Carnival asking me to pay deposit again

[sdp123078]

We booked our cruise last November which is leaving at the end of May. Three different cabins, so three different booking numbers. I saw the rate was lower and submitted the Early Saver forms, which were approved yesterday. We are not yet paid in full, so they credited the amount due. 

I just received an email saying we needed to pay our deposit within two days or they are canceling the reservation. We paid the deposit in November, which was $50 pp (400 total). They now are saying we owe an additional 500 for the deposit. 

I of course can’t get through to Carnival because they’re phones are down. Does anybody know what this is about?

[dallasdan]

When you submitted the early saver form, you are now locked into the new terms of the lower price.  So, if you have only paid $400 total, you will need to pay the full deposit amount.  I always wait till have the full deposits paid before I submit early saver forms for that reason.

[rukkian]

15 minutes ago, sdp123078 said:

We booked our cruise last November which is leaving at the end of May. Three different cabins, so three different booking numbers. I saw the rate was lower and submitted the Early Saver forms, which were approved yesterday. We are not yet paid in full, so they credited the amount due. 

I just received an email saying we needed to pay our deposit within two days or they are canceling the reservation. We paid the deposit in November, which was $50 pp (400 total). They now are saying we owe an additional 500 for the deposit. 

I of course can’t get through to Carnival because they’re phones are down. Does anybody know what this is about?

When you booked, it was $50 deposits, now the rate you booked under is no longer reduced deposit.  

[shof515]

New rate is not eligible for the reduced deposits. when you price match, you have to pay the standard deposit amounts 

[ilovetotravel1977]

Where do I find these Early Saver Forms?

[shof515]

8 minutes ago, ilovetotravel1977 said:

Where do I find these Early Saver Forms?

https://www.carnival.com/core/requestforms/priceprotection.aspx

[sdp123078]

Got it!  Thanks for clearing this up!