Delayed Final Payment Dates?

[mrlevin]

There are a number of 15 night or longer cruises (including shorter cruises booked as back to back) wherein final payment is due 150 days prior to departure.  That deadline has past or is approaching for a number of the Splendor and Explorer cruises this fall.  Has anyone had to make final payment or has Regent delayed final payment until 60 days prior to departure before you had to make payment?

 

Final payment for my December Splendor cruise is currently due in two weeks.  I don't know what to do about insurance as I don't know whether Regent will require COVID test prior to or at embarkation.  I also don't know if Regent will require any insurance for evacuation and/or quarantine.  I usually wouldn't purchase cancellation insurance for this trip but might if there was a chance to be denied boarding at pier.

 

Thanks,

 

Marc

[pingpong1]

Mr Levin - Yes, lots of good questions.  Like you, we'll (hopefully) be boarding Mariner on an 18-day cruise from Miami to San Francisco on Dec 18. Our final payment date(at least for now) is still July 21.  18 days from now.  So far, we've heard nothing to the contrary.

 

In the past, we have never purchased cruise/cancellation insurance.  But that doesn't mean we don't have "any coverage", either.  We use our Chase Sapphire Reserve CC to pay for the cruise (which brings a certain amount of "travel insurance" with it's use).  We have Medicare (which I know only covers medical bills in the U.S. and not onboard the ship), but we also have Military Tricare For Life, which does cover overseas medical.  And then for "whatever else" happens.....we just "self insure".  DW and I are both still pretty healthy ("knock on wood") and have not been overly-concerned about this subject in the past.

 

DW and I have also had our 2-dose Covid vaccinations since February (and have documentation of that fact - not just the cards but also letters from the Arizona State Dept of Health).  It was my impression (perhaps flawed) that if Regent were to deny boarding to anyone (us, in this case) for health/Covid/false positive test results, etc. on embarkation day, that Regent would refund the cruise fares.  Is that correct, or am I operating on a false assumptions about that?  Best Regards.

[Pcardad]

I am now in penalty phase for an October cruise. I have asked for and not yet rec'd info regarding testing, masks, excursions, insurance, etc.

[ronrick1943]

I would think insurance would be an important part of any cruise with the times being what they are. I kind of surprised that Regent hasn’t given any information for an October cruise.

[Csphoenix]

We are on the Splendor,  Barcelona to Venice Oct 6. We had to pay the balance last month. Was told they were not extending the final payment 😖

[BBWC]

Regent is not extending final payment on the world cruise (due next week) even though we don’t know where we are going. However, we have another 30 days after final payment to cancel for a full refund. After that, you just have to live with the itinerary.

[Grandmaanne7]

When the final payment date is extended, will it show up correctly on your account on the RSSC site?  Apparently, our group booking has an extended deadline for final payment but the date hasn't changed on my account.

[Pcardad]

5 hours ago, pingpong1 said:

Mr Levin - Yes, lots of good questions.  Like you, we'll (hopefully) be boarding Mariner on an 18-day cruise from Miami to San Francisco on Dec 18. Our final payment date(at least for now) is still July 21.  18 days from now.  So far, we've heard nothing to the contrary.

 

In the past, we have never purchased cruise/cancellation insurance.  But that doesn't mean we don't have "any coverage", either.  We use our Chase Sapphire Reserve CC to pay for the cruise (which brings a certain amount of "travel insurance" with it's use).  We have Medicare (which I know only covers medical bills in the U.S. and not onboard the ship), but we also have Military Tricare For Life, which does cover overseas medical.  And then for "whatever else" happens.....we just "self insure".  DW and I are both still pretty healthy ("knock on wood") and have not been overly-concerned about this subject in the past.

 

DW and I have also had our 2-dose Covid vaccinations since February (and have documentation of that fact - not just the cards but also letters from the Arizona State Dept of Health).  It was my impression (perhaps flawed) that if Regent were to deny boarding to anyone (us, in this case) for health/Covid/false positive test results, etc. on embarkation day, that Regent would refund the cruise fares.  Is that correct, or am I operating on a false assumptions about that?  Best Regards.

