WARNING If you're thinking about adding something to your reservation!

[PTC DAWG]

13 hours ago, Arizona Wildcat said:

Take a deep breath.  No need to shout. 

 

If your sister booked the reservation you pretty much cannot change it on line. 

You change prepay the gratuities after you board.  Simply go to Customer Relations desk with a credit card and pay them.

You also probably can buy/gift OBC on line that can be used to pay for the gratuities.

Exactly, done.  

[PTC DAWG]

11 hours ago, SRQbeachgirl said:

"

 

I do sometimes wonder why IT systems are rarely "glitchy" in the consumer's favor...

I have had more OBC given to me than was offered when I booked...more than once on Celebrity....

[Treasure Hunter]

How this post moved from the poor celebrity website to worker’s compensation I don’t know but the exact thing happened to me. Booked thru the casino for a Greek Island cruise. Three cabins ( kids and grandkids). Checking reservations I saw that my sons bed needed to be pushed together. As soon as I made the correction it said I owed $1800! I had paid in full two weeks before I called the casino on hold for 2 hours! Finally corrected. If that’s not a glitch I don’t know what is and poor customer service. We are going to wean ourself off Celebrity. It’s just dishonest. 

[LisaLeone]

3 hours ago, zitsky said:

You forgot to say they are living on bread and water.

 

If a waiter knocks your wine glass over or never comes back to check on you, how much would you tip them?

 

I just went to dinner this weekend.  I was getting frustrated with a waitress who was taking a long time to take our order.  When she came over she made a comment about her bad day.  I am not unsympathetic.  I considered giving her more than usual but in the end I tipped 18%.  I know, I am heartless.

A knocked over glass is, most likely, accidental. Neglectful service is, most likely, not. 
Whether or not you are heartless is not something I would surmise by an interaction on a    forum such as this, any more than it should be surmised that, just because I believe in tipping those who serve passengers, I think they are subsisting on bread and water. 
We have choices. You do you and I wish you well as you do it. Life is hard enough without kindness.

[zitsky]

4 minutes ago, LisaLeone said:

A knocked over glass is, most likely, accidental. Neglectful service is, most likely, not. 
Whether or not you are heartless is not something I would surmise by an interaction on a    forum such as this, any more than it should be surmised that, just because I believe in tipping those who serve passengers, I think they are subsisting on bread and water. 
We have choices. You do you and I wish you well as you do it. Life is hard enough without kindness.

 

I think it's great to be nice to everyone.  But not everyone has good intentions.

[Lastdance]

Good things happen when I have extra OBC added for owning stock.  I guess that and my cruises help me forget about the time I spend on the phone and other inconveniences; however, my TA is always assisting me with whatever I need too.  Yes, one has to be very careful with everything, reading the fine details and always checking/printing/saving hardcopies, as it is the way of the world.  Additionally, good things do happen if you are open to them.  IT has never been a strong point and things do happen, but I am glad the OP has everything corrected, sharing the experience to warn others.⚠️