pennib Posted January 8, 2023 #1 Share Posted January 8, 2023 First, I apologise if this has been covered in recent posts but I cannot find the post I want. On Friday 16 December 2022 DH and I were over 4 hours delayed leaving Manchester airport on TUI’s flight to Barbados to join Britannia . This was on top of a delay while we were held at the flight departure gate for over a hour because they were short of blankets and cushions for the flight ( I kid you not). Various excuses for the late departure were put forward by the Captain but the bottom line is that we were over 12 hours in our plane seats. I could hardly stand when we struggled off the plane. What rights do we have for claiming compensation? Is this something we can do ourselves? Is there a claim form to use? As I said, sorry if this is digging up a previous post but I do hope that someone can give us some guidance. Link to comment Share on other sites More sharing options...
arlowood Posted January 8, 2023 #2 Share Posted January 8, 2023 Seems your claim should be directly with TUI and you should be eligible for £520pp according to the Citizens Advice website https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/ Link to comment Share on other sites More sharing options...
wowzz Posted January 8, 2023 #3 Share Posted January 8, 2023 According to another well known soccial media site, compensation payments are already being received for this flight. Link to comment Share on other sites More sharing options...
Bazrat Posted January 8, 2023 #4 Share Posted January 8, 2023 TUI are your first port of call but they make it extremely difficult we ended up contacting them via twitter, after that payment was received. Link to comment Share on other sites More sharing options...
wowzz Posted January 8, 2023 #5 Share Posted January 8, 2023 According to the other forum, you claim using the online TUI claim form. Link to comment Share on other sites More sharing options...
pennib Posted January 8, 2023 Author #6 Share Posted January 8, 2023 Bazrat - can you tell me how they made it difficult. I presume you are referring to fb as the other social media site. Thanks Link to comment Share on other sites More sharing options...
thedriver23 Posted January 9, 2023 #7 Share Posted January 9, 2023 Smilehttps://www.tui.co.uk/destinations/contact-us/flight-delays is the link - if it allows it. Link to comment Share on other sites More sharing options...
pennib Posted January 9, 2023 Author #8 Share Posted January 9, 2023 Thanks Link to comment Share on other sites More sharing options...
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