TheMiz Posted May 1, 2020 #1 Share Posted May 1, 2020 Been alot of talk about ppl getting their FCC and refunds but has anyone got their FOBC ? I know not everyone elected to receive them but I am sure some did. Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted May 1, 2020 #2 Share Posted May 1, 2020 FOBC? Link to comment Share on other sites More sharing options...
TheMiz Posted May 1, 2020 Author #3 Share Posted May 1, 2020 (edited) 5 minutes ago, Milwaukee Eight said: FOBC? Future On Board Credit often confused with FCC Edited May 1, 2020 by TheMiz 1 Link to comment Share on other sites More sharing options...
sbtagent Posted May 1, 2020 #4 Share Posted May 1, 2020 very interesting question, hope to see FOBC will be transferred to a future new cruise. Link to comment Share on other sites More sharing options...
TheMiz Posted May 1, 2020 Author #5 Share Posted May 1, 2020 9 minutes ago, sbtagent said: very interesting question, hope to see FOBC will be transferred to a future new cruise. That is how I understood it to be. When my May 2nd TA to Amsterdam was canceled I elected for the FCC and the FOBC at the 125% promo. Link to comment Share on other sites More sharing options...
EllaDuChien Posted May 1, 2020 #6 Share Posted May 1, 2020 (edited) I elected FOBC for my cancelled cruise but I have not seen it yet. I would expect it to take less time than the refunds/FCC but who knows. My cruise was just cancelled in this last round so it hasn't been that long for me yet. If I don't see it by the end of May I will start to get concerned. Also, not entirely sure how it will work...will it be a Certificate that I can apply to any cruise? Will they apply it automatically to my next scheduled cruise so I can see it in the Planner? I'm not really sure and it wasn't entirely clear on the website. Either way, I'm okay with, just curious to know. Edited May 1, 2020 by EllaDuChien Link to comment Share on other sites More sharing options...
TheMiz Posted May 1, 2020 Author #7 Share Posted May 1, 2020 11 minutes ago, EllaDuChien said: I elected FOBC for my cancelled cruise but I have not seen it yet. I would expect it to take less time than the refunds/FCC but who knows. My cruise was just cancelled in this last round so it hasn't been that long for me yet. If I don't see it by the end of May I will start to get concerned. Also, not entirely sure how it will work...will it be a Certificate that I can apply to any cruise? Will they apply it automatically to my next scheduled cruise so I can see it in the Planner? I'm not really sure and it wasn't entirely clear on the website. Either way, I'm okay with, just curious to know. I would think it would work just like a FCC Celebrity has it set up that anyone can apply their FCC to a booking on their website just click on the drop down , Royal doesn't have this yet. Link to comment Share on other sites More sharing options...
Retired LEO Posted May 1, 2020 #8 Share Posted May 1, 2020 16 minutes ago, TheMiz said: I would think it would work just like a FCC Celebrity has it set up that anyone can apply their FCC to a booking on their website just click on the drop down , Royal doesn't have this yet. RCL also has this now Link to comment Share on other sites More sharing options...
TheMiz Posted May 1, 2020 Author #9 Share Posted May 1, 2020 12 minutes ago, Retired LEO said: RCL also has this now I haven't seen it till now but its a little buried not like Celebrity but its there none the less Link to comment Share on other sites More sharing options...
TheMiz Posted May 2, 2020 Author #10 Share Posted May 2, 2020 (edited) Just got this at 8PM ABOUT YOUR UPCOMING TRAVELS Dear Guest, We know you’re patiently waiting for your Future Cruise Credit and Cruise Planner Onboard Credit to plan your next getaway with us, once we return to service. When we announced the new Cruise Planner Onboard Credit offer, we had no idea it would be so popular. Due to the large volume of credits requested, we are delayed and need a little more time to tie up some loose ends and you’ll have both your Future Cruise Credit and your Cruise Planner Onboard Credit in your email inbox! We’re terribly sorry for the delay, but promise we’re working around the clock to get these to you! You can expect to receive your credits by May 15th, 2020. Thank you for your continued patience, support, and understanding, especially during these difficult times. In the meantime, please stay safe, because you are the most important thing to us. Sincerely, Edited May 2, 2020 by TheMiz Link to comment Share on other sites More sharing options...
