anitsiva Posted February 26, 2020 #1 Share Posted February 26, 2020 Hello, I bid for an upgrade on my upcoming cruise. I used a card that I have recently found has been compromised. The bank sent me a new card. My question is how do I update the card? I did som e research and found that I should cancel current offer and resubmit. The problem is current offer is not allowing me to cancel. When I select, it says expired. Anyone have any suggestions on how I may fix this? I tried calling NCL to no avail. Thank you Link to comment Share on other sites More sharing options...
jvsnana Posted February 26, 2020 #2 Share Posted February 26, 2020 send an email to upgradetechissues@ncl.com Link to comment Share on other sites More sharing options...
anitsiva Posted February 26, 2020 Author #3 Share Posted February 26, 2020 23 minutes ago, jvsnana said: send an email to upgradetechissues@ncl.com Thank you! Just sent an email. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted February 26, 2020 #4 Share Posted February 26, 2020 37 minutes ago, anitsiva said: Hello, I bid for an upgrade on my upcoming cruise. I used a card that I have recently found has been compromised. The bank sent me a new card. My question is how do I update the card? I did som e research and found that I should cancel current offer and resubmit. The problem is current offer is not allowing me to cancel. When I select, it says expired. Anyone have any suggestions on how I may fix this? I tried calling NCL to no avail. Thank you When you say select the offer, I assume you mean the email? Log on to your MyNCL account. Click on the “Let’s Get You Upgraded” link on the home page. Select the bid. Cancel the bid. Link to comment Share on other sites More sharing options...
anitsiva Posted February 26, 2020 Author #5 Share Posted February 26, 2020 This did not work for me. I do not get the option to cancel as the offer states processing. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted February 26, 2020 #6 Share Posted February 26, 2020 Hmmm. Under “Tour Offer(s)” you’re getting a “processing” instead of “Review your Offer”? Link to comment Share on other sites More sharing options...
NLH Arizona Posted February 26, 2020 #7 Share Posted February 26, 2020 51 minutes ago, anitsiva said: Thank you! Just sent an email. Hopefully you didn't include your new Credit Card number on the email. Link to comment Share on other sites More sharing options...
anitsiva Posted February 26, 2020 Author #8 Share Posted February 26, 2020 2 minutes ago, NLH Arizona said: Hopefully you didn't include your new Credit Card number on the email. Never Link to comment Share on other sites More sharing options...
anitsiva Posted February 26, 2020 Author #9 Share Posted February 26, 2020 I just recieved an email advising that they attempted to upgrade me but my card declined. I was provided an option to add a new card and start the process over. Thanks all for your help. Link to comment Share on other sites More sharing options...
GINNY L Posted February 26, 2020 #10 Share Posted February 26, 2020 35 minutes ago, anitsiva said: I just recieved an email advising that they attempted to upgrade me but my card declined. I was provided an option to add a new card and start the process over. Thanks all for your help. You have to cancel your bid and bid again then put your new credit card information. Link to comment Share on other sites More sharing options...
jvsnana Posted February 26, 2020 #11 Share Posted February 26, 2020 2 hours ago, anitsiva said: I just recieved an email advising that they attempted to upgrade me but my card declined. I was provided an option to add a new card and start the process over. Thanks all for your help. Wow...I am sure you are bummed you did not get the upgrade they tried to give you and have to start over. When do you sail? Link to comment Share on other sites More sharing options...
anitsiva Posted February 27, 2020 Author #12 Share Posted February 27, 2020 20 hours ago, jvsnana said: Wow...I am sure you are bummed you did not get the upgrade they tried to give you and have to start over. When do you sail? I did receive the upgrade once I updated my card info. 1 Link to comment Share on other sites More sharing options...
RedwingHockeyFan Posted February 27, 2020 #13 Share Posted February 27, 2020 I know you can modify your bid I'm just not sure that will allow you to change payment method. Link to comment Share on other sites More sharing options...
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