z4ltw Posted November 4, 2018 #1 Share Posted November 4, 2018 Can I redeem RCL gift certificates while on-board at guest services desk? I'm pretty sure they allow it but want to be sure and not assume. Link to comment Share on other sites More sharing options...
Ken at the beach Posted November 4, 2018 #2 Share Posted November 4, 2018 As far as I am aware gift certificates must be redeemed prior to sailing and are not accepted on board. Link to comment Share on other sites More sharing options...
molly361 Posted November 4, 2018 #3 Share Posted November 4, 2018 32 minutes ago, z4ltw said: Can I redeem RCL gift certificates while on-board at guest services desk? I'm pretty sure they allow it but want to be sure and not assume. No they have to be redeemed before you board, I believe it takes 7 - 10 business days Link to comment Share on other sites More sharing options...
sh2738 Posted November 4, 2018 #4 Share Posted November 4, 2018 1 hour ago, z4ltw said: Can I redeem RCL gift certificates while on-board at guest services desk? I'm pretty sure they allow it but want to be sure and not assume. Unfortunately no you cannot based upon what I know about them. Per the RCL website on gift certificates, if wanting to use to pay for the cruise, they must be redeemed no later than 10 days prior to the date that the last payment is due. And if wanting to use them as onboard credit, which I believe is what you are wanting, then they must be redeemed either online or by phone, at least 10 days prior to sail date. But I would recommend redeeming them as soon as you have received them and know which cruise you would like them to be redeemed on. So that you know that are in your account in advance and aren't caught up in deadlines as they can sometimes take a bit to redeem them. And you can then use your cruise planner to buy things or save it to use onboard. Happy Cruising 🙂 Link to comment Share on other sites More sharing options...
kuddles14 Posted November 4, 2018 #5 Share Posted November 4, 2018 1 hour ago, z4ltw said: Can I redeem RCL gift certificates while on-board at guest services desk? I'm pretty sure they allow it but want to be sure and not assume. No you have to redeem them before you go. They say no later that 2 weeks before your cruise. The OBC will appear on your account about day two. Link to comment Share on other sites More sharing options...
kuddles14 Posted November 4, 2018 #6 Share Posted November 4, 2018 30 minutes ago, sh2738 said: Unfortunately no you cannot based upon what I know about them. Per the RCL website on gift certificates, if wanting to use to pay for the cruise, they must be redeemed no later than 10 days prior to the date that the last payment is due. And if wanting to use them as onboard credit, which I believe is what you are wanting, then they must be redeemed either online or by phone, at least 10 days prior to sail date. But I would recommend redeeming them as soon as you have received them and know which cruise you would like them to be redeemed on. So that you know that are in your account in advance and aren't caught up in deadlines as they can sometimes take a bit to redeem them. And you can then use your cruise planner to buy things or save it to use onboard. Happy Cruising 🙂 As of now, you cannot use them until you get on board. They will not appear in your cruise planner. We had a significant amount given to us by our kids , and I called ahead to redeem them and they said I could not use them until I board. Royals computer system does not have the capability to post them to your cruise planner as of yet. The representative said hopefully they will get that done some day. Link to comment Share on other sites More sharing options...
maryjaden Posted November 5, 2018 #7 Share Posted November 5, 2018 I received a $250 gift certificate in September that I applied to my cruise. I was told at that time that you cannot redeem them on board and must be applied at least 10 days prior to sailing. Link to comment Share on other sites More sharing options...
Big_G Posted November 5, 2018 #8 Share Posted November 5, 2018 We bought some in both September and October: 1 Link to comment Share on other sites More sharing options...
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