New Refund Policy?

[balcony bound]

Just happened to see a new refund tab under the health protocols, and I don't remember seeing it before.  Is it new?  Here's what it says.

 

Carnival Cruise Line Refund* and Cancellation Policy for COVID-19

The following information applies to all sailings scheduled during the declared Public Health Emergency involving COVID-19. Except as specifically stated below, or as otherwise provided in the Ticket Contract for your cruise, the standard cancellation policies and penalties described in the Ticket Contract apply.

Cruise Cancelled by Carnival

• If your cruise is cancelled by Carnival or boarding is delayed by twenty-four (24) hours or more due to government order or declaration of Public Health Emergency, you are entitled to a refund of the amount paid to Carnival within 180 days, or an optional Future Cruise Credit (“FCC”).

Cruise Cancelled by Guest

• If, following a declaration of a Public Health Emergency, you cancel a booking for a cruise scheduled during the declared emergency, or must cancel your booking because you are prohibited from traveling to the vessel due to a governmental travel restriction, but the cruise is not cancelled, you are entitled to a FCC for the amount paid to Carnival. In all other cases our standard cancellation policy will apply, as set forth in the Ticket Contract for your cruise.
  
• If you, your family members living with you in the same household or travelling companions assigned to the same stateroom cancel a cruise booking due to testing positive for COVID-19 within 14 days of embarkation, you and they are entitled to a FCC for the amount paid to Carnival. If guest has close contact with a positive or suspected COVID-19 case within 14 days of embarkation, and Carnival deems you are unfit to travel, you are eligible for a FCC.
  
• To qualify for the FCC, if your COVID-19 test was administered by a provider other than one retained by Carnival, you must present your verified positive test result in a form acceptable to Carnival.

Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation

• If you, your family members, travelling companions or other close contacts are denied embarkation or reboarding, or quarantined or disembarked during the voyage, due to a positive COVID-19 test or being suspected of having COVID-19, you and they are entitled to a FCC for the amount paid to Carnival in the event of denial at embarkation, or a pro-rated refund of the unused portion of your Cruise Fare in all other cases.
  
• Guests denied embarkation or reboarding, or who are disembarked or quarantined during the voyage, for failure to comply with the Carnival COVID-19 Guest Protocols in effect at the time of the cruise, shall not be entitled to a refund or compensation of any kind. Please refer to the Ticket Contract issued for your cruise for complete details.

*All refund requests must be made within six months of the scheduled embarkation date or you will only be entitled to a Future Cruise Credit for the amount specified.

[txgranny]

Well that's pretty clear. Hope protocols come out today 

[dbrucern]

It has been on their site for a little while now since they informed the public what ships will be starting to cruise.

 

[19cruiser59]

This has been there somewhere i have seen it. perhaps when booking.

[balcony bound]

Maybe they are working on having it in several places now - I know that it wasn't there yesterday (tabbed in Health Protocols).  That said, I've had some glitches accessing things the last few days on their site.

[firefly333]

So if YOU decide to cancel due to covid, its fcc, not a refund. Well this clears it up. Someone said if you dont like the protocols when they come out you can cancel for a refund. ..only July and august was offered that. 

[logan25]

Not that Carnival will or must take the full time allowed per policy, but WOW.  Refund within six months if Carnival cancels.  Wow!

[balcony bound]

16 minutes ago, firefly333 said:

So if YOU decide to cancel due to covid, its fcc, not a refund. Well this clears it up. Someone said if you dont like the protocols when they come out you can cancel for a refund. ..only July and august was offered that. 

Yeah, it would be hard to imagine getting a refund if you don't like the protocols - UNLESS you are within the cancellation refund window for your cruise.  And it would currently be impossible to know what the protocols would be outside that window since it changes frequently now.

[TNcruising02]

For my August cruise, we received two emails stating we could get a full refund if we cancelled by a certain date.  Cruises after August must be subject to different terms.

[SNJCruisers]

2 hours ago, TNcruising02 said:

For my August cruise, we received two emails stating we could get a full refund if we cancelled by a certain date.  Cruises after August must be subject to different terms.

We currently are booked on a B2B on the Mardi Gras for 8/7 & 8/14.  I received 2 different form letters, the first with a cancellation date of 5/31 and the second with a cancellation date of 6/14.  You can still cancel if your final payment is after those dates.  My TA got our's pushed back to 30 days prior.  If they sail, I cancel with my refundable deposit.   If they don't,  I get 1200 in OBC for a B2B that I will do in August/September  of 2022.

The same type of form letter could be coming to those on sailings in September within a week or so.

[mouche]

Now, for the protocols, hope they come out soon.