dsprag5 Posted April 8, 2023 #1 Share Posted April 8, 2023 Hi Hope everyone is well! I just wanted to know if anyone else has had this before? A hour or so ago I booked a cruise-tour to Alaska - I selected Princess Plus at the point of search. If i select Princess Standard it doesn't even show a price, just says that fare isn't available. However on during the booking it mentioned nothing about picking a package and then in travel summary it mentions nothing about any drinks package/wifi/tips or anything like that. (In my cruise personaliser when I select the drinks package and tips it says I have to pay for them, rather then they are included) So have I booked a standard fare rather than a plus? Obviously I'll give them a call in the morning, was just wondering if anyone else had done something similar in the past and how it was resolved. I thought it was a bit too cheap to be a plus fare! Thanks! Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted April 8, 2023 #2 Share Posted April 8, 2023 You should have received (via email) a booking confirmation which should tell you exactly what was booked. Take a look at the PDF file that is attached... Oh...and welcome to Cruise Critic! Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted April 8, 2023 #3 Share Posted April 8, 2023 8 minutes ago, dsprag5 said: Hi Hope everyone is well! I just wanted to know if anyone else has had this before? A hour or so ago I booked a cruise-tour to Alaska - I selected Princess Plus at the point of search. If i select Princess Standard it doesn't even show a price, just says that fare isn't available. However on during the booking it mentioned nothing about picking a package and then in travel summary it mentions nothing about any drinks package/wifi/tips or anything like that. (In my cruise personaliser when I select the drinks package and tips it says I have to pay for them, rather then they are included) So have I booked a standard fare rather than a plus? Obviously I'll give them a call in the morning, was just wondering if anyone else had done something similar in the past and how it was resolved. I thought it was a bit too cheap to be a plus fare! Thanks! We cannot tell from your screenshot what you have booked. That shot is simply the first page which "gets you started" down the path towards booking. Selecting that button at the top is NOT where you actually choose "Plus" or "Premier"...but it should be very obvious (as in "in your face") a screen or two forward in the booking process. If you have actually booked you would had to have supplied credit card info or put it on "hold". If booked...you should get the email confirmation I spoke of above. Link to comment Share on other sites More sharing options...
dsprag5 Posted April 8, 2023 Author #4 Share Posted April 8, 2023 1 minute ago, Rick&Jeannie said: We cannot tell from your screenshot what you have booked. That shot is simply the first page which "gets you started" down the path towards booking. Selecting that button at the top is NOT where you actually choose "Plus" or "Premier"...but it should be very obvious (as in "in your face") a screen or two forward in the booking process. If you have actually booked you would had to have supplied credit card info or put it on "hold". If booked...you should get the email confirmation I spoke of above. I just attached that screenshot as it is the only bit in the process where it ever mentioned which package I was choosing. Thanks for letting me know that, I've just went through the process for a Caribbean cruise and after I pick which stateroom type I want it asks me if I want standard/plus/premier. This didn't happen when I booked the CruiseTour and still doesn't if I go to make another booking. I must have just booked a standard fare then - I will give them a call tomorrow to see if I can add it on. Thanks for your help! Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted April 8, 2023 #5 Share Posted April 8, 2023 I cannot *personally* speak to whether it can be added/upgraded but I'm pretty sure others have said that you can. FYI...with tomorrow being a holiday you *might* get better luck calling tonight. 2 Link to comment Share on other sites More sharing options...
jmcmo Posted April 8, 2023 #6 Share Posted April 8, 2023 I have been trying to compare prices as I have already booked Princess Plus fare on my booking. I'm not able to pull up the Princess Plus rate even when chosen beforehand. It automatically prices the standard fare. There must be a glitch somewhere. This has been happening for a couple of days. 2 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted April 9, 2023 #7 Share Posted April 9, 2023 2 hours ago, dsprag5 said: This didn't happen when I booked the CruiseTour.... Cruise Tours have always been handled a bit differently... Link to comment Share on other sites More sharing options...
Rare LACruiser88 Posted April 9, 2023 #8 Share Posted April 9, 2023 2 hours ago, jmcmo said: I have been trying to compare prices as I have already booked Princess Plus fare on my booking. I'm not able to pull up the Princess Plus rate even when chosen beforehand. It automatically prices the standard fare. There must be a glitch somewhere. This has been happening for a couple of days. Same here. Link to comment Share on other sites More sharing options...
Bemidji Ty Posted April 9, 2023 #9 Share Posted April 9, 2023 I booked an Alaska cruise on Princess a couple of days ago. We chose Princess Standard. When I access my booking, I get recommendations to upgrade to Princess Plus and also Princess Premier. Hope you can get the level you wish. If you have problems, I've been able to resolve them through the chat feature. Cheers. Link to comment Share on other sites More sharing options...
happy42cruise Posted April 9, 2023 #10 Share Posted April 9, 2023 You can also add the package onboard on the 1st (and possibly 2nd) day. Link to comment Share on other sites More sharing options...
Rare Jeter02 Posted April 9, 2023 #11 Share Posted April 9, 2023 If you log into your booking on the medallion app you have the ability to add the packages very easily. As well as online on the cruise personalizer. Link to comment Share on other sites More sharing options...
Rare flying boat Posted April 9, 2023 #12 Share Posted April 9, 2023 I also have had this happening. Link to comment Share on other sites More sharing options...
RickT Posted April 9, 2023 #13 Share Posted April 9, 2023 Using the Canadian version of the site I’ve experienced the same issue. I’ve searched for Princess Plus but noticed when I check that box the pricing does not change. When I get to the point of selecting a category the normal pop up asking if I want to upgrade to Premium does not appear and when I continue my booking there is no mention of the perks. I’ve reported this to their IT department and will be calling a vacation planner tomorrow. Huge glitch in the website. Link to comment Share on other sites More sharing options...
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