Jacqueline Posted September 29, 2022 #1 Share Posted September 29, 2022 I am booked in the Queens grill for an upcoming 13 day voyage. I was surprised to get a phone call today from a real person offering to help me with any special requests, appointments, things I might need or want for my cabin, dining reservations, spa reservations, etc. Debbie is ending. Me an email with information and her phone number for anything that might come up should I need assistance. She reminded me of the dates to do/check on stuff, also. Really makes me excited for the cruise! 1 Link to comment Share on other sites More sharing options...
Bell Boy Posted September 29, 2022 #2 Share Posted September 29, 2022 Well that's Cunard 'North America Brand' for you- well done to Debbie who is being pro active .I hope you remember to mention her in your final survey . Time UK Carnival House chivvied them selves up .😉 Link to comment Share on other sites More sharing options...
Rare Jack E Dawson Posted September 29, 2022 #3 Share Posted September 29, 2022 6 hours ago, Jacqueline said: I am booked in the Queens grill for an upcoming 13 day voyage. I was surprised to get a phone call today from a real person offering to help me with any special requests, appointments, things I might need or want for my cabin, dining reservations, spa reservations, etc. Debbie is ending. Me an email with information and her phone number for anything that might come up should I need assistance. She reminded me of the dates to do/check on stuff, also. Really makes me excited for the cruise! Thank you for sharing Jacqueline and well done Cunard/Debbie. I keep thinking that we should do QG in the future and this only adds to the desire to do so. I hope you will share your cruise experience with us Jacqueline. Jack Link to comment Share on other sites More sharing options...
Rare groryjm Posted September 30, 2022 #4 Share Posted September 30, 2022 We cruise regularly with Celebrity and when in an upper suite (comparable to Q1 and Q2), even in the UK , we recive a phone call upto four weeks before from the shoreside team. This is to check for any dinning reservations, spa bookings, confirm spirits for bar setup, requests for mini fridge and any special requirements. In Celebrity's other suites (comparable to Q3 to Q6) some times one would get a phone call but more usually just an email. Our first Cunard experience is in 10 days time on QV in a Q2 and we have had no comunication prior to our cruise other than the usual I expect all passengers have by email. It is nice to hear that Cunard are catching up. Link to comment Share on other sites More sharing options...
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