Princess we Want to Cancel OCT. 2022 Casino Booking

[CalLuvsCrusingToo]

Princess Casino Comp bookers,

 

What is the best way to Cancel an Oct. 2022 booking?

 

I was able to Cancel & get refunded on our Sept. start of our B2B booking.

But when it came to second half of B2B that happens in Oct.? 

They are saying its beyond Cruise with Confidence which ends in Sept., and I will  lose our $200 pp

but get back the taxes/port fees cuz its far enough away timewise.

 

Seems theres No way to cancel without getting stuck for deposits. Saying, Non refundable.

 

Any suggestions?

 

Has anyone added travel Insurance, then able to cancel to get All refunded?

 

 

 

[negn]

The $200 pp deposit is no refundable and they tell you that when you book through the casino

[Cuedon]

You can try escalating it.

 

I had some luck with whatever they call the retentions department when they let me double book myself, then tell me there's nothing they can do about it when I called five minutes later after I noticed my calendar was on the wrong month.

[memoak]

On 4/19/2022 at 8:27 AM, CalLuvsCrusingToo said:

Princess Casino Comp bookers,

 

What is the best way to Cancel an Oct. 2022 booking?

 

I was able to Cancel & get refunded on our Sept. start of our B2B booking.

But when it came to second half of B2B that happens in Oct.? 

They are saying its beyond Cruise with Confidence which ends in Sept., and I will  lose our $200 pp

but get back the taxes/port fees cuz its far enough away timewise.

 

Seems theres No way to cancel without getting stuck for deposits. Saying, Non refundable.

 

Any suggestions?

 

Has anyone added travel Insurance, then able to cancel to get All refunded?

 

 

 

The casino cruise deals deposits are always non refundable and this has always been stressed to me whenever I have book one

[CalLuvsCrusingToo]

Thanks for replies. 

 

In the past, I have had the opportunity to move our deposits to another cruise we were booking. 

But This time, (and it seems it depend on Who you talk to) didn't give me that option....

I will try calling again, and talk with someone else.

 

I haven't heard of the Retentions dept.

 

 

[Cuedon]

I don't remember what Princess calls them, but they're the equivalent of the people you get escalated to with complaints/cancellation threats that lower tier employees don't have the authority to handle with other companies... often referred to as retentions.

 

In my case though, it was a call back literally minutes later, and I wasn't trying to cancel, but just change the booking to a time when I wasn't already on a different Princess ship. (You'd think the system would red-flag a scheduling conflict like that, but I guess not.) 

Edited April 25, 2022 by Cuedon

[EZ1]

43 minutes ago, Cuedon said:

I don't remember what Princess calls them, but they're the equivalent of the people you get escalated to with complaints/cancellation threats that lower tier employees don't have the authority to handle with other companies... often referred to as retentions.

 

In my case though, it was a call back literally minutes later, and I wasn't trying to cancel, but just change the booking to a time when I wasn't already on a different Princess ship. (You'd think the system would red-flag a scheduling conflict like that, but I guess not.) 

Yes, hasn't happened to me yet! Since we do many casino offers with Royal, Carnival, & Princess, I have to make sure our bookings are not at the same time. I really need a secretary for that. (And now making sure we have time to test between)

[CalLuvsCrusingToo]

Wanted to tell my outcome.

 

I was able to move ALL those funds from October Meditt cruise, to a CA Coastal cruise

during the same time.  This was done by having a new casino offer that needed to be booked.

When I explained to Princess Casino Rep that we had no intention of doing EU cruise in Oct.,

but wanted to coastal comp cruise instead?  She said,  Oh I can do that for you.

So I lost no $$, and lost No deposits.

Just lucked into speaking with an experienced Casino Rep. and she handled it without prob.

 

[SmooshSmash]

On 5/21/2022 at 7:10 PM, CalLuvsCrusingToo said:

Wanted to tell my outcome.

 

I was able to move ALL those funds from October Meditt cruise, to a CA Coastal cruise

during the same time.  This was done by having a new casino offer that needed to be booked.

When I explained to Princess Casino Rep that we had no intention of doing EU cruise in Oct.,

but wanted to coastal comp cruise instead?  She said,  Oh I can do that for you.

So I lost no $$, and lost No deposits.

Just lucked into speaking with an experienced Casino Rep. and she handled it without prob.

 

I am in a similar situation and want to explore my options. I may have to cancel an upcoming cruise. I called 1-888-772-6697 and I was told that $200/person non-refundable would be gone. I'd only be credited the port fees + taxes.

So, cancelling entire cruise $200 X 2 = $400 gone. Cancelling guest #2, $200 is gone. Replacing guest #2 is free of charge. 

I am planning to book another casino offer too. Is 1-888-772-6697 the number you called that helped you to save you your non-refundables? Did you do that the same time you were booking the second cruise? On one phone call, cancel the October Meditt cruise and book the CA Coastal cruise? 

This customer service line is a really pain.Any other tips you may have is appreciated.

[Globaler]

Question - on casino deals I have booked I have had to pay in full by the next day. Is the the way it works? Didn’t mean to hijack your post.

[CalLuvsCrusingToo]

On 3/15/2024 at 3:32 PM, SmooshSmash said:

I am in a similar situation and want to explore my options. I may have to cancel an upcoming cruise. I called 1-888-772-6697 and I was told that $200/person non-refundable would be gone. I'd only be credited the port fees + taxes.

So, cancelling entire cruise $200 X 2 = $400 gone. Cancelling guest #2, $200 is gone. Replacing guest #2 is free of charge. 

I am planning to book another casino offer too. Is 1-888-772-6697 the number you called that helped you to save you your non-refundables? Did you do that the same time you were booking the second cruise? On one phone call, cancel the October Meditt cruise and book the CA Coastal cruise? 

This customer service line is a really pain.Any other tips you may have is appreciated.

Youre looking at an OLD thread.

That info has all changed.  Casino dept dismantled.

Your 888# will get you to the Overseas call center.  We do NOT deal with them.

Get a Cvp & use them for all your casino bookings.

More info in "Cruise Casinos on home page, scroll to the bottom.