Namvvet68 Posted August 16, 2020 #1 Share Posted August 16, 2020 Due to technical problems, the call center is closed until Monday 8/17/20. Live chat is working. Link to comment Share on other sites More sharing options...
Namvvet68 Posted August 17, 2020 Author #2 Share Posted August 17, 2020 Mon. AM Call center is still down and no fix time given. Link to comment Share on other sites More sharing options...
sfaaa Posted August 17, 2020 #3 Share Posted August 17, 2020 Princess didn't pay the phone bill? 1 Link to comment Share on other sites More sharing options...
Namvvet68 Posted August 17, 2020 Author #4 Share Posted August 17, 2020 2 hours ago, Namvvet68 said: Mon. AM Call center is still down and no fix time given. https://www.facebook.com/PrincessVPSales/?__cft__[0]=AZVLCG1UFw5Sk1KZP35mEfn5u1OEKQFEp3WPU0rZARRAb2dKvianEfZq6KQC51LYzQS53DaR4EyQOeyebe6Ggylw-OCsxmwVyVQKyks5nVACjCqgYKpIBDWNubkjyLt3rZOS6H-k5E-MPR5RJyHV59mxWehK4Vx5-TPepwbNLx15qk832kcVbg1L2tlnmorWY8yTcsOa5gDggC4NBcSckl9Z&__tn__=-UC%2CP-R 1 Link to comment Share on other sites More sharing options...
brisalta Posted August 17, 2020 #5 Share Posted August 17, 2020 Not sure where their call centre network switch is but if it is in or near their head quarters building the outage could be related to the heat wave being experienced in California. Link to comment Share on other sites More sharing options...
RD64 Posted August 18, 2020 #6 Share Posted August 18, 2020 Or more than likely it is related to the Carnival data breach - ransomware - that was announced earlier today. Link to comment Share on other sites More sharing options...
caribill Posted August 18, 2020 #7 Share Posted August 18, 2020 5 hours ago, RD64 said: Or more than likely it is related to the Carnival data breach - ransomware - that was announced earlier today. https://www.bleepingcomputer.com/news/security/worlds-largest-cruise-line-operator-carnival-hit-by-ransomware/ Link to comment Share on other sites More sharing options...
bstrauss3 Posted August 18, 2020 #8 Share Posted August 18, 2020 Officially Carnival Corp. hasn't identified the impacted brand. Suspicious coincidence??? I wonder, if they have to restore from backups will some people get refunds twice... Link to comment Share on other sites More sharing options...
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