Princess casino booking keeps getting canceled. Are all cruise lines like this?

[hoadred]

I've called Princess casino reservations several times to redeem a free cruise offer and the reservation keeps getting canceled because they don't pay the balance in time! Any recommendations on where to call to get this fixed? And are all the cruise casinos this inept? Hoping some are better because I'm about to give up on Princess. 

[memoak]

2 hours ago, hoadred said:

I've called Princess casino reservations several times to redeem a free cruise offer and the reservation keeps getting canceled because they don't pay the balance in time! Any recommendations on where to call to get this fixed? And are all the cruise casinos this inept? Hoping some are better because I'm about to give up on Princess. 

We do 2-3 casino comp cruises a year and have never had one canceled. Sometimes we might get an email threatening cancels but it never happens. Yes these are all on Princess 

[NRWPA]

I'm the same - they don't pay until about a week before the cruise and I've received the threatening emails, but never have I had a casino booking canceled because of non-payment

[Sprocket]

My recent cruises all show paid in full at the time of booking.  This has only started happening recently and it is a huge stress reliever for someone who had their first Princess comped cruise cancelled for non payment.  If it wasn't paid at time of booking I followed up frequently and if it went to 7 days I politely insisted they make final payment.