Tas353 Posted August 12, 2022 #1 Share Posted August 12, 2022 What is the best way to let Viking know about an issue with a cruise. Thanks! Link to comment Share on other sites More sharing options...
TayanaLorna Posted August 12, 2022 #2 Share Posted August 12, 2022 10 minutes ago, Tas353 said: What is the best way to let Viking know about an issue with a cruise. Thanks! Email tellus@vikingcruises.com I have sent very detailed emails regarding different issues but from home - not while on a cruise. Link to comment Share on other sites More sharing options...
Tas353 Posted August 12, 2022 Author #3 Share Posted August 12, 2022 Thank you. I’ll do that. Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted August 12, 2022 #4 Share Posted August 12, 2022 If you’re on a cruise, stop by the GM’s office if you have not gotten satisfaction after discussing with other department heads. 2 Link to comment Share on other sites More sharing options...
Jjg34219 Posted August 12, 2022 #5 Share Posted August 12, 2022 We just finished our Alaska cruise. We filled out a survey mid cruise and pointed out two minor areas that we felt could be improved/addressed in the World Cafe. Two days later a Mgr sought us out in the World Cafe to discuss 4 Link to comment Share on other sites More sharing options...
Rare molymoo Posted August 12, 2022 #6 Share Posted August 12, 2022 8 hours ago, Jjg34219 said: We just finished our Alaska cruise. We filled out a survey mid cruise and pointed out two minor areas that we felt could be improved/addressed in the World Cafe. Two days later a Mgr sought us out in the World Cafe to discuss Interesting! We have completed several mid-cruise surveys but never had any sort of response. Glad they are paying attention. Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted August 12, 2022 #7 Share Posted August 12, 2022 1 hour ago, molymoo said: Interesting! We have completed several mid-cruise surveys but never had any sort of response. Glad they are paying attention. Did you have any specific negative comments? We had a similar experience to JjG when we mentioned an issue on the survey. Link to comment Share on other sites More sharing options...
Haworth Posted August 12, 2022 #8 Share Posted August 12, 2022 10 hours ago, Jjg34219 said: We just finished our Alaska cruise. We filled out a survey mid cruise and pointed out two minor areas that we felt could be improved/addressed in the World Cafe. Two days later a Mgr sought us out in the World Cafe to discuss We had the same, we were dining in Manfredis and the executive chef came to see us about an issue we raised about the pool grill, it was a simple point about where they were cooking the vegetarian burgers, great service. Link to comment Share on other sites More sharing options...
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