Fishfan0073 Posted August 9, 2022 #1 Share Posted August 9, 2022 So this is kinda good news bad news. Good news less than 20 days to good times, bad news is not sure we will be able to board the ship. I have completed everything on the Website including: passenger info, picture, and credit card. When I get to the last step it has my email address in where it says email ticket, but it is grayed out along with not being able to download our boarding pass. I know MSC has problems with their website but what is the solution to this problem. Do I have to call their awful customer service line? Please Helo Link to comment Share on other sites More sharing options...
HipHipOnAShip Posted August 9, 2022 #2 Share Posted August 9, 2022 Did you book directly or through a Travel Agent? If the latter, call them. If not, then you are going to have to call the dreaded customer dis-service reps. If you can't find someone helpful then say thanks and dial back until you can find someone who can help. Link to comment Share on other sites More sharing options...
AnA4ever Posted August 9, 2022 #3 Share Posted August 9, 2022 I had the same issue with the grayed out email step, but 2 days later i just got the E-tickets in my email. No phone calls or hassle. If you haven't gotten it within 10 days of travel then maybe I would start to worry. Unless there is another pressing need for why you need the E-tickets (finalizing airline travel or hotel) 1 Link to comment Share on other sites More sharing options...
Fishfan0073 Posted August 9, 2022 Author #4 Share Posted August 9, 2022 2 hours ago, AnA4ever said: I had the same issue with the grayed out email step, but 2 days later i just got the E-tickets in my email. No phone calls or hassle. If you haven't gotten it within 10 days of travel then maybe I would start to worry. Unless there is another pressing need for why you need the E-tickets (finalizing airline travel or hotel) No pressing need other than my own OCD for being over prepared. Link to comment Share on other sites More sharing options...
ferretktf Posted August 9, 2022 #5 Share Posted August 9, 2022 The two most common reasons for this are if you booked through a TA 1: the TA has not passed your insurance details to MSC (90% probability) 2: your payment is still sitting in escrow and has not been passed to MSC (9% probability) Link to comment Share on other sites More sharing options...
publicpersona Posted August 9, 2022 #6 Share Posted August 9, 2022 1 hour ago, Fishfan0073 said: No pressing need other than my own OCD for being over prepared. For what it's worth, I am on the same cruise as you and my e-ticket has been available. So just to make sure, you have all green check marks like this? Also, I don't think waiting for insurance details has anything to do with it since you are U.S. sailing out of U.S. Link to comment Share on other sites More sharing options...
Rare Hlitner Posted August 9, 2022 #7 Share Posted August 9, 2022 1 hour ago, ferretktf said: The two most common reasons for this are if you booked through a TA 1: the TA has not passed your insurance details to MSC (90% probability) 2: your payment is still sitting in escrow and has not been passed to MSC (9% probability) There are no insurance issues on sailings from US Ports. The insurance requirements were dropped (for Americans) some time ago. As to payments, it is somewhat different here in the USA where cruise payments are seldom held in any kind of escrow. Booking direct or through a cruise agent, the payment will flow through to the cruise line within hours (sometimes instantly). If I were the OP I would make the phone call to either MSC or the cruise/travel agent. Hank 1 Link to comment Share on other sites More sharing options...
ferretktf Posted August 9, 2022 #8 Share Posted August 9, 2022 Apologies, I didn’t see the US part. On the uk forums this question comes up 50 times a day, hence being 99% certain of the answer. fortunately I left myself that 1% margin to save my blushes! 1 Link to comment Share on other sites More sharing options...
wdowns9 Posted August 10, 2022 #9 Share Posted August 10, 2022 13 hours ago, Fishfan0073 said: So this is kinda good news bad news. Good news less than 20 days to good times, bad news is not sure we will be able to board the ship. I have completed everything on the Website including: passenger info, picture, and credit card. When I get to the last step it has my email address in where it says email ticket, but it is grayed out along with not being able to download our boarding pass. I know MSC has problems with their website but what is the solution to this problem. Do I have to call their awful customer service line? Please Helo Within 20days, leaving on the 28th and next to each of our name is Edit Info and documents are not available, going to have to call Customer Service Roulette in the morning to check Link to comment Share on other sites More sharing options...
wdowns9 Posted August 10, 2022 #10 Share Posted August 10, 2022 Resolved: had to call the Casion Dept 844-672-7529, they had to do something on their end to finish the booking then my e-tickets arrived Link to comment Share on other sites More sharing options...
