JandKCruisers Posted August 14, 2022 #1 Share Posted August 14, 2022 I paid off the Balance due for world cruise last week and received an email from Princess titled "SHORTFALL NOTICE" and a balance due is Zero. Does anyone know what this means? I contacted my Princess TA and also the Princess Live Chat and was told they didn't know what this means but that I have paid the balance due. I am nervous that my reservation might get cancelled and I have tried to do the world cruise for 3 years. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted August 14, 2022 #2 Share Posted August 14, 2022 6 minutes ago, JandKCruisers said: I paid off the Balance due for world cruise last week and received an email from Princess titled "SHORTFALL NOTICE" and a balance due is Zero. Does anyone know what this means? I contacted my Princess TA and also the Princess Live Chat and was told they didn't know what this means but that I have paid the balance due. I am nervous that my reservation might get cancelled and I have tried to do the world cruise for 3 years. Very odd. That’s a law term and I haven’t heard it used by cruise lines. Could it have been sent in error by their accounting team? Check the roll call, see if others received it. I wouldn’t worry, you’re paid in full and your TA can verify that. They could also call PCL and tell them to clarify. 2 Link to comment Share on other sites More sharing options...
JandKCruisers Posted August 14, 2022 Author #3 Share Posted August 14, 2022 12 minutes ago, PacnGoNow said: Very odd. That’s a law term and I haven’t heard it used by cruise lines. Could it have been sent in error by their accounting team? Check the roll call, see if others received it. I wouldn’t worry, you’re paid in full and your TA can verify that. They could also call PCL and tell them to clarify. Yes, another passenger had the same email as I did and can't get an answer either. 1 Link to comment Share on other sites More sharing options...
dog Posted August 14, 2022 #4 Share Posted August 14, 2022 I have had this message when paid in full. You have already called to confirm your booking and payment. My advice is to check your booking on website & app frequently for changes. Link to comment Share on other sites More sharing options...
JandKCruisers Posted August 14, 2022 Author #5 Share Posted August 14, 2022 Just now, dog said: I have had this message when paid in full. You have already called to confirm your booking and payment. My advice is to check your booking on website & app frequently for changes. Thanks! I am checking all every day. 1 Link to comment Share on other sites More sharing options...
Rare donswife Posted August 14, 2022 #6 Share Posted August 14, 2022 I would also recommend taking a photo of the computer screen that shows paid in full, just in case there is a problem later. I got a shortfall notice because the CVP department rebooked my canceled Diamond cruise, but another department has to apply the price protection and make the balance go away. 2 Link to comment Share on other sites More sharing options...
JandKCruisers Posted August 14, 2022 Author #7 Share Posted August 14, 2022 2 minutes ago, donswife said: I would also recommend taking a photo of the computer screen that shows paid in full, just in case there is a problem later. I got a shortfall notice because the CVP department rebooked my canceled Diamond cruise, but another department has to apply the price protection and make the balance go away. Thanks! Link to comment Share on other sites More sharing options...
1emerald1 Posted August 14, 2022 #8 Share Posted August 14, 2022 I also had this happen to me and my CVP told me to ignore it. Eventually it went away. 1 Link to comment Share on other sites More sharing options...
JandKCruisers Posted August 14, 2022 Author #9 Share Posted August 14, 2022 Just now, 1emerald1 said: I also had this happen to me and my CVP told me to ignore it. Eventually it went away. Thanks! 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now