kywildcatfanone Posted August 19, 2022 #51 Share Posted August 19, 2022 39 minutes ago, John99 said: What was the email address used? I used the ones mentioned earlier. Your message to japagett@carnival.com has been blocked. See technical details below for more information. Delivery has failed to these recipients or groups: jaswartz@hagroup.com The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your email admin. 1 Link to comment Share on other sites More sharing options...
dog Posted August 23, 2022 #52 Share Posted August 23, 2022 On 8/19/2022 at 6:55 AM, dog said: My issues over past couple of weeks: - 4 bookings. 3 worked fine on website/ app 4 th booking was added to website, I could not open/ was not able to add it to app printed luggage tags for most recent cruise, but tags were for the 4 th cruise that I could not access on website sent photo of next years tags to support & 2 emails fixed everything without me doing anything today- a cancelled cruise is also in the app, but not on the website. They clearly had to do fix on their part. I never change my log in or delete things myself. On 8/19/2022 at 10:34 AM, dog said: I emailed: AskOceanMedallion@carnival.com They added these contact numbers for additional support: US- 800-774-6237 UK- 0344-3388-663 AU- 132488 within AU I had issues with both app & website, not log in problem. See above. This worked for me. They only emailed me back once but fixed both websites and app issues within 10 days. Link to comment Share on other sites More sharing options...
Kay S Posted August 23, 2022 Author #53 Share Posted August 23, 2022 Answer du jour: it works on our end. Gee thanks. Now it would be nice if it worked on my end. I am not booking a cruise until they sort this mess out. I guess they don't want me to use my FCC. Link to comment Share on other sites More sharing options...
Kay S Posted August 23, 2022 Author #54 Share Posted August 23, 2022 On 8/19/2022 at 8:03 AM, kywildcatfanone said: My email to padgett and swartz both bounced to me. Cowards know they have angered too many people. Link to comment Share on other sites More sharing options...
dog Posted August 25, 2022 #55 Share Posted August 25, 2022 On 8/19/2022 at 10:34 AM, dog said: I emailed: AskOceanMedallion@carnival.com They added these contact numbers for additional support: US- 800-774-6237 UK- 0344-3388-663 AU- 132488 within AU I had issues with both app & website, not log in problem. See above. Try contacting support if having app/ website problems. Link to comment Share on other sites More sharing options...
kitty2264 Posted August 25, 2022 #56 Share Posted August 25, 2022 Tech support simply is giving me lip service that they are working on it and I should try logging in again every few days. That is utter nonsense! Today after waiting 35 minutes on hold I was transferred to a group to help me with Ocean Ready or Dining reservations, obviously not tech support. She obviously was no help so then sent me back to a another queue where I had to explain it all again. This time I was told they were working on the problem. The tech guy then told me they had run a software update last night to fix the issue. He thought they had helped some people because they had received fewer complaints today. "What a way to gauge you customer service" Link to comment Share on other sites More sharing options...
PurpleTraveller Posted August 25, 2022 #57 Share Posted August 25, 2022 21 minutes ago, kitty2264 said: The tech guy then told me they had run a software update last night to fix the issue. He thought they had helped some people because they had received fewer complaints today. "What a way to gauge you customer service" Or maybe many people are just giving up because they are sick and tired of ringing and getting nowhere or emailing and getting no response! I have rung numerous times to get "try again later" and emailed but received no reply. At this stage I have given up and I will not waste any more of my time trying to resolve this issue. Link to comment Share on other sites More sharing options...
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