IamJPT Posted November 20, 2021 #1 Share Posted November 20, 2021 I redeemed several last month for a cruise in feb 2022 and have not seen them in the planner yet. Thanks in advance. Link to comment Share on other sites More sharing options...
Rare orville99 Posted November 20, 2021 #2 Share Posted November 20, 2021 3 minutes ago, IamJPT said: I redeemed several last month for a cruise in feb 2022 and have not seen them in the planner yet. Thanks in advance. They won't show up in the cruise planner. They only show up on your account once you are on board. Link to comment Share on other sites More sharing options...
orlandobob Posted November 20, 2021 #3 Share Posted November 20, 2021 Cruising on December 5th. Redeemed points for OBC on November 18th. Appeared in Cruise Planner on November 19th. 1 Link to comment Share on other sites More sharing options...
RosieRoo Posted November 20, 2021 #4 Share Posted November 20, 2021 1 hour ago, orville99 said: They won't show up in the cruise planner. They only show up on your account once you are on board. I just redeemed ten thousand points for an onboard credit for a cruise at the end of this month because they were close to expiring. They showed up in my cruise planner within two days. Link to comment Share on other sites More sharing options...
killtheump Posted November 20, 2021 #5 Share Posted November 20, 2021 1 hour ago, orville99 said: They won't show up in the cruise planner. They only show up on your account once you are on board. That’s not true, mine have been in the Cruise Planner. They will show up a few weeks before your Cruise. If you want them in the Cruise Planner earlier call Royal they will put them in. Link to comment Share on other sites More sharing options...
Rare orville99 Posted November 20, 2021 #6 Share Posted November 20, 2021 41 minutes ago, orlandobob said: Cruising on December 5th. Redeemed points for OBC on November 18th. Appeared in Cruise Planner on November 19th. 40 minutes ago, RosieRoo said: I just redeemed ten thousand points for an onboard credit for a cruise at the end of this month because they were close to expiring. They showed up in my cruise planner within two days. 28 minutes ago, killtheump said: That’s not true, mine have been in the Cruise Planner. They will show up a few weeks before your Cruise. If you want them in the Cruise Planner earlier call Royal they will put them in. And we have 10,000 points that we redeemed a month ago for our cruise leaving on Sunday, and they do not show up in our cruise planner. Neither did the 10,000 points we redeemed in September for our October 17 cruise. YMMV Link to comment Share on other sites More sharing options...
RosieRoo Posted November 20, 2021 #7 Share Posted November 20, 2021 Just now, orville99 said: And we have 10,000 points that we redeemed a month ago for our cruise leaving on Sunday, and they do not show up in our cruise planner. Neither did the 10,000 points we redeemed in September for our October 17 cruise. YMMV Typical of Royal Caribbean, consistently inconsistent 😊. Enjoy your upcoming sailing. Link to comment Share on other sites More sharing options...
Miloomar Posted November 20, 2021 #8 Share Posted November 20, 2021 I actually called up to ask about this yesterday. The guy told me to check 2 weeks before the cruise to verify. The problem is that BoA only sends the redemption info like once a month to Royal so it could take a while to show up 1 Link to comment Share on other sites More sharing options...
Rare orville99 Posted November 20, 2021 #9 Share Posted November 20, 2021 4 minutes ago, Miloomar said: I actually called up to ask about this yesterday. The guy told me to check 2 weeks before the cruise to verify. The problem is that BoA only sends the redemption info like once a month to Royal so it could take a while to show up And bring copies of your redemption paperwork with you on board if they don't show up before your cruise so you can get them applied properly - we've had to negotiate with GS on board several times because of their inconsistencies in applying them properly. Link to comment Share on other sites More sharing options...
Fisical1 Posted November 20, 2021 #10 Share Posted November 20, 2021 Mine showed up 3 weeks prior to my cruise. I think I read somewhere on here you can also reach out to NCL and they will push it through. Link to comment Share on other sites More sharing options...
