itsnowjoke Posted February 25, 2023 #1 Share Posted February 25, 2023 I need to follow-up here. A month ago I had written how I was a bit chagrined because RCCL would let me change my cruise date to a different ship a week earlier to cruise with friends. I was upset that I was promised a phone call, and my written request hadn't been responded to. In giving credit where credit is due, RCCL came through with flying colors! - It did take them three weeks though, lol. And they were extremely generous to give me an upgrade to a suite many classes above what I had paid for, so I am ecstatic! There were many naysayers to my original post who had dissed me for claiming I'm a Diamond status member. The RCCL rep that I talked to said that my continued loyalty and status -and the fact that our group had booked so many cabins- had made all of the difference in the world in making the decision easy for them. My recent island trip using a major hotel chain was also greatly elevated due to my status, I seriously don't know why some folks have a problem with it. The status is an earned benefit. Thank you RCCL, I'm looking forward to the cruise! 7 1 Link to comment Share on other sites More sharing options...
long4acruise Posted February 25, 2023 #2 Share Posted February 25, 2023 @itsnowjoke Wonderful news and happy you received a favorable solution! Enjoy the cruise. Link to comment Share on other sites More sharing options...
ymncruise Posted February 27, 2023 #3 Share Posted February 27, 2023 Glad it worked out. Have fun. Link to comment Share on other sites More sharing options...
Starry Eyes Posted February 27, 2023 #4 Share Posted February 27, 2023 Do not feed trolls 1 Link to comment Share on other sites More sharing options...
taglovestocruise Posted February 27, 2023 #5 Share Posted February 27, 2023 (edited) Edited February 27, 2023 by taglovestocruise Link to comment Share on other sites More sharing options...
Rare nimbex1970 Posted February 28, 2023 #6 Share Posted February 28, 2023 thank you for the follow up. Customer service is lacking in so many areas these days. It's great to hear that loyalty has it's rewards! Link to comment Share on other sites More sharing options...
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