Difficulty trying to book spa treatments

[Valpacino]

Hi Everyone,

 

I am trying to book spa treatments for our upcoming cruise on the Beyond for 11/13/22.  When I go in to my account on the celebrity website, this is what it says as per the image below.  Any ideas? I have onboard credit to use which I'd like to use for some spa treatments.

 

Any help from the community is always appreciated!

 

 

[cw2go]

Try booking under your account in cruise planner on a computer, the app is always wonky! 

[deliver42]

You can book anything on the Beyond. My wife has her salon booked for day 3 for $48.00 and change.

[CHEZMARYLOU]

As @cw2gosaid, book on the computer under your account.  I booked 4 appointments with no issues.

 

[Valpacino]

Thank you everyone for your input.  To explain further what we were trying to accomplish.  It was my friend & I trying to book 2 reservations in the spa so we could go together one day & leave our DH around the pool.  My friend wanted to pay for both appointments from her onboard credit as I had already paid for a specialty dinner from mine for the 4 of us so by doing this we would even things up across our 2 reservations.

 

We logged into our accounts on the computer last night but it would not allow my friend to add me as a guest to the spa appointment.  It kept saying I did not exist as a reservation despite me having received this week my check in email so that's a bit concerning!  We ended up calling the Retreat Guest Services number.  Phone was answered in a timely fashion by a pleasant customer service rep.  However it took her an hour on the phone to book 2 appointments under 2 reservation names from 1 account.  Why I do not know.  She kept having to put us on hold whilst she went off & checked something.  We did get there in the end but it was a little tiresome to say the least. 

 

I hope Celebrity reads these experiences so they can make the apps & booking process in our accounts better.  The service once you are on board is stellar in our past experience.  It just seems to fall a bit short sometimes before you board.  JMO.

 

Thanks again for everyone who answered my question - these boards are a great source of info for guests that are a little less seasoned on the ways of Celebrity ......

[canderson]

Strange.  Never an issue here.

 

I linked our two cabin reservations online early on.  I can book any spa event for any of the four of us in the two cabins.  Both accounts/cabins show up when I view our reservation.

 

If I were to do so from my cabin account, it would be charged to my OBC or credit card regardless of which of the four of us I selected from the list, and all four are on each list.  Whose account gets charged is simply a matter of which reservation you select at the start when you select "Plan my cruise".