Miloomar Posted November 20, 2021 #11 Share Posted November 20, 2021 1 hour ago, Fisical1 said: Mine showed up 3 weeks prior to my cruise. I think I read somewhere on here you can also reach out to NCL and they will push it through. Not sure how Norwegian can help for a Royal credit =p 1 Link to comment Share on other sites More sharing options...
kernie968 Posted November 20, 2021 #12 Share Posted November 20, 2021 Every time I redeem my RCL reward points I have to call and ask them to add it to my cruise planner. They say it will show up 2 weeks before you sail and I tell them I am sailing in 10 days. They put me on hold and when they come back the OBC shows up in my planner. Nothing is ever easy, but that's life! Link to comment Share on other sites More sharing options...
Fisical1 Posted November 20, 2021 #13 Share Posted November 20, 2021 Sorry I meant Royal. 😋 Link to comment Share on other sites More sharing options...
Love2travel4 Posted November 22, 2021 #14 Share Posted November 22, 2021 On 11/20/2021 at 8:24 AM, IamJPT said: I redeemed several last month for a cruise in feb 2022 and have not seen them in the planner yet. Thanks in advance. I redeemed my 11-16….nothing yet. I want to book some items this week, especially with Black Friday sales. I called RC tonight, they transferred me to someone who deals with the Visa Reward program. It took him awhile to “find” my transaction…but he was super helpful. Yep, all set, he took care of it and within 10 minutes it was on my account. This did take me 3 different calls to RC, but someone finally helped tonight! Link to comment Share on other sites More sharing options...
triplemom3 Posted November 23, 2021 #15 Share Posted November 23, 2021 Does anyone know how to use my $300 reward points to pay for drink package before sailing? I would rather pay for it ahead of time. Link to comment Share on other sites More sharing options...
IamJPT Posted November 23, 2021 Author #16 Share Posted November 23, 2021 Well I called and after 2 calls and a combined 80 minutes on hold we got some of our rewards to show. The rewards from a month ago were posted but the rewards from 2 weeks ago were not posted. I guess I will call again in a few weeks 😂 Link to comment Share on other sites More sharing options...
Sobro Posted November 23, 2021 #17 Share Posted November 23, 2021 triplemom3, your rewards appear as OBC on your Cruise Planner (above the menu) once you goad RCI to post them. Then you just order your drinks package and you get the option to pay with OBC. I claimed $550 August 4 and just last week called and got that OBC posted. 1 Link to comment Share on other sites More sharing options...
triplemom3 Posted November 24, 2021 #18 Share Posted November 24, 2021 Dobro, thank you! I did not think it would show up on the cruise Planner…not sure why I thought that, silly me! TY again! Link to comment Share on other sites More sharing options...
PompeySailor Posted November 26, 2021 #19 Share Posted November 26, 2021 On 11/23/2021 at 8:16 AM, IamJPT said: Well I called and after 2 calls and a combined 80 minutes on hold we got some of our rewards to show. The rewards from a month ago were posted but the rewards from 2 weeks ago were not posted. I guess I will call again in a few weeks 😂 Can you post the Telephone number to call Our cruise is 16 days out and OBC still not showing in planner and I redeemed on 10/30 Thanks in advance Link to comment Share on other sites More sharing options...
reney313 Posted November 28, 2021 #20 Share Posted November 28, 2021 I redeemed points in July or August for our January and September 2022 cruises, they are not showing on either of them currently. I want to book a few things using the OBC, but I don't want to wait on hold for a few hours to get them to put them on for use. Link to comment Share on other sites More sharing options...
Sobro Posted November 28, 2021 #21 Share Posted November 28, 2021 On 11/26/2021 at 9:04 AM, PompeySailor said: Can you post the Telephone number to call Our cruise is 16 days out and OBC still not showing in planner and I redeemed on 10/30 Thanks in advance Just call the reservations number or the C&A number. Link to comment Share on other sites More sharing options...
Margaretealexander Posted November 29, 2021 #22 Share Posted November 29, 2021 I called twice and was told they would not show up until the day before sailing. I asked if they could be out on sooner and was told no. That was two different people. What’s crazy about all this is some get it in advance and some don’t. Why is there not a policy straight across the board so we can stop wondering where our credit is and when it will show up! 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now