TheMiz Posted May 2, 2020 Author #11 Share Posted May 2, 2020 (edited) I could have sworn my original email referred to this Cruise Planner Onboard Credit as a FOBC . Now the website says " If you purchased Cruise Planner Items: • You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation. ◦ Click here by May 4th, 2020 to request your higher value credit. Then, we’ll email you your credit by May 22nd, 2020. Question is is my OBC going to be limited to only items in the Planner ? Edited May 2, 2020 by TheMiz Link to comment Share on other sites More sharing options...
kimlet Posted May 2, 2020 #12 Share Posted May 2, 2020 25 minutes ago, TheMiz said: Just got this at 8PM ABOUT YOUR UPCOMING TRAVELS Dear Guest, We know you’re patiently waiting for your Future Cruise Credit and Cruise Planner Onboard Credit to plan your next getaway with us, once we return to service. When we announced the new Cruise Planner Onboard Credit offer, we had no idea it would be so popular. Due to the large volume of credits requested, we are delayed and need a little more time to tie up some loose ends and you’ll have both your Future Cruise Credit and your Cruise Planner Onboard Credit in your email inbox! We’re terribly sorry for the delay, but promise we’re working around the clock to get these to you! You can expect to receive your credits by May 15th, 2020. Thank you for your continued patience, support, and understanding, especially during these difficult times. In the meantime, please stay safe, because you are the most important thing to us. Sincerely, I just got the same email, my cruise was to be Apr 27 and I opted for both too Link to comment Share on other sites More sharing options...
TheMiz Posted May 2, 2020 Author #13 Share Posted May 2, 2020 7 minutes ago, kimlet said: I just got the same email, my cruise was to be Apr 27 and I opted for both too I am still waiting on refunds for Air/Port&Tax/Tips refunds Link to comment Share on other sites More sharing options...
TheMiz Posted May 2, 2020 Author #14 Share Posted May 2, 2020 (edited) FWIW I was told in my 4th phone call that my refunds etc would be completed by May 4th that call was on April 29th . Edited May 2, 2020 by TheMiz Link to comment Share on other sites More sharing options...
kimlet Posted May 2, 2020 #15 Share Posted May 2, 2020 6 minutes ago, TheMiz said: I am still waiting on refunds for Air/Port&Tax/Tips refunds I haven't gotten them either, check my credit card every day Link to comment Share on other sites More sharing options...
kimlet Posted May 2, 2020 #16 Share Posted May 2, 2020 4 minutes ago, TheMiz said: FWIW I was told in my 4th phone call that my refunds etc would be completed by May 4th that call was on April 29th . Do you know what happens to your deposit Link to comment Share on other sites More sharing options...
Ken at the beach Posted May 2, 2020 #17 Share Posted May 2, 2020 (edited) 27 minutes ago, kimlet said: Do you know what happens to your deposit It is part of the 125% FCC If you chose that option only port fees and taxes, prepaid gratuities, insurance, transfers and hotels are refunded. Edited May 2, 2020 by Ourusualbeach Link to comment Share on other sites More sharing options...
Ken at the beach Posted May 2, 2020 #18 Share Posted May 2, 2020 (edited) 49 minutes ago, TheMiz said: I could have sworn my original email referred to this Cruise Planner Onboard Credit as a FOBC . Now the website says " If you purchased Cruise Planner Items: • You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation. ◦ Click here by May 4th, 2020 to request your higher value credit. Then, we’ll email you your credit by May 22nd, 2020. Question is is my OBC going to be limited to only items in the Planner ? Not sure what you are asking here. If you opted into the 125% for the OBC you will receive 125% of cruise planner purchases that were paid in cash. If you used OBC to pay for something you won’t get that back. Once it’s available you will get an email and you can have it applied to any future sailing. Edited May 2, 2020 by Ourusualbeach 1 Link to comment Share on other sites More sharing options...
