NCL shareholder credit.

[jonthomas]

So I have received notification from NCL that they have given me the OBCs, but I dont see it in my cruise account and therefore cant use it to secure tours.

 

Whats to be done next? Yes talked to an O rep. They dont seem to know how to make that happen. They keep repeating to send in the form and add the reservation number of the cruise to apply it to. Done that but nothing in the account.

 

Anyone know how to solve this?

[jonthomas]

I think I have the answer to my own question.

 

Not all SBCs are treated the same. The NCL , SBCs only appear once you are on the ship. Can be used only on the ship. By then the tours you wish to book may be gone. Too bad it is like that. 

[LHT28]

Just book the tours you want now  then onboard ask Destinations services to use the SBC  to pay for them

or use the SBC for something else

 

[jonthomas]

I have booked them now. Will Destinations credit my Visa when I sub the SBCs for it?

[susiesan]

I sent Oceania an email asking about the shareholder credit, they replied that it would be in my account once I board the ship. I am taking a copy of this email with me in case the $100 is not there.

[davencl]

Shareholder credit has always shown up in my account summary but is not usable until on the ship. 

[jonthomas]

Thank you, I now have my answer, but LHT said to talk to Destinations and reverse the charges for booked tours at home,   use the SBCs instead of paying with Visa. Not sure how you would do that. 

[jonthomas]

By the time we are on the ship, the tours we want may be gone. Then having the SBCs is not as useful. Paying for tours is the number one reason to have SBCs for us. 

[LHT28]

1 hour ago, jonthomas said:

I have booked them now. Will Destinations credit my Visa when I sub the SBCs for it?

probably not  you will get  a cash refund on the last full day of the cruise for any refundable  credit left

[LHT28]

45 minutes ago, jonthomas said:

Thank you, I now have my answer, but LHT said to talk to Destinations and reverse the charges for booked tours at home,   use the SBCs instead of paying with Visa. Not sure how you would do that. 

You have to pay for them via CC at the time of booking

 If you cannot afford to prepay then wait & see if they are still available

JMO

 

[Robjame]

1 hour ago, davencl said:

Shareholder credit has always shown up in my account summary but is not usable until on the ship

Within the past 2 months I had my shareholder credit appear on my booked cruise on the Oceania website and I have used it subsequently for La Reserve reservations. 
‘Cruise December - January 2022

[jonthomas]

where does it appear on the booked cruise? We have 250 for a cruise for Nov 19, next week and there is nothing in the account.....

[redraider1966]

4 minutes ago, jonthomas said:

where does it appear on the booked cruise? We have 250 for a cruise for Nov 19, next week and there is nothing in the account.....

For a cruise departing on December 28, 2022, our Shareholder Benefit of $250 appeared in our account less than a week after we emailed the required paperwork in early October.

[jonthomas]

Where does it appear in the account? IN the cart? We have nothing there. Tried to book a tour, says your cart is empty. I have the O letter and the TAs letter saying we have 250 but nothing in the account. O rep says , some SBCs only appear once you are ON the cruise. 

 

Seems this differs from client to client. Not consistent. 

[Robjame]

6 minutes ago, jonthomas said:

where does it appear on the booked cruise? We have 250 for a cruise for Nov 19, next week and there is nothing in the account.....

When I click on My Account. > next cruise comes up and it shows right beside the Booking Number as Total Shipboard Credits 

It may show up elsewhere but I didn’t look elsewhere.  
 

I will try to grab a screenshot.

[Robjame]

[jonthomas]

Yes we have that for other cruises where we got  300 OBC for booking within the 30 day rule, but NOTHING for the NCL shareholder benefit. The O rep says it is added only after you are on the ship.

 

Thank  you for your efforts, it is much appreciated. But as you can see, NCL is inconsistent in doing this. We will see if anyone else posts anything. 

[Robjame]

Shows up in several other places in the Booking and is listed as “Complimentary Shipboard Credit”. This is our first time for shareholder credit so don’t know if that is the typical description.

[jonthomas]

This is our first time as well. You only got 252 CAD from them, but it is 250 US, for 22 days....for 14 days it is only 100. 

 

Well we will have to bring with us the confirmation in writing, or we will have a tough time getting it.

 

Leaving on Nov 16, this wed, allowing 2 extra days to get there. Have been watching the planes at Pearson. They have been consistently late by 2 hours. Awful. Yeah a whole other topic. 

[Robjame]

11 minutes ago, jonthomas said:

This is our first time as well. You only got 252 CAD from them, but it is 250 US, for 22 days....for 14 days it is only 100. 

One of my complaints as we have 2 booking numbers. One of them we were given the 250US. On the other they split it into two $100 US cause it was more advantageous to them . Our TA was so disgusted she made up the difference from her agency saying she would get it back from Oceania another way.

[LHT28]

40 minutes ago, Robjame said:

 

That is interesting that they would give you CAD  credit

 

[Robjame]

11 minutes ago, LHT28 said:

That is interesting that they would give you CAD  credit

We booked in CAD as there was an advantage at the time. That sticks you in CAD until you board when you can switch to USD. Obviously they want to avoid someone going back and forth according to the current rates.

[jonthomas]

6 minutes ago, Robjame said:

We booked in CAD as there was an advantage at the time. That sticks you in CAD until you board when you can switch to USD. Obviously they want to avoid someone going back and forth according to the current rates.

 

 

could you please email me?

 

johthomas100z at gmail dot com

 

yes it is 

 

johthomas100z at gmail dot com

[jonthomas]

Problem solved. I was lucky to get an O rep that got management involved and between them were able to add the SBC to both my cruises. 

 

Now I know that it needs to be in the cruise account to be able to use it for tours. 

[LHT28]

3 hours ago, Robjame said:

We booked in CAD as there was an advantage at the time. That sticks you in CAD until you board when you can switch to USD. Obviously they want to avoid someone going back and forth according to the current rates.

HMMM

I do not have the  stocks  but all the OBC  I get is in USD

I pay in CAD

Oh well   just seemed strange to me