Rare Plato123 Posted October 22, 2020 #1 Share Posted October 22, 2020 Pullmantur/RCL were to refund fares and deposits for cancelled Pullmantur cruises. My TA says that our application was received by RCL, but we have not yet received our deposit refund. has anyone? Our cancelled cruise was a Mediterranean cruise and we have been able to book a Celebrity cruise for next year with almost the same itinerary but for a huge difference in price. We hope that one will still sail (safely). Link to comment Share on other sites More sharing options...
Smurf2017 Posted October 22, 2020 #2 Share Posted October 22, 2020 6 hours ago, Plato123 said: Pullmantur/RCL were to refund fares and deposits for cancelled Pullmantur cruises. My TA says that our application was received by RCL, but we have not yet received our deposit refund. has anyone? Our cancelled cruise was a Mediterranean cruise and we have been able to book a Celebrity cruise for next year with almost the same itinerary but for a huge difference in price. We hope that one will still sail (safely). We applied for our refund and were told it would be paid in 90 days. I think we're at 70 days and counting at the moment. Link to comment Share on other sites More sharing options...
leyla Posted October 23, 2020 #3 Share Posted October 23, 2020 We applied July 16th for refund and were also told 90 days for refund....Past 90 days nows and checked my cc card and no credit given as of today. Link to comment Share on other sites More sharing options...
Smurf2017 Posted October 23, 2020 #4 Share Posted October 23, 2020 13 hours ago, leyla said: We applied July 16th for refund and were also told 90 days for refund....Past 90 days nows and checked my cc card and no credit given as of today. That's not good. I must check our dates now. Link to comment Share on other sites More sharing options...
Pacificana Posted October 24, 2020 #5 Share Posted October 24, 2020 It's been over 90 days for me, and still no refund. Link to comment Share on other sites More sharing options...
Smurf2017 Posted October 25, 2020 #6 Share Posted October 25, 2020 On 10/23/2020 at 2:35 PM, Smurf2017 said: That's not good. I must check our dates now. I've checked and we still have the weeks to wait. Not holding my breath after reading the above though. Link to comment Share on other sites More sharing options...
mamamoomin Posted November 3, 2020 #7 Share Posted November 3, 2020 I also applied for the refund over 90 days ago. Have any of you tried to contact people about it? I sent a message but there has been no response yet. Link to comment Share on other sites More sharing options...
leyla Posted November 3, 2020 #8 Share Posted November 3, 2020 The travel agency we dealt with says to be patient and will not come soon. First agency has to go through Pullmantur and then Royal last before refunds sent. We all know Royal has many, many refunds with their own brands and then maybe after catching up start on Pullman's. Link to comment Share on other sites More sharing options...
Smurf2017 Posted November 3, 2020 #9 Share Posted November 3, 2020 2 hours ago, leyla said: The travel agency we dealt with says to be patient and will not come soon. First agency has to go through Pullmantur and then Royal last before refunds sent. We all know Royal has many, many refunds with their own brands and then maybe after catching up start on Pullman's. Perhaps it's different your side of the pond Leyla. We booked direct with Pullmantur. They gave us a choice of keeping our booking with them or transferring to RCL. They offered us our deposit back in 90 days or a future cruise voucher with them which I think was for 125% of the refund due. Link to comment Share on other sites More sharing options...
duderest Posted November 10, 2020 #10 Share Posted November 10, 2020 The request for a refund was made on 08/05/2020. So far NOTHING. Link to comment Share on other sites More sharing options...
vp1 Posted December 3, 2020 #11 Share Posted December 3, 2020 More than 3 weeks ago, duderest posted that they had requested a refund on 8/5/20. Coincidentally, on that exact same date, so did I. I had a cruise (April - Mediterranean) that I tried to work with Pullmantur and then my credit card company for the refund throughout the spring and early summer. Finally, over the summer, I contacted the seller (cruise dot com) and had an agent from them file the paperwork with RCCL (parent company). My "90 days" expired weeks ago and still nothing.... When I called the seller, the agent simply said that they had done all they can and they believed that RCCL would, eventually, make good on the refund, but there was essentially nothing more to be done at this point. 😞 ~Bob Link to comment Share on other sites More sharing options...
aussie cruzer Posted December 5, 2020 #12 Share Posted December 5, 2020 I’m still waiting too,I was told 90 business days from Rccl.. Link to comment Share on other sites More sharing options...
Rare Plato123 Posted December 21, 2020 Author #13 Share Posted December 21, 2020 Still no refund, so we have decided to cancel our Celebrity cruise planned for September 2021 because we think our deposit could now be at risk as Celebrity is owned by RCL who were to refund our Pullmantur deposit. We plan to wait to 2022 to book another cruise. Link to comment Share on other sites More sharing options...
