Final bill credit not received.

[Tillylovesseabourn]

After having returned two weeks ago from a short cruise on QV where I found myself in credit on my final bill, I am yet to receive this on my credit card. I was incorrectly charged for auto tips after asking for them to be removed, twice, and in the meantime i paid my bill in cash. Leaving a credit of around $150. I was told by the pursers office this would go on to my card,but it hasnt yet. Does anyone have experience of this, or know who I should contact to get said credit. Many thanks.

[PORT ROYAL]

1 hour ago, Tillylovesseabourn said:

After having returned two weeks ago from a short cruise on QV where I found myself in credit on my final bill, I am yet to receive this on my credit card. I was incorrectly charged for auto tips after asking for them to be removed, twice, and in the meantime i paid my bill in cash. Leaving a credit of around $150. I was told by the pursers office this would go on to my card,but it hasnt yet. Does anyone have experience of this, or know who I should contact to get said credit. Many thanks.

Executive.Correspondence@carnivalukgroup.com
 

Lay out the complaint in detail, say one is unhappy, but it could be a genuine error.

[Tillylovesseabourn]

Many thanks.