drneal Posted February 9, 2019 #1 Share Posted February 9, 2019 Windstar cancelled my cruise in November for Aug 2019 because it was charted. The offered me $300/person to change the airline tickets. It cost me $1,700 to change the 4 tickets and they refunded me $2,000 this week. I appreciate them making me whole. I had asked them for the $1,700. It did take multiple calls and e-mails but they came through in the end. Good job customer service Link to comment Share on other sites More sharing options...
milepig Posted February 9, 2019 #2 Share Posted February 9, 2019 Good to hear. Sorry about the cancelled cruise! Link to comment Share on other sites More sharing options...
6rugrats Posted February 10, 2019 #3 Share Posted February 10, 2019 (edited) Was this charge just for change fees? Or did it also include the difference in fare between your original and new ticket? I’ve had a booked cruise chartered, and after almost a year of going back and forth, did get the change fee from Windstar. But, never got the fare difference. Edited February 10, 2019 by 6rugrats Link to comment Share on other sites More sharing options...
surmy555 Posted February 10, 2019 #4 Share Posted February 10, 2019 I also had a Windstar cruise chartered. They offered $300 per person in air change fees. We had not yet booked air but had booked a 3 night hotel stay pre cruise that we had to move which cost us an additional $382. Windstar did reimburse this to us. I was surprised. Seems like it depends on who you get. I did use my TA for all of this so maybe that helped. Or perhaps since I didn't have any air change fees? We were quite satisfied. Link to comment Share on other sites More sharing options...
drneal Posted February 13, 2019 Author #5 Share Posted February 13, 2019 The cost was the change fees $300 plus additional fees for not booking with the airline directly there was no extra airfare Link to comment Share on other sites More sharing options...
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