No refund, but HAL message apologizing for delay

[Nymich]

3 hours ago, cruisetheworld67 said:

Of course they are still in sell mode.

.

Yes of course

[StLouisCruisers]

I guess that email from HAL only went out to those who had their cruises cancelled by HAL.  We cancelled our June 6 and June 20 cruises OURSELVES through our Big Box TA on March 17, which is 59 days ago.  The cruises were paid in full.

 

We haven't gotten anything from HAL except for those selling emails that come in every few days.  No FCC for a small cancellation penalty nor an email about it.  No cash on the credit card.  We may be disputing the charges this weekend because the cost of the 49 days of cruising, airfare, and transfers adds up to a lot of money and I'm not confident we will get it back otherwise.  Seems like they expect us to wait until after they go through the cruises they themselves cancelled.

[StLouisCruisers]

Plus, I am afraid we may have to cancel the two Grand Voyages we have booked for 2021 because they expect us to keep handing them deposits all along the way and in the current climate, I don't feel confident of their financial stability.  Just too much money to outlay right now!

[Nymich]

37 minutes ago, StLouisCruisers said:

I guess that email from HAL only went out to those who had their cruises cancelled by HAL.  We cancelled our June 6 and June 20 cruises OURSELVES through our Big Box TA on March 17, which is 59 days ago.  The cruises were paid in full.

 

We haven't gotten anything from HAL except for those selling emails that come in every few days.  No FCC for a small cancellation penalty nor an email about it.  No cash on the credit card.  We may be disputing the charges this weekend because the cost of the 49 days of cruising, airfare, and transfers adds up to a lot of money and I'm not confident we will get it back otherwise.  Seems like they expect us to wait until after they go through the cruises they themselves cancelled.

I don't blame you for taking action.  Just another failure to communicate that forces people to be frustrated and lose trust.