Return FCC when cruise cancelled

[SIMMY67]

Recently cancelled two cruises due to brother's death.  Had Princess Platinum Insurance on both.  When reviewing cancellation notices, it says no cancellation fees, yet no FCC returned to account.  Called Princess several times, variety of answers.  Question:  has anyone ever "written" to Princess and actually received an answer?  Thanks for replying.

[JF - retired RRT]

Thrak usually posts the address: he seems to have "instant recall" or a great database.

 

Someone at Princess dropped the ball, unless your cruises were a non-refundable deposit, you should have gotten your FCDs back.

[tailspintom]

I had occasion to cancel late and Princess was good enough to restore the FCC.  Otherwise, it would have been returned as a payment from the insurer. I called the Princess Customer Service number.

[SIMMY67]

Thanks for your replies.  Wasn't non refundable deposits.  I'll wait for Thrak and if don't hear by Tuesday will try Customer Service.  Total of $400.00.  would like it back as FCC!!!!

[Steelers36]

The Customer Relations email address is pretty simple:  customerrelations@princess.com.

 

But I would speak to an CSR first at the regular number and they may be able to help you directly, or sometimes they reach out to CR on your behalf and get an answer right then and there. 

 

Good luck.

 

[Steelers36]

37 minutes ago, SIMMY67 said:

Thanks for your replies.  Wasn't non refundable deposits.  I'll wait for Thrak and if don't hear by Tuesday will try Customer Service.  Total of $400.00.  would like it back as FCC!!!!

If they help you out, you will have FCD's returned to your Captain Circle account - not as a FCC.

[SIMMY67]

Called Princess for the fourth time regarding this issue and lucked out with awesome Angela who listened carefully and took care of the credits.  Thank you Angela and Princess.  And thanks to all of you who took time to read this post and answer.

[Colo Cruiser]

Awesome!

 

And they beat Thrak to it!  😂😂

[Steelers36]

18 minutes ago, SIMMY67 said:

Called Princess for the fourth time regarding this issue and lucked out with awesome Angela who listened carefully and took care of the credits.  Thank you Angela and Princess.  And thanks to all of you who took time to read this post and answer.

Well done.  And what Colo said.