Homestyle Posted August 13, 2022 #1 Share Posted August 13, 2022 We have an invoice showing with PROMO code YVJ8-BEVCLINGRAT7. Please can you tell me what the full entitlement includes. I am aware that it includes a Classic Beverage Package, but what else? Many thanks Link to comment Share on other sites More sharing options...
bye-seaya Posted August 13, 2022 #2 Share Posted August 13, 2022 Hi! You are correct BEVCL = classic beverage package. IN= internet and GRAT= gratuities. I’m guessing the number 7 may represent 7 day sailing, but that’s just a guess. I’m not sure what YVJ8 means but probably others will be able to help decipher. So you will have some nice perks to enhance your cruise. 😀🛳 Enjoy! 1 Link to comment Share on other sites More sharing options...
RTShaker Posted August 13, 2022 #3 Share Posted August 13, 2022 2 hours ago, bye-seaya said: Hi! You are correct BEVCL = classic beverage package. IN= internet and GRAT= gratuities. I’m guessing the number 7 may represent 7 day sailing, but that’s just a guess. I’m not sure what YVJ8 means but probably others will be able to help decipher. So you will have some nice perks to enhance your cruise. 😀🛳 Enjoy! Classic beverage package including gratuities. The IN means including. Internet is listed on a separate line as shown from my sailing. Yes, the 7 is the number of nights. TXY3-SURFCHG 15 Link to comment Share on other sites More sharing options...
Homestyle Posted August 14, 2022 Author #4 Share Posted August 14, 2022 The main point was, I have come home and double checked as I sure we had drinks, WiFi and Grats. On thes ship they said no, called shoresidea and they said no. Now I will have to try and reclai the Auto Grats added to our onboard account and charged rto my credit card. Thank you. Just came off the Eclipse, originally booked and lifted and shifted twice due to Celebrity cancellations. Challenged it at guest services and was charged daily grants on room account. Called through to celebrity HQ and was told not included. Have now paid on check out. Will email/call to get a refund or do a charge back through Amex I suppose. Link to comment Share on other sites More sharing options...
Barwick Cruiser Posted August 14, 2022 #5 Share Posted August 14, 2022 Think you might be misunderstanding the gratuities in your promo code…that’s the gratuities on your classic bev package, not the gratuities for room steward and dining staff which was charged to your cabin account. Link to comment Share on other sites More sharing options...
wrk2cruise Posted August 14, 2022 #6 Share Posted August 14, 2022 Sounds like the ship was saying they didn't have AI and their invoice says they did. Always have a copy of your invoice available when boarding the ship. I keep all things relevant to the sailing in an email folder on the server so I can access from my phone. 1 Link to comment Share on other sites More sharing options...
Rare DCPIV Posted August 14, 2022 #7 Share Posted August 14, 2022 1 hour ago, Homestyle said: The main point was, I have come home and double checked as I sure we had drinks, WiFi and Grats. On thes ship they said no, called shoresidea and they said no. Now I will have to try and reclai the Auto Grats added to our onboard account and charged rto my credit card. Thank you. Just came off the Eclipse, originally booked and lifted and shifted twice due to Celebrity cancellations. Challenged it at guest services and was charged daily grants on room account. Called through to celebrity HQ and was told not included. Have now paid on check out. Will email/call to get a refund or do a charge back through Amex I suppose. I agree with @Barwick Cruiser. The gratuities "included" are not the "Auto Grats" you're talking about. 1 Link to comment Share on other sites More sharing options...
Homestyle Posted August 14, 2022 Author #8 Share Posted August 14, 2022 But if you have an Always Included rate, I shouldnt them be charged the Auto Grats, as I have already pre paid them in the cruise fare. ATM, I have paid for them twice 😞 Link to comment Share on other sites More sharing options...
wrk2cruise Posted August 14, 2022 #9 Share Posted August 14, 2022 Did you have drink and wifi packages? Under promos on the invoice is Always Included listed? Link to comment Share on other sites More sharing options...
cdn_tbird Posted August 14, 2022 #10 Share Posted August 14, 2022 Unfortunately your situation is exactly why I always ask for the Guest Copy from X. Any chance you have yours, not just the invoice? It will contain two line items for each item included in your fare. This is a copy & paste from our Guest Copy for an upcoming cruise. The first line item shows the billed amount for the item and the next line shows a credit for that amount. I have no idea why "Gratuities" isn't in some cryptic code like all the other line items. Gratuities TCI9-GRAT DLX 7N TCO4-BEVPRINGRAT7 TCO3-PROMO2P 7N YVY2-INTERNETCHG YVY3-INTERNETSAV I know on previous cruises the daily gratuity would show up on the account but it would always net out so that at the very end the only balance left would be for any souvenirs we purchased. If you don't have it, I would see if you could get it from X. Without it I'm not sure how successful you'll be arguing it with X or even trying the chargeback route with your CC company. Best of luck. 1 Link to comment Share on other sites More sharing options...
Altamar Posted August 16, 2022 #11 Share Posted August 16, 2022 Does bevpringrats8 mean premium beverage package with gratuity? Thanks Link to comment Share on other sites More sharing options...
dreamer321 Posted August 16, 2022 #12 Share Posted August 16, 2022 Yes Premium beverage package for 8 nights. Link to comment Share on other sites More sharing options...
Altamar Posted August 16, 2022 #13 Share Posted August 16, 2022 Thanks dreamer👍🏻 Link to comment Share on other sites More sharing options...
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