Rare Plato123 Posted January 4, 2021 Author #14 Share Posted January 4, 2021 My TA just advised me that RCL was expecting to start Pullmantur refunds this wee. We shall see. Link to comment Share on other sites More sharing options...
leyla Posted January 19, 2021 #15 Share Posted January 19, 2021 This is the most recent reply from our travel agency on the subject of refunds: I feel we are being given the run around. We do not have a firm date as of yet. I understand that some of the information for some bookings were incomplete and inaccurate and Royal Caribbean needed clarification before starting the process." Link to comment Share on other sites More sharing options...
vp1 Posted January 20, 2021 #16 Share Posted January 20, 2021 Thanks for the updates. My cancelled cruise was April, 2020.... still waiting for any contact from RCCL on any money back. The TA said months ago that they've done all they can. Would love to hear back from anyone who did get $$ back from a cancelled cruise - thanks. Link to comment Share on other sites More sharing options...
vp1 Posted January 22, 2021 #17 Share Posted January 22, 2021 As mentioned a couple of days ago already by someone else - here's my update: FWIW...in my email this morning... (Friday, 1/22/21).... "We have been contacted by Pullmantur in regards to your refund. They are in the process of sending out checks and wanted to confirm your mailing address. Please reply that the address we have on file, shown below is correct so that we can let them know to go ahead and process your refund." .... not really holding my breath... Link to comment Share on other sites More sharing options...
leyla Posted January 22, 2021 #18 Share Posted January 22, 2021 I was under the impression that we would be receiving payment from Royal Caribbean and not Pullmantur (as they are non-existing). The refund would be sent to form of payment used. Maybe in your case as you are in USA, US $'s, would be sent to credit card the travel agency has on record and not mailed to your address. We are in Canada and I doubt we would be paid by check in US $'s. Did you confirm address to your agency? I'd hate to think that this could be a hoax email in asking such a thing unless you used cash as payment. Link to comment Share on other sites More sharing options...
vp1 Posted January 22, 2021 #19 Share Posted January 22, 2021 I did not give them any new information - the address that they sent in that, most recent, email was my home address and I merely confirmed it. I had thought that my credit card would just be credited back with the cruise charge, but it would appear that they are planning to reimburse via check. We'll see. 1 Link to comment Share on other sites More sharing options...
leyla Posted January 23, 2021 #20 Share Posted January 23, 2021 Good luck...please let us know when you see something or know more. I will do same . Thanks again and have a nice week-end. Link to comment Share on other sites More sharing options...
my friend ralh Posted February 17, 2021 #21 Share Posted February 17, 2021 I just received an email from Pullmantur and it was all about the creditors owing. They gave me a password to get into the site but it did not work. I also called them in Spain and they were nobhelp. 1 Link to comment Share on other sites More sharing options...
leyla Posted February 17, 2021 #22 Share Posted February 17, 2021 No further information from our US travel agency. Apparently the agency gave the credit card info directly to Pullmantur who most probably is not interested in passing info to Royal Caribbean. We cannot speak directly to anyone at Royal either regarding Pulmantur. Its been 7 months now and tired of waiting and losing hope of receiving our fully paid cruise. Link to comment Share on other sites More sharing options...
Pacificana Posted February 18, 2021 #23 Share Posted February 18, 2021 On 1/19/2021 at 2:39 PM, leyla said: This is the most recent reply from our travel agency on the subject of refunds: I feel we are being given the run around. We do not have a firm date as of yet. I understand that some of the information for some bookings were incomplete and inaccurate and Royal Caribbean needed clarification before starting the process." I received exactly the same reply form the travel agency a month ago. It has been more than half a year now since I applied for a refund for two fully paid, including gratuities, Pullmantur cruises - and still nothing, just promises and excuses. So frustrating! 1 Link to comment Share on other sites More sharing options...
SeaHunt Posted February 22, 2021 #24 Share Posted February 22, 2021 Sorry that there's no real news here, but I just wanted to make sure that you saw this article 🙃 Hope you all get repaid soon, I know it has to be quite maddening! http://crew-center.com/pullmantur-denies-liquidation-company-still-owes-money-crew 1 Link to comment Share on other sites More sharing options...
aussie cruzer Posted February 22, 2021 #25 Share Posted February 22, 2021 9 hours ago, SeaHunt said: Sorry that there's no real news here, but I just wanted to make sure that you saw this article 🙃 Hope you all get repaid soon, I know it has to be quite maddening! http://crew-center.com/pullmantur-denies-liquidation-company-still-owes-money-crew Thanks Seahunt. They owe me $3000 US. 1 1 Link to comment Share on other sites More sharing options...
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