Booking linked to Unknown

[sarahuk]

Hi,

We have just made two bookings with Azamara UK.  One booking is fine but the other one when I log into Azamara uk  shows two peoples names  and says they are linked to my booking.

It also states they can access my booking and check in for me etc.

I booked through a TA so I sent them a screen shot as they could not see it on their system .They have checked their system and these links do not show. They contacted Azamara who told my TA that nobody is linked to my booking, however when I log onto the Azamara site and view my booking it still says " you are linked to ( shows two names) and they can access your booking to check in and view my shore reservations etc.

Is this a known glitch? Should I be worried?

 

Thanks for any advice,

Sarah

Edited February 12, 2020 by sarahuk
Added UK

[uktog]

Azamara should be it could be a GDPR breach call them back and ask for an email address to send screenshots to

Edited February 12, 2020 by uktog

[BBMacLaird]

How odd! I have forwarded your post to our IT department.

[sarahuk]

Thanks uktog and Bonnie.

Bonnie, as uktog suggested, if you give me an email address I can forward a screenshot.

Apart from this glitch, we are so looking forward to our next cruise with Azamara .

[BBMacLaird]

Here are my standard instructions for guests having an issue to report:

 

EMAIL WebHelp@azamara.com

INCLUDE:

• Guest first and last name
• Ship & sailing date
• Booking number
• Browser used
• Screen grab of issue
• Description of issue
• Country

[sarahuk]

Thanks Bonnie,

I have sent the email with screenshot attached.

 

Sarah

[mchell810]

3 hours ago, sarahuk said:

Hi,

We have just made two bookings with Azamara UK.  One booking is fine but the other one when I log into Azamara uk  shows two peoples names  and says they are linked to my booking.

It also states they can access my booking and check in for me etc.

I booked through a TA so I sent them a screen shot as they could not see it on their system .They have checked their system and these links do not show. They contacted Azamara who told my TA that nobody is linked to my booking, however when I log onto the Azamara site and view my booking it still says " you are linked to ( shows two names) and they can access your booking to check in and view my shore reservations etc.

Is this a known glitch? Should I be worried?

 

Thanks for any advice,

Sarah

 

I know you've already sent the email, but just so you know I have heard of this happening with Celebrity (owned by the same company as Azamara).   The person who posted in the Celebrity forum that said she could actually see personal information (credit card, birthday) of the people that were linked.  Hope it is resolved quickly.

[sarahuk]

1 hour ago, mchell810 said:

 

I know you've already sent the email, but just so you know I have heard of this happening with Celebrity (owned by the same company as Azamara).   The person who posted in the Celebrity forum that said she could actually see personal information (credit card, birthday) of the people that were linked.  Hope it is resolved quickly.

Wow that’s worrying. Thanks for letting me know

[aussie travel bird]

2 hours ago, mchell810 said:

 

I know you've already sent the email, but just so you know I have heard of this happening with Celebrity (owned by the same company as Azamara).   The person who posted in the Celebrity forum that said she could actually see personal information (credit card, birthday) of the people that were linked.  Hope it is resolved quickly.

I've heard that from my boss, who is a RCL cruiser, there was also a horrible mix up with their points.

[Baynanno1]

Early last year somehow almost all our past cruises were "lost" and a couple belonging to someone else were "found" due to a mix up of LCV numbers somewhere along the way.

No details were visible for the identity of whoever the other cruises belonged to.

It did take quite a bit of sorting, but eventually our records were straightened out.

[sarahuk]

Hi,

Im pleased to say our booking is no longer linked to anyone. Thanks for all your posts and thanks to Azamara for sorting it out so fast.

Sarah

[BBMacLaird]

36 minutes ago, sarahuk said:

Hi,

Im pleased to say our booking is no longer linked to anyone. Thanks for all your posts and thanks to Azamara for sorting it out so fast.

Sarah

I’m glad it has been resolved. Thank you for calling our attention to this.

[mchell810]

Someone posted today on the Celebrity board, they are seeing someone else's cruise booking.