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6 minutes ago, Inflatable_Catfish said:

Full cruise fare. First cancellation was March 2020. 

Have you logged into your MY NCL account to see if they issued FCC?

*** Did you cancel, specifically requesting "Peace of Mind"

 

https://www.ncl.com/why-cruise-norwegian/book-with-confidence#freedom-flexibility

  scroll down the FAQs to #6 in the list... which states:

What is the process for cancelling using Peace of Mind?

To cancel your reservation under our Peace of Mind policy, please contact your Travel Partner or call Norwegian Cruise Line at 1-800-327-7030 (U.S. and Canada). You or your travel partner must ask for Peace of Mind when cancelling. Cancelled reservations do not default to Peace of Mind, it must be requested 

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