How close to sailing are you? How did you book (through a TA, CVP, directly on website)? If you have a TA or CVP I'd call them to see if they can get you moved to a different cabin. If not then I would use direct message on Insta or X with your booking information, and the Customer Solutions team should contact you directly to assist. The only other place you might contact would be the special assistance group to ask to be moved to a non-accessible cabin. Or once on board ask guest services if they have any availability. Hopefully you get an upgrade through bidding before you board.