Yes - if denied boarding at the gate Regent will refund the fare and cover the airfare if you bought it from them.

[mrlevin]

13 minutes ago, Pcardad said:

Yes - if denied boarding at the gate Regent will refund the fare and cover the airfare if you bought it from them.

Is this in writing somewhere?  The Terms&Condition that I was able to download (about a month ago) didn't mention anything.

[Pcardad]

10 minutes ago, mrlevin said:

Is this in writing somewhere?  The Terms&Condition that I was able to download (about a month ago) didn't mention anything.

I have no idea - but this is what I was told and it is what happened to me when I was denied in Feb of 2020.

[mrlevin]

Please look at 5e and 5g; if you come down "prior" to cruise you can get FCC; if you come down "onboard" you get pro-rated cruise credit; but no idea if you are denied boarding at pier.

 

5. PUBLIC HEALTH; ACKNOWLEDGMENT AND ACCEPTANCE OF RISKS; RIGHT TO DISEMBARK AND QUARANTINE; COVID-19 POLICIES AND PROCEDURES.
a. Physician Consultation Recommended; Acknowledgement of Health Risks. YOU ARE ENCOURAGED TO DISCUSS THE ADVISABILITY OF TRAVEL WITH YOUR PHYSICIAN AND TO REVIEW THE WEBSITES OF THE U.S. CENTERS FOR DISEASE CONTROL AND PREVENTION (“CDC”) OR OTHER RELEVANT GOVERNMENT AGENCIES FOR UPDATED INFORMATION. YOU ACKNOWLEDGE, UNDERSTAND AND ACCEPT THAT WHILE ABOARD THE VESSEL, IN TERMINALS AND BOARDING AREAS, OR DURING ACTIVITIES ASHORE AND/ OR WHILE TRAVELING TO OR FROM THE VESSEL, YOU OR OTHER GUESTS MAY BE EXPOSED TO COMMUNICABLE ILLNESSES, INCLUDING BUT NOT LIMITED TO COVID-19 AND ITS VARIANTS, INFLUENZA, COLDS, NOROVIRUS, AND POTENTIALLY NEWER DISEASES NOT YET KNOWN. YOU FURTHER UNDERSTAND AND ACCEPT THAT THE RISK OF EXPOSURES TO THESE COMMUNICABLE ILLNESSES AND OTHERS IS INHERENT IN MOST ACTIVITIES WHERE PEOPLE INTERACT OR SHARE COMMON FACILITIES, ARE BEYOND OUR CONTROL, AND CANNOT BE ELIMINATED UNDER ANY CIRCUMSTANCES. YOU KNOWINGLY AND VOLUNTARILY ACCEPT THESE RISKS AS PART OF THIS TICKET CONTRACT, INCLUDING THE RISK OF SERIOUS ILLNESS OR DEATH ARISING FROM SUCH EXPOSURES, AND/OR ALL RELATED DAMAGES, LOSS, COSTS AND EXPENSES OF ANY NATURE WHATSOEVER.

b. Right to Refuse Booking or Passage, to Disembark or Quarantine. You warrant that You and all other Guests traveling with You are physically, emotionally and otherwise fit to undertake the Cruise or CruiseTour; that You and they have received all medical inoculations necessary; that You and they will at all times comply with the Ship’s rules and regulations and orders and directions of the Ship’s Master, officers and medical staff, and that Your conduct will not impair the safety of the Ship or jeopardize or inconvenience yourself or other guests. We may refuse to embark, or may disembark, confine to a stateroom, quarantine or limit the activities during the Cruise at any time or at any port of any Guest who may be suffering from contagious or infectious disease or whose presence, or that of any accompanying child or travelling companion, in the opinion of the Carrier, the Master, or any doctor, may be detrimental to the comfort, enjoyment or safety of other persons, or who, in the Carrier's or Master’s opinion, might create a risk of harm to any other person, or who may be excluded from landing at the destination by immigration or other governmental authorities. In such cases, the Guest shall not be entitled to any refund of the Cruise Fare or CruiseTour Fare or any payment, compensation or credit, except as required by law or otherwise provided herein.

