Anyone have luck lift and shift a comp casino cruise

[Ourusualbeach]

1 minute ago, RosaJ said:

How long did it take for them to email you your new invoice?  When I did my lift and shift I was told I would receive my new invoice with my price protected new booking within 24 hours.  It has been 48 hrs and I have not received anything.  Also my old cruise still shows active when I log in on Royal Caribbean's website.

 

I’ve had some back in 6 hours and others take a week.  Ones done over the phone vs ones done using the on line tool seem to take longer. 

[Biker19]

1 minute ago, RosaJ said:

It has been 48 hrs and I have not received anything. 

Welcome to CC.

 

Some L&S moves take manual intervention - in that case it can be a week or more to get an invoice.

[RosaJ]

Thank you so much.  Mine was done with manual intervention.  

 

[KelJ]

On 7/23/2020 at 11:53 AM, KelJ said:

I have a different question related to a comped casino cruise.  We have a comped casino cruise on Anthem 12-7-20, which I don't expect to occur.  We paid to upgrade to a family junior suite.  I think I am going to cancel the cruise, and I'd like a refund.  I'd rather have the money back than try to rebook.  

 

When booking a comped casino cruise, you pay in full at time of booking.  If I cancel now (well before final payment date), would I get everything back?  There was no true deposit paid, but the language on my receipt says, "Your deposit has been posted to your reservation.  The minimum deposit for this reservation is non-refundable.  Final payment has been posted to your reservation. A change fee of $100 USD per guest will apply for ship or sail date changes."

 

I know I can get a full refund if/when Royal cancels this cruise, but I think I'd like to get the refund ball rolling now before the next wave of cancellations.

 

 

 

On 7/23/2020 at 12:11 PM, RFerrington said:

No.  If you cancel prior to Royal suspending the cruise, you will get a 100% FCC for the $$ you paid.  The only way to get a cash refund is to wait until Royal cancels the cruise and then select the cash refund option.

 

On 7/23/2020 at 12:54 PM, KelJ said:

 

Hmm.  Could I "un" upgrade, like call them and say I'd like to switch cabins back down to my free interior cabin and then get the difference in a refund?  The cruise is still four and a half months away.

 

My receipt lists the normal cancellation schedule, such as if I cancel 89 to 75 days prior to sailing, I would forfeit 25 percent per guest.  Are you saying that's not true though, that I can't get any refund at all?

 

 

On 7/23/2020 at 1:28 PM, cruisegirl1 said:

Since you are not in the final payment  window, I believe you can cancel and get all your money back.  You should get the money for upgrades as well as taxes and fees. It might show up as two or more refunds to your card. 

 

Well before Covid,  we had to cancel a comped ( and paid upgraded) cruise and had NO problern getting all our money refunded.

good luck

M

 

 

To update, I finally decided to cancel Anthem 12-7-20 12-night southern Caribbean, which was a free casino offer.  I just got off the phone with the Casino Department (my call was answered immediately), and I canceled for a 100 percent refund to original form of payment.  We had upgraded from free ocean view to FJS and also had purchased drink and voom packages, so it's a significant amount to be refunded ($3,760.87).  The final payment date for this cruise is September 8th, so I was able to cancel without any type of penalty.  They claim the refund can take up to 45 days, but we all know how that goes...