Does Celebrity's "Call me back" think work?

[rodndonna]

Trying to book a cruise using FCD which requires calling in. When I clicked the on-line phone thing it gives the option of giving your phone number for a call back which I have done and am now waiting.

 

It has been about 45 minutes ... so starting to wonder ... and getting a little nervous that the function may not be functional.

 

Can anyone confirm that "call back: is actually a feature that works so I know I'm not waiting needlessly?

 

[rodndonna]

47 minutes ago, rodndonna said:

Trying to book a cruise using FCD which requires calling in. When I clicked the on-line phone thing it gives the option of giving your phone number for a call back which I have done and am now waiting.

 

It has been about 45 minutes ... so starting to wonder ... and getting a little nervous that the function may not be functional.

 

Can anyone confirm that "call back: is actually a feature that works so I know I'm not waiting needlessly?

 

 

Just here to answer my own question -

I gave up after waiting an hour, tried the chat feature instead where I was passed to an agent and asked for a number to call me back to book ...and was done in 5 minutes 😎

[Pickels]

14 minutes ago, rodndonna said:

 

Just here to answer my own question -

I gave up after waiting an hour, tried the chat feature instead where I was passed to an agent and asked for a number to call me back to book ...and was done in 5 minutes 😎

In a word: NO!

[karmamule]

I tried it once and it worked but I usually just put my phone on speaker next to me and wait while I do other things.

[cruisinfly]

It did work for me when I used it a couple months ago. They called back in around 1.5 hours.