hpeabody Posted October 2, 2021 #1 Share Posted October 2, 2021 Has anyone else encountered this? I called to get assistance with the wonderful MedallionClass App this morning. The phone number I have 844 525-0942 now answers with a recording that says "You have reached a Princess Cruises phone number that is no longer in service" I called the regular number and there is a prompt for Navigator assistance, but that is just a long recording like FAQs at the end it just disconnects with no live help option. Does anyone have a new phone number to get live help with the app. The regular sales people are not App experts. It says they offer chat, but I do not use a phone for everything, I prefer to use a PC and there is no live chat on the Princess website on my PC. I have found the email mentioned for Navigator is not responded to. 1 Link to comment Share on other sites More sharing options...
joeyancho Posted October 2, 2021 #2 Share Posted October 2, 2021 The app is crap! 2 1 Link to comment Share on other sites More sharing options...
racj846 Posted October 2, 2021 #3 Share Posted October 2, 2021 @hpeabody. On your PC go to Princess.com. Then look for 'LiveChat' at the very bottom of the page. Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted October 2, 2021 #4 Share Posted October 2, 2021 I sent an email in to Ocean Navigator. A360ad7@carnival.com It took a few days, but they did respond. I just happened to be on my computer when the email came in. I immediately sent a response. This sort of turned into a chat format. They were able to fix all of the problems I had addressed in the email. Plus a few. Good luck. I am surprised that Ocean Medallion 844 is no longer working. They are only available Monday through Friday until 5 PM PDT. Often times, you will have to call 800 Princess and they will message Ocean Navigator. I know, a pain and time consuming. Good Luck. Link to comment Share on other sites More sharing options...
MiniTitan Posted June 1, 2022 #5 Share Posted June 1, 2022 Thank you for the info. I have been trying to find out how to get help for the app and the Princess website for a while now. At this point, I will just settle for a valid feedback channel - if anyone knows of one. Calling their number only results in a minimum 40 minute wait time. Each time they try to transfer me to the app agents, we get dropped - usually right around the 1 hour total wait time. This has happened so many times and combined with the total disaster of the medallion class app (I didn't know I had to take out vacation time just to figure out their systems and trouble-shoot) and the non-family-friendly website, I am so frustrated, I feel like canceling our 10 day Alaskan cruise. If anyone knows of a good feedback channel and/or how to get an actual knowledgeable agent for Princess Cruises, please share. Thank you! 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted June 1, 2022 #6 Share Posted June 1, 2022 5 minutes ago, MiniTitan said: Thank you for the info. I have been trying to find out how to get help for the app and the Princess website for a while now. At this point, I will just settle for a valid feedback channel - if anyone knows of one. Calling their number only results in a minimum 40 minute wait time. Each time they try to transfer me to the app agents, we get dropped - usually right around the 1 hour total wait time. This has happened so many times and combined with the total disaster of the medallion class app (I didn't know I had to take out vacation time just to figure out their systems and trouble-shoot) and the non-family-friendly website, I am so frustrated, I feel like canceling our 10 day Alaskan cruise. If anyone knows of a good feedback channel and/or how to get an actual knowledgeable agent for Princess Cruises, please share. Thank you! There should be no need for a transfer. If you listen to the phone tree options when calling 1.800.PRINCES, you will find that there is a specific option chain for MC App assistance. That path should get you to a rep who can assist (at least to the extent of their particular knowledge and limited if any system bug prevents an immediate fix). Link to comment Share on other sites More sharing options...
MiniTitan Posted June 1, 2022 #7 Share Posted June 1, 2022 That option does not exist. Thank you for trying though. Link to comment Share on other sites More sharing options...
Steelers36 Posted June 1, 2022 #8 Share Posted June 1, 2022 7 minutes ago, MiniTitan said: That option does not exist. Thank you for trying though. Not true. You have no profile info with your handle, so I don't know where you are located. If you are in North America, then call 1.800.PRINCES. Choose Option 2 (existing booking). Then Option 1 for Assistance with OCEAN Ready and DMW. Then, listen to the prompts as they have further defined the cases (e.g. If you can login, hit ; if you can see your booking, hit 1 again, etc). Link to comment Share on other sites More sharing options...
MiniTitan Posted June 1, 2022 #9 Share Posted June 1, 2022 Thank you!! They actually were not able to make the full change, only the name extension (eg Will to William) - but they were able to get him Ocean Ready so he can board with the rest of the party. Wow - so many hoops. This is our first time with Princess Cruises. This was only one of MANY app and website issues we have encountered - many of which are still unresolved. I sure hope the cruise is better than the pre-cruise experience. Link to comment Share on other sites More sharing options...
Moondogy Posted June 1, 2022 #10 Share Posted June 1, 2022 5 hours ago, MiniTitan said: Thank you!! They actually were not able to make the full change, only the name extension (eg Will to William) - but they were able to get him Ocean Ready so he can board with the rest of the party. Wow - so many hoops. This is our first time with Princess Cruises. This was only one of MANY app and website issues we have encountered - many of which are still unresolved. I sure hope the cruise is better than the pre-cruise experience. Welcome to cruise critic. Since this is your first princess cruise, if anyone in your party is a veteran, be sure to get the military benefits. https://www.princess.com/military_benefit_program/ Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted June 1, 2022 #11 Share Posted June 1, 2022 14 hours ago, Steelers36 said: Then, listen to the prompts as they have further defined the cases (e.g. If you can login, hit ; if you can see your booking, hit 1 again, etc). That is actually sort of sad ... that a product would have so many known failure modes that they have prompts to direct you. Another success story for the developers! 2 Link to comment Share on other sites More sharing options...
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