c. Agreement To Comply With COVID-19 Policies and Procedures. In developing COVID-19 Policies and Procedures, We observe guidance and directives of federal health authorities, including the CDC and state and local health authorities in the destinations visited. You acknowledge that these directives may change from time to time and that Our COVID-19 Policies and Procedures may be updated as needed. YOU EXPRESSLY AGREE TO COMPLY NOT ONLY WITH THE COVID-19 POLICIES AND PROCEDURES AS THEY ARE DESCRIBED HEREIN, BUT ALSO AS THEY ARE SET FORTH AT WWW.RSSC.COM/HEALTHSAFETYPROTOCOLS, AT ALL TIMES INCLUDING PRE-EMBARKATION, WHILE ON BOARD, DURING PORT CALLS AND SHORE EXCURSIONS AND/OR FINAL DISEMBARKATION. In case of any conflict between the COVID-19 Policies and Procedures described herein or on this website, the website controls and Your agreement to abide by Carrier’s COVID-19 Policies and Procedures as posted at www.rssc.com/HealthSafetyProtocols constitutes an integral part of this Ticket Contract. Guest agrees that the COVID-19 Policies and Procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known.

d. COVID-19 Policies and Procedures. You acknowledge that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) completion of an accurate, truthful and complete health questionnaire in a form and containing any health or travel-related questions as determined by Us in our sole discretion based on advice from cognizant government or health authorities or medical experts for each Passenger prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of any Guest to participate in particular activities; (4) mandatory use by each Guest of face coverings in most locations outside of the Guest’s cabin while onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times while on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only Carrier-approved shore excursions; (7) mandatory hand-sanitizing by Guest upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in Our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guest in a timely manner of any written authorizations or consent forms required for Us to carry out Our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by Us in Our sole discretion to be necessary to reduce the risk of spread of COVID-19.

e. Consequences of Noncompliance With COVID-19 Policies and Procedures. Notwithstanding any other provision contained herein, any noncompliance by You or members of Your travelling party with Carrier’s COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in Our sole discretion under the circumstances to protect

the health and well-being of others. Under these circumstances, You shall not be entitled to a refund or compensation of any kind. You will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, or for departure from or arrival to the U.S. or Your country or state of residence. Under no circumstances shall We be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by Us.

f. Known or Suspected COVID-19 Case Before Boarding. You agree that if at any time within 14 days prior to scheduled embarkation, You test positive for COVID-19, exhibit signs or symptoms of COVID-19, have had close contact with a person confirmed or suspected as having COVID-19, or We otherwise determine in Our sole discretion that You are unfit to board because of any communicable illness, We will deny You boarding. Under these circumstances, unless We determine that You have failed to comply with Our COVID-19 Policies and Procedures or this Ticket Contract, if You are denied boarding because of a known or suspected infection with COVID-19, You will be entitled to a future cruise credit equal in value to the amount You paid to Us as Cruise Fare, or if required by law, a refund equal in value to the amount You paid to Us as Cruise Fare, subject to Your providing verification satisfactory to Us of results of tests administered by providers other than those retained by Us. Under no circumstances shall We have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel.

g. Known or Suspected COVID-19 Case After Boarding. You further understand and agree that if, after boarding, and even if You have fully complied with all COVID-19 Policies and Procedures, You test positive for COVID-19 or exhibits signs or symptoms of COVID-19, We may disembark, refuse re-boarding after a shore excursion, or quarantine You as well as members of Your travelling party, or take other steps which We determine, in Our sole discretion, are necessary under the circumstances to protect the health and well-being of others. Under these circumstances, if You have a known or suspected case of infection with COVID-19 and You are disembarked, refused re-boarding, or quarantined, You shall be entitled to a prorated future cruise credit for the unused portion of the Cruise Fare or if required by law, a prorated refund for the unused portion of the Cruise Fare. You are responsible for all other related costs and fines, including without limitation travel expense. Under no circumstances shall We be liable to You for any other costs, damages or expenses whatsoever incurred by You.

Edited July 3, 2021 by mrlevin

[Pcardad]

I am emailing my rep...hopefully that will answer the questions. Will post response when I get it.