kimlet Posted May 2, 2020 #19 Share Posted May 2, 2020 16 minutes ago, Ourusualbeach said: It is part of the 125% FCC If you chose that option only port fees and taxes, prepaid gratuities, insurance, transfers and hotels are refunded. Thanks 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted May 2, 2020 #20 Share Posted May 2, 2020 1 hour ago, TheMiz said: I could have sworn my original email referred to this Cruise Planner Onboard Credit as a FOBC . Now the website says " If you purchased Cruise Planner Items: • You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation. ◦ Click here by May 4th, 2020 to request your higher value credit. Then, we’ll email you your credit by May 22nd, 2020. Question is is my OBC going to be limited to only items in the Planner ? So now we have CPOC as a FOBC. I know what the Harley alphabet is, now I must learn the new Royal ones. I ride a FLHTCUSE and FLHP. The Good Doctor rides FLTRXS and FLHP. 2 1 Link to comment Share on other sites More sharing options...
TheMiz Posted May 2, 2020 Author #21 Share Posted May 2, 2020 2 hours ago, Ourusualbeach said: Not sure what you are asking here. If you opted into the 125% for the OBC you will receive 125% of cruise planner purchases that were paid in cash. If you used OBC to pay for something you won’t get that back. Once it’s available you will get an email and you can have it applied to any future sailing. Can I use it to pay my tips or buy a watch maybe use it in the casino items that are not in the Cruise Planer . What if I did an excursion that I didn't buy in advance with the Cruise Planner. Link to comment Share on other sites More sharing options...
Ken at the beach Posted May 2, 2020 #22 Share Posted May 2, 2020 12 minutes ago, TheMiz said: Can I use it to pay my tips or buy a watch maybe use it in the casino items that are not in the Cruise Planer . What if I did an excursion that I didn't buy in advance with the Cruise Planner. Link to comment Share on other sites More sharing options...
Ken at the beach Posted May 2, 2020 #23 Share Posted May 2, 2020 13 minutes ago, TheMiz said: Can I use it to pay my tips or buy a watch maybe use it in the casino items that are not in the Cruise Planer . What if I did an excursion that I didn't buy in advance with the Cruise Planner. Whatever you don’t use in the cruise planner you can use on board. 33. Once the 125% Onboard Credit offer is applied to a new booking, is it refundable? Once the onboard credit is applied to a new booking, it has no cash value and is not refundable. Once onboard, any amount unused during the voyage will not be refunded at the end of the voyage 34. Once the 125% Onboard Credit offer is applied to a new booking, will it be available for use prior to sailing or only once onboard? The onboard credit will be available for both pre-cruise purchases and onboard purchases. 1 Link to comment Share on other sites More sharing options...
pstone1 Posted May 2, 2020 #24 Share Posted May 2, 2020 11 hours ago, TheMiz said: I could have sworn my original email referred to this Cruise Planner Onboard Credit as a FOBC . Now the website says " If you purchased Cruise Planner Items: • You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation. ◦ Click here by May 4th, 2020 to request your higher value credit. Then, we’ll email you your credit by May 22nd, 2020. Question is is my OBC going to be limited to only items in the Planner ? When I received the same email for our two “3 Night Dining Packages” that were previously purchased for our 4/17 cruise, I clicked to receive the higher value credit. Last week, I saw that instead of the OBC, they had refunded my original purchase amounts to my credit card. I’m not sure what happened but that outcome is OK with me! Link to comment Share on other sites More sharing options...
TheMiz Posted May 2, 2020 Author #25 Share Posted May 2, 2020 45 minutes ago, pstone1 said: When I received the same email for our two “3 Night Dining Packages” that were previously purchased for our 4/17 cruise, I clicked to receive the higher value credit. Last week, I saw that instead of the OBC, they had refunded my original purchase amounts to my credit card. I’m not sure what happened but that outcome is OK with me! Paula haven't seen any refunds to me. have for some that I have booked for others . Link to comment Share on other sites More sharing options...
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