cruise2relax Posted October 31, 2021 #1 Share Posted October 31, 2021 Hope someone can assist. I cannot locate a department to contact regarding Princess Insurance. Princess is blocking me from booking their insurance due to NY law change. The problem is I do not live in NY?!? We live in a neighboring state (CT) that does not have such a law but we fly out of NYC a lot for overseas travel. Our cruise consultant at Princes keeps telling me it is because my state does not allow the insurance, she is wrong. The only she she can tell me is to call the Princess 800 number but that results in wait times upwards of an hour. Any ideas of an insurance department or tech department email or number? There is clearly a glitch in their default software. Anyone else having this issue? Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted October 31, 2021 #2 Share Posted October 31, 2021 I think you're stuck with having to call. You *might* try the online chat... Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted October 31, 2021 #3 Share Posted October 31, 2021 Where is your TA located? Or where is their area code…. If you are doing it through your TA, I have found sometimes the default contact number is that of the TA, and if it is a NY number that might be the problem. Or is your cell number a NY area code? EM Link to comment Share on other sites More sharing options...
cruise2relax Posted October 31, 2021 Author #4 Share Posted October 31, 2021 23 minutes ago, Essiesmom said: Where is your TA located? Or where is their area code…. If you are doing it through your TA, I have found sometimes the default contact number is that of the TA, and if it is a NY number that might be the problem. Or is your cell number a NY area code? EM We book ourselves, no travel agent and have a CT # Link to comment Share on other sites More sharing options...
GVcruiser Posted October 31, 2021 #5 Share Posted October 31, 2021 Your booking might have your home airport listed as a New York airport, especially if you use EZair. 2 Link to comment Share on other sites More sharing options...
cruise2relax Posted October 31, 2021 Author #6 Share Posted October 31, 2021 5 minutes ago, GVcruiser said: Your booking might have your home airport listed as a New York airport, especially if you use EZair. You may be correct...now how to change that when booking...hmm Link to comment Share on other sites More sharing options...
GVcruiser Posted October 31, 2021 #7 Share Posted October 31, 2021 My TA put the home airport of a traveling companion on my booking instead of mine. I found that out when I tried to use EZair and the wrong airport came up. It was easy for the TA to change my home airport in the booking. 1 Link to comment Share on other sites More sharing options...
DiRonT Posted October 31, 2021 #8 Share Posted October 31, 2021 2 hours ago, cruise2relax said: You may be correct...now how to change that when booking...hmm If you find that answer, I would love to know. We live in Palm Springs but Princess insists my home airport is San Diego. I try to change it but keeps defaulting back to San Diego. Link to comment Share on other sites More sharing options...
JF - retired RRT Posted October 31, 2021 #9 Share Posted October 31, 2021 2 hours ago, GVcruiser said: Your booking might have your home airport listed as a New York airport, especially if you use EZair. That was my thought. Change the home airport, until after you book. Might work. Link to comment Share on other sites More sharing options...
kiwimum Posted October 31, 2021 #10 Share Posted October 31, 2021 This option can only be accomplished by Princess. For a couple of cruises our home port was listed as Seattle. Our PVP changed it back to San Diego and no issues since. 1 Link to comment Share on other sites More sharing options...
shellbeachjim Posted November 1, 2021 #11 Share Posted November 1, 2021 3 hours ago, kiwimum said: This option can only be accomplished by Princess. For a couple of cruises our home port was listed as Seattle. Our PVP changed it back to San Diego and no issues since. This is correct. Changing the airport code in the personalizer doesn't resolve the problem since that is only used in the event of an emergency so Princess knows which airport to get you back to. There is a separate field in your records for your actual home airport and only Princess (or perhaps your TA) can modify it. One way to check this is if you receive a Booking Confirmation from Princess - your home airport should be listed, and there's a footnote telling you to contact Princess if it's incorrect. Link to comment Share on other sites More sharing options...
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