Stickboy3327 Posted May 15, 2022 #1 Share Posted May 15, 2022 Hello, all. Curious to hear from people who asked for refunds because you could not/would not meet the cruising requirements that NCL added after you had already booked and paid for your cruise. I submitted my refund request a while ago and have heard nothing at all. Thanks! Link to comment Share on other sites More sharing options...
Rare mcmomny Posted May 15, 2022 #2 Share Posted May 15, 2022 I cancelled and was not asked why, 4 days later my expired cruise next certificates were back in my account with another year added to the expiration dates and about a week later my credit card was refunded. 1 Link to comment Share on other sites More sharing options...
Stickboy3327 Posted May 15, 2022 Author #3 Share Posted May 15, 2022 Wow! That is the opposite of my experience so far. I have not received any refund nor has anyone contacted me from NCL. Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted May 15, 2022 #4 Share Posted May 15, 2022 17 hours ago, Stickboy3327 said: Curious to hear from people who asked for refunds because you could not/would not meet the cruising requirements that NCL added after you had already booked and paid for your cruise. You left out a very important bit of info. Did you cancel before or after the final payment due date (not the date you actually paid). Link to comment Share on other sites More sharing options...
Stickboy3327 Posted May 15, 2022 Author #5 Share Posted May 15, 2022 I cancelled before my final payment due. How does that affect your thoughts? Thanks! Link to comment Share on other sites More sharing options...
Zippeedee Posted May 15, 2022 #6 Share Posted May 15, 2022 I canceled my June cruise in January, before final payment. My refund was back on my credit card within a week. Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted May 15, 2022 #7 Share Posted May 15, 2022 1 hour ago, Stickboy3327 said: I cancelled before my final payment due. How does that affect your thoughts? Thanks! I've cancelled many bookings prior to final payment, and I've never had to request a refund. They just refund it to my credit card in seven to ten days. I've never had an issue. Did you check your credit card statement? Link to comment Share on other sites More sharing options...
Stickboy3327 Posted May 15, 2022 Author #8 Share Posted May 15, 2022 Yes, I have checked. NO money back on my credit card. Thx. Link to comment Share on other sites More sharing options...
Stickboy3327 Posted May 21, 2022 Author #9 Share Posted May 21, 2022 Another week gone by and $zero returned for our cancellation. I called NCL and they will not speak with me since we booked through a travel agent. Link to comment Share on other sites More sharing options...
cruiserbear55 Posted May 21, 2022 #10 Share Posted May 21, 2022 17 minutes ago, Stickboy3327 said: Another week gone by and $zero returned for our cancellation. I called NCL and they will not speak with me since we booked through a travel agent. If you booked through a TA and paid for the cruise through a TA, shouldn't said TA be refunding your funds, and not NCL? Just wondering. 2 Link to comment Share on other sites More sharing options...
Cruiser933 Posted May 21, 2022 #11 Share Posted May 21, 2022 Are you sure the TA canceled the booking? Does the TA have your money or NCL? This shouldn’t have anything to do with your reason for canceling. Link to comment Share on other sites More sharing options...
Stickboy3327 Posted June 27, 2022 Author #12 Share Posted June 27, 2022 Good morning. The TA said NCL has to refund the money. It is not her decision. Also, now, after 6 weeks, I received an email from NCL stating my refund request has passed the "preliminary" refund process and now NCL has 90 more days to review and arrive at a final decision. I am stunned and confused. Other posters said they received their refunds immediately. I will be 4 1/2 months into the process before I get an answer. Wow... Will think twice about sailing with NCL again as this is ridiculous. Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted June 27, 2022 #13 Share Posted June 27, 2022 9 minutes ago, Stickboy3327 said: Wow... Will think twice about sailing with NCL again as this is ridiculous. You may also wish to consider a different TA (or none at all). 2 Link to comment Share on other sites More sharing options...
Rare graphicguy Posted June 27, 2022 #14 Share Posted June 27, 2022 (edited) 18 minutes ago, Stickboy3327 said: Good morning. The TA said NCL has to refund the money. It is not her decision. Also, now, after 6 weeks, I received an email from NCL stating my refund request has passed the "preliminary" refund process and now NCL has 90 more days to review and arrive at a final decision. I am stunned and confused. Other posters said they received their refunds immediately. I will be 4 1/2 months into the process before I get an answer. Wow... Will think twice about sailing with NCL again as this is ridiculous. The email was from NCL direct? If you went through a TA, they own the booking (and fact is, you paid them and they were supposed to pay NCL). NCL will not respond at all given this scenario. Call your credit card company and tell them you want to contest the fare charges against the TA based on what you’ve outlined for us. Edited June 27, 2022 by graphicguy Link to comment Share on other sites More sharing options...
Rare SimplyAlbert Posted June 27, 2022 #15 Share Posted June 27, 2022 3 hours ago, graphicguy said: The email was from NCL direct? If you went through a TA, they own the booking (and fact is, you paid them and they were supposed to pay NCL). NCL will not respond at all given this scenario. Call your credit card company and tell them you want to contest the fare charges against the TA based on what you’ve outlined for us. My TA doesn't collect the funds. They're paid directly to the cruise line. It may be the OP's TA works the same way. Link to comment Share on other sites More sharing options...
Rare graphicguy Posted June 27, 2022 #16 Share Posted June 27, 2022 5 minutes ago, SimplyAlbert said: My TA doesn't collect the funds. They're paid directly to the cruise line. It may be the OP's TA works the same way. My TA takes my credit card number and charges my credit card. They make the booking. They list the perks, the OBC, the cabin, the fare, the fees, all listed on my invoice. I match their invoice to what I am getting from NCL and check for any discrepancies. NCL will not intervene on pricing or charges. Many TAs offer discounts, OBC, and/or cash back that NCL does not offer or is even aware of. That's one of the many reasons NCL can not service the reservation. The agreement is between me and the TA. That's why I asked if it's the TA that's communicating with NCL, or the OP. A simple call to the credit card company should clear this up quickly. Did the TA make the charges for the fare? Or, did the TA? Whenever I need to make changes or have issues, my TA is the one who communicates with NCL, not me. If any TA did not book the cruise and did not send the fare they collected, then the TA is culpable, not NCL. It's pretty simple to find out what is happening. Ask the TA to provide proof of payment transmitted to NCL, what the exact payment was, and when it was sent. It should say all of that on the invoice the TA provided to the OP. I have heard of TAs that have some really crazy Ts and Cs when it comes to cancellations, either by the guest or the cruise line, where they charge service fees, cancellation fees, etc. But, I won't deal with those sorts of TAs. Link to comment Share on other sites More sharing options...
Named-Tawny Posted June 27, 2022 #17 Share Posted June 27, 2022 (edited) 5 hours ago, Stickboy3327 said: Good morning. The TA said NCL has to refund the money. It is not her decision. Also, now, after 6 weeks, I received an email from NCL stating my refund request has passed the "preliminary" refund process and now NCL has 90 more days to review and arrive at a final decision. I am stunned and confused. Other posters said they received their refunds immediately. I will be 4 1/2 months into the process before I get an answer. Wow... Will think twice about sailing with NCL again as this is ridiculous. Just to reconfirm, you cancelled BEFORE the final payment deadline when the cruise was still 100% refundable? That's very odd that it is taking so long. Honestly, this feels more like your TA is gumming up the works, and not NCL. Smells like shenanigans to me. Edited June 27, 2022 by Named-Tawny 1 Link to comment Share on other sites More sharing options...
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