12 Share Posted April 24, 2018 does the reservation through value trips include parking as well? No it doesn't...We were charged I believe $7.00 per 24 hour period...they will give you a pass to put on dashboard of your parked car...Very cheap compared to the Embassy Suites charge of $21.00 per 24 hours. Link to comment Share on other sites More sharing options...
sharpasice Posted April 25, 2018 #13 Share Posted April 25, 2018 I made our reservation the last week of March. It's now April 14th and have received nothing from Valutrips. I have emailed them and left them voice mail. Will be calling again on Monday. I got disgusted and called the hotel. They have the reservation, gave me the reservation number but since it was made thru Valutrips I can't retrieve it online! I used to be able to do this. Anyway, in the meantime, I called world of Hyatt and was told that if I had made my reservation thru them instead, although a much higher price, all I'd have to do is take a screenshot of the Valutrips site, submit it to Hyatt. When they receive it since they have that best price guarantee, they would give back the difference plus a $50 credit! Since Valutrips has become so slow (used to get my confirmation in about 3-4 days!) I will make my next reservation thru Hyatt. FINALLY got an email confirming our reservation! Our reservation was made on March 28th, here it is April 25th...2 phone calls,(never got a human being, only voice mail that was NEVER returned) 2 emails and almost one month later...ridiculous! Unless I hear that Valutrips has finally gotten it's act together, I will not be using again. Link to comment Share on other sites More sharing options...
screenname2004 Posted April 25, 2018 #14 Share Posted April 25, 2018 They must do this in batch. I also did the reservation on 3/28 and got the confirmation email this morning. I did call Hyatt to get my confirmation but never called Valuetrips. Link to comment Share on other sites More sharing options...
nhraformula00 Posted May 1, 2018 Author #15 Share Posted May 1, 2018 Finally got conformation on our stay in September. Requested on 4/7/18. Had a backup plan through Trivago for same hotel at a rate of $ 135. Cancelled that today. Link to comment Share on other sites More sharing options...
kiminey65 Posted May 1, 2018 #16 Share Posted May 1, 2018 I will also add that I requested a one night reservation through value trips on April 17th. I read on here how long it can take, so after the 4th day I called Hyatt Place, and still had no confirmed reservation. Waited for a full week. Again nothing, so I emailed valuetrips, and didn't receive a response. I called Hyatt Place again last week (Day 9 of my submission) and they were able to confirm I did have a reservation and gave me the confirmation number. I was then able to log into Hyatt to validate our date and email myself their confirmation to print out. This took a long time considering our date is June 8th of this year. But the value was quite significant. I had one quote online for Hyatt Place at $289 for the night! To our $119 rate, it's hard not to justify submitting and waiting. For us it ironed out and grateful for this site that was so helpful to me while I fretted. Happy sailing! Link to comment Share on other sites More sharing options...
nhraformula00 Posted May 1, 2018 Author #17 Share Posted May 1, 2018 It is truly a nice, clean, friendly, close to everything hotel. Worth the wait. We are going to stay 2 days after our cruise there also. Was looking at staying on the beach but after reading all of the reviews on trip advisor decided to stay at Hyatt Place. We can hop on the Sun Trolly to the beach for one dollar each way. Link to comment Share on other sites More sharing options...
NYeyez Posted May 7, 2018 #18 Share Posted May 7, 2018 I booked thru Valuetrips on 4/23. Haven't heard from them but called HP today and reservation for 9/8 is there and was given conf. #. $119 price justifies waiting to hear back. Link to comment Share on other sites More sharing options...
nhraformula00 Posted May 7, 2018 Author #19 Share Posted May 7, 2018 It is well worth the wait, they have just become very slow to respond. Link to comment Share on other sites More sharing options...
cruisinglady65 Posted May 8, 2018 #20 Share Posted May 8, 2018 I have a question....what happens if you give all you cc information to valuetrips.com and it turns out the rate is not available.....does valuetrips.com cancel all your cc information....or offers you another rate....or hotel? This is the first time that i will be using valuetrips.com....Yiou can mail me back at catfin7atgmaildotcom... Link to comment Share on other sites More sharing options...
nhraformula00 Posted May 8, 2018 Author #21 Share Posted May 8, 2018 They will email back either a conformation or non conformation. More than likely they only have a block of rooms to discount thru V.T. Last time I checked on Trivago the rate was $135 for Sept 15, 2018. Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted June 14, 2018 #22 Share Posted June 14, 2018 I made our reservation the last week of March. It's now April 14th and have received nothing from Valutrips. I have emailed them and left them voice mail. Will be calling again on Monday. I got disgusted and called the hotel. They have the reservation, gave me the reservation number but since it was made thru Valutrips I can't retrieve it online! I used to be able to do this. Anyway, in the meantime, I called world of Hyatt and was told that if I had made my reservation thru them instead, although a much higher price, all I'd have to do is take a screenshot of the Valutrips site, submit it to Hyatt. When they receive it since they have that best price guarantee, they would give back the difference plus a $50 credit! Since Valutrips has become so slow (used to get my confirmation in about 3-4 days!) I will make my next reservation thru Hyatt. I wanted to jump in here as I just submitted my reservation through valuetrips today. Now wondering about the response time from them. I cruise in 2 months so I still have a bit of time to play with. After reading this thread, I first made my reservation directly with Hyatt. Then I proceeded to fill out the "best rate guarantee" through Hyatt to match Valuetrips. This was the response from the Hyatt: So needless to say, I cancelled my Hyatt reservation and proceeded to submit a reservation directly through Valuetrips. Now it's a waiting game.... Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
sharpasice Posted June 15, 2018 #23 Share Posted June 15, 2018 I wanted to jump in here as I just submitted my reservation through valuetrips today. Now wondering about the response time from them. I cruise in 2 months so I still have a bit of time to play with. After reading this thread, I first made my reservation directly with Hyatt. Then I proceeded to fill out the "best rate guarantee" through Hyatt to match Valuetrips. This was the response from the Hyatt: So needless to say, I cancelled my Hyatt reservation and proceeded to submit a reservation directly through Valuetrips. Now it's a waiting game.... Sent from my iPhone using Forums Wow, so much for the best price guarantee...I am sure you will get your room...check with the hotel directly in a couple of days... good luck. Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted June 15, 2018 #24 Share Posted June 15, 2018 Wow, so much for the best price guarantee...I am sure you will get your room...check with the hotel directly in a couple of days... good luck. I know...I thought it might be too good to be true...thanks for the tip to check with the hotel directly, seems like most have to do that. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
HEINER Posted June 19, 2018 #25 Share Posted June 19, 2018 I booked the Hyatt today for January 31 for two nights. ValueTrips is not yet available for our dates. So my question is when it becomes available can I book threw ValueTrips and keep my Hyatt booking and see if I get the Valuetrips rate then cancel our Hyatt booking? Or do I first need to cancel Hyatt booking then try ValueTrips? Thanks, for any information anyone can give us. Link to comment Share on other sites More sharing options...
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