Diamond + Internet Allowance off $25.99 off Plan

[nelblu]

I’ve sailed 3 times this year and did not notice that the allowance towards a package on my recent sails is $25.99 vs the $51.98.   Never noticed because I use the 1st 2 D+ free days and then purchase the balance days package. 
I’ve noticed this on the Allure August sail and Oasis October sail. 
When I sailed Anthem at Easter it’s listed as $51.98 towards a package. 
 

Any ideas as to why ?

 

Anthem vs Oasis

 

[Biker19]

6 minutes ago, nelblu said:

Any ideas as to why ?

The DL concierge decides how to edit that letter and they sometimes make mistakes - the perk is the same.

[nelblu]

1 hour ago, Biker19 said:

The DL concierge decides how to edit that letter and they sometimes make mistakes - the perk is the same.

Different ships and different concierge and made same mistake. 
 

You are correct only if $51.98 comes off the package. However, if only $25.99 then it’s a loss. 

[gumshoe958]

Looks like the concierge just cut and paste from the Diamond letter and overlooked the required edit for D+ … simple mistake.

[Biker19]

37 minutes ago, nelblu said:

However, if only $25.99 then it’s a loss. 

To my knowledge no D+ has ever reported getting only $25.99 off when buying Voom - the letter has a simple mistake.

[BND]

We just got off Jewel and it was $51.98.  What's more important than the letter is what actually appears when you go online to purchase.

[nelblu]

5 minutes ago, Biker19 said:

To my knowledge no D+ has ever reported getting only $25.99 off when buying Voom - the letter has a simple mistake.

I’ll see what it states when I board Oasis this Sunday.  If same error, I’ll bring it up.