tartanexile81 Posted August 15, 2018 #51 Share Posted August 15, 2018 Sorry but P&O IS expected to individually notify and obtain authorisation for charges they will be putting on a customer's card. The charge does not appear anywhere on the booking website, the invoices, the emails, etc. P&O will refund without blinking. They notify everybody as I said. Everybody gets a holiday information booklet whether it is online or a paper copy and it makes it very clear about the charges as I said. You can lead horse to water ... Agree with The English Lady too. The gratuities appear from Day 2 on your statement onboard, allowing time to have them removed. I'm not big stick kind of person either - sorry for mixing my metaphors :'):'). Link to comment Share on other sites More sharing options...
pete14 Posted August 15, 2018 #52 Share Posted August 15, 2018 They actually appear on the statement on day 2. (have on every cruise we have done since they came in) I would agree they contact pando but I am not sure your way is the best (stating its not in the tand c so I didn't agree to it). I always use the carrot when I have a problem. Not a huge great stick. I quite agree. I always find that if the initial contact regarding a problem is polite, informal and reasonable, there is a greater chance of a favourable outcome. No need for threats of legal action until much further down the line, if the previous attempts have not succeeded - which they probably will have done. Just try normal human interaction, possibly initially by phone, so you can discuss it. Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted August 15, 2018 #53 Share Posted August 15, 2018 I quite agree. I always find that if the initial contact regarding a problem is polite, informal and reasonable, there is a greater chance of a favourable outcome. No need for threats of legal action until much further down the line, if the previous attempts have not succeeded - which they probably will have done. Just try normal human interaction, possibly initially by phone, so you can discuss it. Yes I agree with you and English Lady. A courteous initial approach is always best. If all else fails you can start quoting legislation. I do however wish that holiday companies would take the same attitude, they seem to jump straight to the T&Cs every time - even when they are not germane to the situation under discussion. Link to comment Share on other sites More sharing options...
picsa Posted August 15, 2018 #54 Share Posted August 15, 2018 They notify everybody as I said. Everybody gets a holiday information booklet whether it is online or a paper copy and it makes it very clear about the charges as I said. You can lead horse to water ... Agree with The English Lady too. The gratuities appear from Day 2 on your statement onboard, allowing time to have them removed. I'm not big stick kind of person either - sorry for mixing my metaphors :'):'). And P&O make very clear that anything outside the T&C's (such as the information booklet) is outside the T&C's. And this is obvious as otherwise after you booked P&O could sneak into the booklet any old sort of additional charge. But it gets away from the point there was no authorisation of the charge. At no point did P&O say - "We want to take £X, do you agree?" and the response being "yes". Silence is not acceptance in terms of a contract. As for being nice, of course you would be, but that doesn't mean you shouldn't consider the ultimate sanction of a card chargeback if they hesitated. Link to comment Share on other sites More sharing options...
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