GonzoWCS Posted August 10, 2022 #11 Share Posted August 10, 2022 52 minutes ago, wdowns9 said: Resolved: had to call the Casion Dept 844-672-7529, they had to do something on their end to finish the booking then my e-tickets arrived Great news! Cheers Link to comment Share on other sites More sharing options...
Fishfan0073 Posted August 13, 2022 Author #12 Share Posted August 13, 2022 On 8/9/2022 at 4:46 PM, publicpersona said: For what it's worth, I am on the same cruise as you and my e-ticket has been available. So just to make sure, you have all green check marks like this? Also, I don't think waiting for insurance details has anything to do with it since you are U.S. sailing out of U.S. I do believe that all my information has been entered and accepted. I have all of those check marks accept the one that says total amount has been paid, but I paid the full amount of the cruise and insurance when I booked over 60 days ago. I did book with my Vegas rewards and spoke with MSC directly and paid them directly. I guess I will be making the dreaded phone call and pray I get someone that can help me. Wish me luck 1 Link to comment Share on other sites More sharing options...
Fishfan0073 Posted August 13, 2022 Author #13 Share Posted August 13, 2022 I have placed a call to the person that I spoke with at MSC when booking the cruise. They have always been helpful and responsive. Praying this continues and we get this handled. I will keep you all posted Link to comment Share on other sites More sharing options...
sammee Posted August 13, 2022 #14 Share Posted August 13, 2022 34 minutes ago, Fishfan0073 said: I do believe that all my information has been entered and accepted. I have all of those check marks accept the one that says total amount has been paid, but I paid the full amount of the cruise and insurance when I booked over 60 days ago. I did book with my Vegas rewards and spoke with MSC directly and paid them directly. I guess I will be making the dreaded phone call and pray I get someone that can help me. Wish me luck Mine was missing the pay line too. I paid everything at time of booking. I called them, and they pushed my docs through the email. 1 Link to comment Share on other sites More sharing options...
Fishfan0073 Posted August 15, 2022 Author #15 Share Posted August 15, 2022 Good news, cruise tickets now in hand. Now we just need a way to make the clock move quicker. 12 days and counting Link to comment Share on other sites More sharing options...
MacCruising2018 Posted August 16, 2022 #16 Share Posted August 16, 2022 12 hours ago, Fishfan0073 said: Good news, cruise tickets now in hand. Now we just need a way to make the clock move quicker. 12 days and counting Thank you for posting this. I've just logged on and am having the same issue - will call the dreaded customer service line tomorrow. Hopefully we can get this resolved as easily as you did. 😳 Link to comment Share on other sites More sharing options...
Fishfan0073 Posted August 17, 2022 Author #17 Share Posted August 17, 2022 On 8/15/2022 at 10:19 PM, MacCruising2018 said: Thank you for posting this. I've just logged on and am having the same issue - will call the dreaded customer service line tomorrow. Hopefully we can get this resolved as easily as you did. 😳 Hope things worked out for you. Link to comment Share on other sites More sharing options...
ddlb Posted August 18, 2022 #18 Share Posted August 18, 2022 A couple days ago I couldn’t print my eTicket using my laptop. I used the MCS for me app and got the option to download the PDF of your eTicket which I then printed. It’s not necessary to have uploaded a picture of yourself or your credit card information either. Link to comment Share on other sites More sharing options...
MacCruising2018 Posted August 18, 2022 #19 Share Posted August 18, 2022 On 8/17/2022 at 9:16 AM, Fishfan0073 said: Hope things worked out for you. As a follow up, I spoke with customer service and they did something on their end and emailed the tickets to me right away. Link to comment Share on other sites More sharing options...
Fishfan0073 Posted August 19, 2022 Author #20 Share Posted August 19, 2022 On 8/18/2022 at 12:01 PM, MacCruising2018 said: As a follow up, I spoke with customer service and they did something on their end and emailed the tickets to me right away. Enjoy your cruise Link to comment Share on other sites More sharing options...
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