WRONG COUNTRY????

[Beachin2]

Have been trying to log into my MSC account to verify booking of a cruise for next year.  Get the error that I am logging in from the wrong country?  I'm in the US and have only sailed with them from the US.  The TA I use is also in the US.

 

Any gurus out there have any constructive wise words of wisdom how to get this fixed without being on hold for hours?

[Fla Mike]

Are you using a VPN?

If so perhaps the region is set outside the USA.

[Beachin2]

15 minutes ago, Fla Mike said:

Are you using a VPN?

If so perhaps the region is set outside the USA.

Nope, no VPN.

[Beachin2]

8 minutes ago, Couple-Somerset said:

Don't think it will affect you BUT if your Voyager Club was registered in another Country and you then try to access the website for a different Country to that registration, then it can throw a wobbly lol

 

I enrolled as US from the US.  I do remember that I logged in while on vacation in Mexico maybe 1 1/2 years ago.  Would that log in screw things up???

[mscdivina2016]

23 hours ago, Beachin2 said:

I enrolled as US from the US.  I do remember that I logged in while on vacation in Mexico maybe 1 1/2 years ago.  Would that log in screw things up???

Open up a private window or incognito tab and retry.

You can also try to clear your cache or browser history

[Beachin2]

7 minutes ago, mscdivina2016 said:

Open up a private window or incognito tab and retry.

You can also try to clear your cache or browser history

Didn't help.  BTW - this is a new computer - has never been logged into MSC before.

 

Anyone have a number/email for tech support rather than the general reservation number?

[styles27]

1 hour ago, Beachin2 said:

Have been trying to log into my MSC account to verify booking of a cruise for next year.  Get the error that I am logging in from the wrong country?  I'm in the US and have only sailed with them from the US.  The TA I use is also in the US.

 

Any gurus out there have any constructive wise words of wisdom how to get this fixed without being on hold for hours?

It really sounds like the new computer setting is showing you someplace other than the US. Did you check the settings?

 

Can you log into the mscusa site on your phone or tablet?

[Beachin2]

Settings say USA.  Can't log in on either android phone or ipad.  Good thought though.

[beltsbear]

Don't have an answer for this, but when I go to the website, it FORCES me to turn me pad sideways.  The people who run it really don't know what they are doing.  

[JAGR]

58 minutes ago, Beachin2 said:

Didn't help.  BTW - this is a new computer - has never been logged into MSC before.

 

Anyone have a number/email for tech support rather than the general reservation number?

Funniest MSC post I've ever read!😃 It almost read to me like you believe that MSC has an understanding of the concept of tech support, let alone actually has a "tech department!"  Cracked me up!🤣

[karmamule]

Probably not this, but just to double check: are you connecting to msccruiseusa.com or msccruises.com? It should be the first, not the second.

[Beachin2]

16 minutes ago, karmamule said:

Probably not this, but just to double check: are you connecting to msccruiseusa.com or msccruises.com? It should be the first, not the second.

Always good to double check - when you don't have the usa in the title it adds it and goes anyway, but good though.  Also confirms my silicon slave knows where it is on the planet.

[quattrohead]

https://www.whatismyip.com/my-ip-information/

Find out where the interwebs think you are.

[Fla Mike]

I read that Amazon was having hosting problems yesterday, maybe that's it?

 

[Beachin2]

1 hour ago, quattrohead said:

https://www.whatismyip.com/my-ip-information/

Find out where the interwebs think you are.

Says Orlando.  That's still in the US, isn't it?

[karmamule]

10 hours ago, Fla Mike said:

I read that Amazon was having hosting problems yesterday, maybe that's it?

 

They did, but it was the type of problem that would result in a non responsive website, not incorrect country info.