Royal accidentally cancelled my cruise...

[Thorben-Hendrik]

On 2/20/2019 at 5:24 AM, itsmeagain said:

Any guess where the call center was located?   

Michigan? 🤔

[TravelerThom]

On 2/19/2019 at 1:28 PM, steevo L said:

.... Ended up just wasting more of my time with no answers....

 

On 2/19/2019 at 4:47 PM, steevo L said:

they offered me enough on board credit that almost covered the beverage package price difference. LOL

 

2 hours ago, ReneeFLL said:

That's great they did that. Happy cruising.

OP through no fault of his own loses time, money (his OBC “almost covered the beverage package price difference” meaning he is still losing) and gains nothing but aggravation. This is not “great” in the universe I live in. 

[Paulxyz2004]

10 minutes ago, TravelerThom said:

 

 

OP through no fault of his own loses time, money (his OBC “almost covered the beverage package price difference” meaning he is still losing) and gains nothing but aggravation. This is not “great” in the universe I live in. 

 Bummer for you Living in such a sad and negative universe. Find a better one next time.

[ReneeFLL]

On 2/19/2019 at 4:47 PM, steevo L said:

they offered me enough on board credit that almost covered the beverage package price difference. LOL

 

17 minutes ago, TravelerThom said:

 

OP through no fault of his own loses time, money (his OBC “almost covered the beverage package price difference” meaning he is still losing) and gains nothing but aggravation. This is not “great” in the universe I live in. 

You're right. It's not great. I missed the "price difference" part. They should have at least sell him the beverage package for the same price as before and give him some obc. 

 

OP you should take this higher up the chain. They need to make you whole again for their screw up and wasting your time.

Edited February 23, 2019 by ReneeFLL

[TravelerThom]

39 minutes ago, Paulxyz2004 said:

 Bummer for you Living in such a sad and negative universe. Find a better one next time.

Actually the universe I live in has generally been very good to me. But I am not going to give kudos to a company who screws up AND then charges more for their incompetence. If that’s how you feel companies should treat their customers I’ll leave the fun of dealing with them to you. 

[steevo L]

11 hours ago, matj2000 said:

Why  would you call RC and ask them for information about a time change on one of the ships?

 

That the last place I would look for answers...

I did call Norweigian first, but they had no idea what I was talking about..... 

 

I was just able to purchase the bev package without losing any money so i got lucky with that.

 

I am still dissapointed that the customer service guy from royals escalation team hasnt contacted me with reason why my entire reservation was canceled. They acknowledged that she had canceled it but wont give me a reason why........

[Paulxyz2004]

12 minutes ago, steevo L said:

I am still dissapointed that the customer service guy from royals escalation team hasnt contacted me with reason why my entire reservation was canceled. They acknowledged that she had canceled it but wont give me a reason why........

 

That´s one thing I really don´t understand. Why are you so hung up About the reason why it was cancelled? They admitted they had cancelled it and it seems it was resolved to your satisfaction (besides not knowing the reason). 

The reason IMO is internal RCI information that doesn´t Need to be shared with the public. 

If I´d run the Company I wouldn´t share that bit of information either. It would be a matter of internal Investigation, Training, consequences.

[mayleeman]

3 hours ago, Paulxyz2004 said:

 

That´s one thing I really don´t understand. Why are you so hung up About the reason why it was cancelled? They admitted they had cancelled it and it seems it was resolved to your satisfaction (besides not knowing the reason). 

The reason IMO is internal RCI information that doesn´t Need to be shared with the public. 

If I´d run the Company I wouldn´t share that bit of information either. It would be a matter of internal Investigation, Training, consequences.

I would want to know because it would influence my future decision whether to trust them again. If it was a training problem, it would be nice to know that this alerted them to retrain. Software, to recode. Errant button push, to create a "are you sure you wish to delete?" process.

 

I wouldn't insist on knowing what happened to anyone who made a mistake, but I pretty much think I would be within my rights to want an explanation. And a company that wants customers back should give it.

[cruisequeen4ever]

I’m glad it’s at least fixed now!! How stressful!

[steevo L]

I would like to know so i can be assured that it doesnt happen to me again. I was informed by the customer service rep in the escalation dept  that it is not as simple as hitting 1 button to cancel a entire cruise reservation. There is little chance it was done accidentally unless i asked the person on the phone to cancel it for me. I did not, so i would like to know if it was a glitch in the system or did the worker purposely cancel it for some reason.

 

As of right now, everything is exactly the same before they cancelled it, I am happy, not complaining and need to decide which excursions to book.

 

But when they say they are going to call you within 24 hours , they SHOULD call you.......