tony s Posted February 28, 2022 #1 Share Posted February 28, 2022 Hello I have been trying to get Cunard customer service for weeks to iron out some issues for a July cruise. The main number is the hold from hell and I have sent an electronic inquiry twice and no response. Does anyone have a good number or email? Thanks Link to comment Share on other sites More sharing options...
2Oldpeopleinlove Posted March 1, 2022 #2 Share Posted March 1, 2022 (edited) We are also in New York, and we’ve had no big problems getting through to some excellent service: 800-728-6273. Sometimes it’s 30 minutes, but yesterday was fewer than five. Maybe try on a Sunday? Edited March 1, 2022 by 2Oldpeopleinlove 2 Link to comment Share on other sites More sharing options...
Rare Low Country Sandlapper Posted March 1, 2022 #3 Share Posted March 1, 2022 We have had waits of between 30 and 45 minutes. It’s absurd. I find both their website (and MyCunard) and telephone service to be sorely inadequate. I do hope service on board is better, MUCH better. Link to comment Share on other sites More sharing options...
PORT ROYAL Posted March 1, 2022 #4 Share Posted March 1, 2022 (edited) 16 hours ago, tony s said: Hello I have been trying to get Cunard customer service for weeks to iron out some issues for a July cruise. The main number is the hold from hell and I have sent an electronic inquiry twice and no response. Does anyone have a good number or email? Thanks The nuclear option. - Has proven success with CC members - Bypasses Cunard Customer Services which has become an oxymoron Executive.Correspondence@carnivalukgroup.com Edited March 1, 2022 by PORT ROYAL Typo 1 Link to comment Share on other sites More sharing options...
Rare LadyL1 Posted March 1, 2022 #5 Share Posted March 1, 2022 The private i-messaging by Facebook is a good option. 1 Link to comment Share on other sites More sharing options...
LibertyBella Posted March 4, 2022 #6 Share Posted March 4, 2022 I have called Cunard several times in the past few months and yes, I had rather long waits. Sometimes the robot voice told me my wait would be ten minutes, and instead I was on hold for more than a half hour. HOWEVER, whenever I reached an agent that person was extremely helpful and spent an exceptional amount of time helping me and answering questions, and providing wonderful instant solutions. I can see why other people must wait because when the agent talks with you, you become the complete priority. Yes, of course I would like faster service (yesterday I was on hold for an hour and a half with my airline program to reinstate some miles), but the expert service I have been receiving means that I just make time for these important calls and I have patience. These customer service folks also probably undergo significant training to be able to deal with the many issues they encounter, so it is not a job that lots of new hires can easily jump into. I choose Cunard because of the lovely cruise experience--I will continue to have patience with phone calls because I value quality over instant responses that lack expertise. 2 Link to comment Share on other sites More sharing options...
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